Sara Smith

Sara Smith Email and Phone Number

Assistant Director of Academic Engagement and IT Governance and IT Manager ITAV, ECS, and DMS @ Western Carolina University
Cullowhee, NC, US
Sara Smith's Location
Cullowhee, North Carolina, United States, United States
Sara Smith's Contact Details

Sara Smith personal email

n/a

Sara Smith phone numbers

About Sara Smith

IT Manager and professional conference organization leader.

Sara Smith's Current Company Details
Western Carolina University

Western Carolina University

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Assistant Director of Academic Engagement and IT Governance and IT Manager ITAV, ECS, and DMS
Cullowhee, NC, US
Sara Smith Work Experience Details
  • Western Carolina University
    Assistant Director Of Academic Engagement And It Governance And It Manager Itav, Ecs, And Dms
    Western Carolina University
    Cullowhee, Nc, Us
    View
  • Western Carolina University
    Embedded College Support & Itav Manager
    Western Carolina University Apr 2022 - Present
    Cullowhee, North Carolina, United States
    I lead a team of 11 staff between three sub-teams for the WCU Division of IT that cover the following services:Instructional Computing and Audio/Visual (6):- AV asset tracking, research, quoting, procurement- AV hardware design and installation- AV Project Management- Classroom support- Classroom designVideo Services (.5)- Video/streaming services for VIP events- Campus relationship building- Digital Signage services- Zoom administrationEmbedded College Support Team (4.5)- Address Tier 3 IT needs for colleges where assigned- Curriculum specific IT support and management- IT Governance & Policy- Vision and Strategic Planning Alignment (IT and Campus)- Business relationship management- Vendor relationship managementOther roles/skills:- Budget management- Time management- Leadership- Governance - Roadmap building- Relationship management
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  • Western Carolina University
    Client Technology Manager
    Western Carolina University Jan 2016 - Apr 2022
    Cullowhee, North Carolina
    Lead team of 9 that handle all things "endpoint" - Asset lifecycle management- IT asset procurement- Hardware delivery, repair, surplus- Endpoint management (jamf, SCCM, WS1)- Virtual Desktop and software deployment (VMware)Other roles/skills- Project management- Budget planning- Strategic planning- Vendor relations- Roadmap building and execution team - Communications- Strategic visual design - Training development and delivery (f2f/online)- Event planning- Provide reports and metrics to measure success
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  • Western Carolina University
    Technology Commons & Student Computing Manager
    Western Carolina University Jul 2014 - Dec 2015
    Lead team of 7 and several student workers that handle the IT walkup and collaboration space as well as student computing functions.- Directly impact student retention and experience- Tier 1 IT services- Student computer repair- Residential network appointments- Provide IT education and training- House and operate the digital maker space - Library Services Technology Act (LSTA) Literacy and Lifelong Learning grant recipient to establish a digital maker space (3DU.WCU.EDU)- IT social media operations- IT marketing and communications- Event planning - T-shirt design- Hosted National Student Technology Conference- Equipment checkout- Orientation/Open House - IT presence and marketing- Supervise/train student workers- Budget planning- Strategic planning- Roadmap development and execution- Provide reports and metrics to measure success
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  • Western Carolina University
    Technology Commons & Training Manager
    Western Carolina University Jul 2013 - Jul 2014
    Lead team of 2 and several student workers that handle the IT walkup and collaboration space as well as software and technology training.- Directly impact student retention and experience- Tier 1 IT services- Triage for repair services- Provide IT education and training- Create/perform custom in-class visit trainings - IT social media operations- IT marketing and communications- Event planning - T-shirt design- Equipment checkout- Orientation/Open House - IT presence and marketing
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  • Western Carolina University
    Classtips Coordinator
    Western Carolina University Jan 2012 - Jul 2014
    - Provide, coordinate, and plan software/technology trainings for WCU students- IT marketing material creation r the IT Division- Supervise student workers- Provide reports and metrics to measure success
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  • Western Carolina University
    Help Desk Support - Tier 1
    Western Carolina University Aug 2004 - Jan 2012
    Cullowhee, Nc
    - Provide tier 1 services to the campus via phone/email/face to face - Know ITSM standards and adhere to procedures- Meet customer satisfaction standards- Understand and help achieve team/Division KPIs
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  • Unc Cause
    Unc Cause - President & Other Roles
    Unc Cause Jan 2014 - Present
    United States
    UNC CAUSE promotes and facilitates IT information and technology exchange between the 17 campuses of the UNC System through an annual conference and other activities throughout they year. This organization is recognized, supported and participated in by the UNC System Office and UNC System CIOs. www.unccause.org Key Functions of UNC CAUSE:Annual in-person conferenceSpecial Interest Groups (SIGs)Key Skills Exercised:Conference planning (Physical and Virtual)CommunicationsTeam coordinationBudget managementAdherence to deadlinesAccountability Navigating AmbiguityProgram ManagementFlexibilityUNC CAUSE President: January 2020 - January 2023, April 2024 - CurrentUNC CAUSE Executive Team: January 2015 - January 2020UNC CAUSE Conference Program Chair: January 2014 - December 2014
  • Unc Cause
    Unc Cause Past-President
    Unc Cause Jan 2023 - Apr 2024
    North Carolina, United States
    As UNC CAUSE Past-President I help support the UNC CAUSE current President, Executive Team, and Annual Conference Planning Team with guidance, continuity, and continued support to meet annual goals. I am thankful to be a part of a small tenacious team that works hard for the good of the many.
  • Macon County News
    Graphic Designer
    Macon County News May 2007 - Dec 2007

Sara Smith Skills

Teaching Microsoft Office Adobe Creative Suite Graphic Design Computer Software Training Troubleshooting Remote Desktop Event Planning Windows Windows 7 Training Computer Hardware Os X Technical Writing System Administration Windows Xp Higher Education Public Speaking Microsoft Excel Customer Service Powerpoint Microsoft Word Information Technology Operating Systems Microsoft Powerpoint Html

Sara Smith Education Details

Frequently Asked Questions about Sara Smith

What company does Sara Smith work for?

Sara Smith works for Western Carolina University

What is Sara Smith's role at the current company?

Sara Smith's current role is Assistant Director of Academic Engagement and IT Governance and IT Manager ITAV, ECS, and DMS.

What is Sara Smith's email address?

Sara Smith's email address is ss****@****wcu.edu

What is Sara Smith's direct phone number?

Sara Smith's direct phone number is +182822*****

What schools did Sara Smith attend?

Sara Smith attended Western Carolina University, Western Carolina University.

What skills is Sara Smith known for?

Sara Smith has skills like Teaching, Microsoft Office, Adobe Creative Suite, Graphic Design, Computer Software Training, Troubleshooting, Remote Desktop, Event Planning, Windows, Windows 7, Training, Computer Hardware.

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