- Managed the full cycle of recruiting, hiring, and onboarding new employees.- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within the company to reach business goals.

- Trained and mentored staff on procedures, compliance requirements, and collections techniques.- Conducted performance reviews and implemented improvement plans.- Provided excellent customer service, developing and maintaining client relationships.

-Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within the company to reach business goals.- Investigated and liaised with the legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.- Advised senior management on organizational development and change management initiatives.

- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to the business.-Fostered a positive work environment through a comprehensive employee relations program.- Reduced process gaps while supervising employees to achieve optimal productivity.

- Developed and improved hiring and recruitment strategies to optimize the workforce.- Formulated and implemented training programs by applying learning principles and individual differences.- Conducted in-depth research into recruitment and retention programs and implemented optimal solutions to drive organizational change.