Emma Smith Mcmi Email & Phone Number

Christchurch, Gb

Remote

Customer Experience expert delivering sector-leading Customer Satisfaction Strategy.Key achievements include:- Collaborated closely with sales and product teams to improve processes and drive product adoption, resulting in increased customer lifetime value.- Established and executed a robust Customer Satisfaction Strategy and Customer Service Framework,resulting in improved Customer Satisfaction.- Designed and implemented comprehensive training programs for support team… Show more Customer Experience expert delivering sector-leading Customer Satisfaction Strategy.Key achievements include:- Collaborated closely with sales and product teams to improve processes and drive product adoption, resulting in increased customer lifetime value.- Established and executed a robust Customer Satisfaction Strategy and Customer Service Framework,resulting in improved Customer Satisfaction.- Designed and implemented comprehensive training programs for support team members, resulting in an improvement in issue resolution times.- Achieved substantial cost savings on System Access Management.- Consistently leveraged data analytics to inform strategic decisions, presenting insights that resulted incompany-wide improvements in customer experience and operational efficiency.- Cultivated and retained a high-performing team.- Spearheaded the creation and leadership of the AI Squad, fostering a culture of continuous learning and innovation while exploring, enhancing, and implementing safe and compliant AI solutions.At Enthuse, we’re on a mission to transform digital fundraising by building the technology that empowers great causes. Our donations, event registration, and fundraising platform helps thousands of charities raise millions of pounds a year. Show less

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