Sara Smith Email & Phone Number

Cullowhee, Nc, Us

Cullowhee, North Carolina, United States

I lead a team of 11 staff between three sub-teams for the WCU Division of IT that cover the following services:Instructional Computing and Audio/Visual (6):- AV asset tracking, research, quoting, procurement- AV hardware design and installation- AV Project Management- Classroom support- Classroom designVideo Services (.5)- Video/streaming services for VIP events- Campus relationship building- Digital Signage services- Zoom administrationEmbedded College Support Team (4.5)- Address Tier 3 IT needs for colleges where assigned- Curriculum specific IT support and management- IT Governance & Policy- Vision and Strategic Planning Alignment (IT and Campus)- Business relationship management- Vendor relationship managementOther roles/skills:- Budget management- Time management- Leadership- Governance - Roadmap building- Relationship management

Cullowhee, North Carolina

Lead team of 9 that handle all things "endpoint" - Asset lifecycle management- IT asset procurement- Hardware delivery, repair, surplus- Endpoint management (jamf, SCCM, WS1)- Virtual Desktop and software deployment (VMware)Other roles/skills- Project management- Budget planning- Strategic planning- Vendor relations- Roadmap building and execution team - Communications- Strategic visual design - Training development and delivery (f2f/online)- Event planning- Provide reports and metrics to measure success

Lead team of 7 and several student workers that handle the IT walkup and collaboration space as well as student computing functions.- Directly impact student retention and experience- Tier 1 IT services- Student computer repair- Residential network appointments- Provide IT education and training- House and operate the digital maker space - Library Services Technology Act (LSTA) Literacy and Lifelong Learning grant recipient to establish a digital maker space (3DU.WCU.EDU)- IT social media operations- IT marketing and communications- Event planning - T-shirt design- Hosted National Student Technology Conference- Equipment checkout- Orientation/Open House - IT presence and marketing- Supervise/train student workers- Budget planning- Strategic planning- Roadmap development and execution- Provide reports and metrics to measure success

Lead team of 2 and several student workers that handle the IT walkup and collaboration space as well as software and technology training.- Directly impact student retention and experience- Tier 1 IT services- Triage for repair services- Provide IT education and training- Create/perform custom in-class visit trainings - IT social media operations- IT marketing and communications- Event planning - T-shirt design- Equipment checkout- Orientation/Open House - IT presence and marketing

- Provide, coordinate, and plan software/technology trainings for WCU students- IT marketing material creation r the IT Division- Supervise student workers- Provide reports and metrics to measure success

Cullowhee, Nc

- Provide tier 1 services to the campus via phone/email/face to face - Know ITSM standards and adhere to procedures- Meet customer satisfaction standards- Understand and help achieve team/Division KPIs

United States

UNC CAUSE promotes and facilitates IT information and technology exchange between the 17 campuses of the UNC System through an annual conference and other activities throughout they year. This organization is recognized, supported and participated in by the UNC System Office and UNC System CIOs. www.unccause.org Key Functions of UNC CAUSE:Annual in-person conferenceSpecial Interest Groups (SIGs)Key Skills Exercised:Conference planning (Physical and Virtual)CommunicationsTeam coordinationBudget managementAdherence to deadlinesAccountability Navigating AmbiguityProgram ManagementFlexibilityUNC CAUSE President: January 2020 - January 2023, April 2024 - CurrentUNC CAUSE Executive Team: January 2015 - January 2020UNC CAUSE Conference Program Chair: January 2014 - December 2014

North Carolina, United States

As UNC CAUSE Past-President I help support the UNC CAUSE current President, Executive Team, and Annual Conference Planning Team with guidance, continuity, and continued support to meet annual goals. I am thankful to be a part of a small tenacious team that works hard for the good of the many.

Master Of Entrepreneurship, Entrepreneurship

Bachelor Of Fine Arts (Bfa), Graphic Design