Clark Smith Email and Phone Number
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Clark Smith personal email
Sales and Operations leader with experience in Customer Success, Onboarding, and Implementation. Specific achievements include building and scaling high-performing Customer Success teams at two previous companies focused on growth and retaining revenue while maximizing product adoption and client satisfaction. Passionate about the customer experience, skilled at collaborating cross-functionally throughout the organization on initiatives and optimizing business processes.
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Lvt — Liveview TechnologiesSalt Lake City, Ut, Us -
Customer Success - ChannelLvt — Liveview Technologies Jan 2023 - PresentAmerican Fork, Utah, Us
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Head Of Customer ExperienceNursa™ Apr 2021 - Jan 2023Salt Lake City, Utah, Us -
Sr Manager Customer SuccessLucid May 2020 - Apr 2021South Jordan, Utah, Us -
Director Customer SuccessPeek.Com Jul 2018 - May 2020San Francisco, Ca, Us-Transformed the team from a reactive support organization with low morale to a proactive, value-driving Success organization that scored 100 on the most recent employee NPS survey-Built a scalable organization from scratch, focusing on maximizing revenue and maximizing the customer lifespan, reducing churn by 50% in 2019 vs 2018-Directed pricing negotiations with existing customers, generating $500K in revenue for Peek in 2019 -Oversaw large partner escalations, retaining many large partners worth $800K+ in annual revenue -Managed out underperformers and recruited, hired, trained and mentored a new high morale team of 10 CSMs -Worked closely with all executives on initiatives, projects, and escalations. Reported to the VP of Operations as well as the CTO/Co-Founder -
Director, Customer SuccessDealersocket Jan 2017 - Jul 2018Irving, Texas, Us-Led the reorganization of the proactive support team from a retention focused, remote Consulting team to a quota carrying, in-office Customer Success team-Scaled team from 3 to 20 employees to retain and expand revenue through add-on sales quotas-Managed the Northwest Region, which included 1000 customers totaling $32 million in ARR-Handled escalated calls from customers and coordinated with other departments to resolve issues-Hired, trained, certified and mentored new team members -
Manager Strategic ServicesDealersocket May 2015 - Dec 2016Irving, Texas, Us-Led a team of 7 remote Consultants responsible for 250 accounts totaling over $9M ARR -Worked with team members to assess and develop strategies, address customer needs and retain and upsell customers-Built and maintained relationships with executives from our large dealer groups through calls and on-site visits to help push group-wide goals and initiatives; held semiannual meetings to review progress
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Strategic Services ConsultantDealersocket Jun 2012 - Apr 2015Irving, Texas, Us-Managed territory representing roughly $1.4 million ARR, with less than 0.1% revenue loss. Facilitated customer and account growth from $700K to $1.4 million in annual recurring revenue-Worked autonomously creating and nurturing customer relationships while conducting monthly strategic calls and delivering performance consultation to top management, including General Managers, Dealer Principles, and other C-Level executives-Needs-based selling through demonstrating, negotiating and closing CRM software solutions for automotive dealers through WebEx and on-site presentations-Forecasted performance through CRM metrics and established monthly, quarterly, and annual -Implemented process changes and industry best practices which led to higher closing rates, increased gross profits, and higher CSI scores for customers
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Business Analyst InternUtah Valley University Business Resource Center Jan 2012 - May 2012Orem, Ut, Us-Assisted groups of entrepreneurs through lean training, problem-solving, and networking opportunities during different stages of the business lifecycle-Provided strategic marketing and financial consulting services to over 10 start-up companies, primarily in the medical device, digital media, and software industries-Worked closely with UVU gaming department in the establishment of a new video game studio—initiated marketing and funding strategies, along with the formation of an LLC
Clark Smith Skills
Clark Smith Education Details
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Utah Valley UniversityBusiness Management
Frequently Asked Questions about Clark Smith
What company does Clark Smith work for?
Clark Smith works for Lvt — Liveview Technologies
What is Clark Smith's role at the current company?
Clark Smith's current role is Customer Experience Leader and Builder.
What is Clark Smith's email address?
Clark Smith's email address is cl****@****ech.com
What schools did Clark Smith attend?
Clark Smith attended Utah Valley University.
What skills is Clark Smith known for?
Clark Smith has skills like Leadership, Marketing, Microsoft Office, Customer Service, Crm, Strategic Consulting, Business Analysis, Team Leadership, Account Management, Sales, Microsoft Excel, Data Analysis.
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