Ellie Smith Email & Phone Number

Stratford-upon-Avon, GB

Bristol, England, United Kingdom

Bristol, United Kingdom

• To ensure the smooth day-to-day management and legal compliance for a portfolio of over 430 properties (valued at £540k per annum).
• Building and maintaining strong working relationships with clients, ensuring that any issues or complaints are resolved promptly.
• Ensuring that systems/ relevant information is kept up-to-date, works orders are kept in order and processing invoices where required.
• Organising and attending offsite appointments including new property visits, regular inspections and check in / outs. Following this, compilation of all associated reports within a reasonable timeframe and making sure.
• Ensuring that communication is efficient throughout the team, hosting meetings and making sure that team diaries are always kept up to-date
• Negotiating / settling the return of tenancy deposits between Landlords and Tenants; ensuring that both parties comply with the tenancy agreement / DPS terms and conditions.

Leamington Spa

• Sole responsibility for all property turnarounds for Belvoir’s managed portfolio. This included undertaking an end of tenancy inspection to ensure that the property portfolio does not deteriorate, organising associated.
• Generating new rental business for the company through in-house and on-line advertising of properties, telephone sales and conducting property viewings.
• Managing landlord appraisals and tenancy applications.
• Constructing & revising tenancy agreements.

Auckland, New Zealand

• The division oversaw compliance with temporary traffic management regulations and the role broadened my knowledge and understanding of compliance in this area. My responsibilities grew from initial minute taking within.
• General office duties, including processing paperwork, providing specific administration support to assigned teams, taking on additional projects when required and managing general employee queries / travel requests.
• Ensuring all office supplies were fully stocked, the resolution of any building maintenance issues and I also took the lead in managing the office relocation for 4 divisions (equated to approx. 70 people).
• Responsible for organising events, catering & meetings, including associated minute taking.
• Managing all team email addresses & being the main point of contact for contractors & public enquiries/ complaints.
• Managing invoices / contracts & registering new client applications.

Royal Leamington Spa

• I initially joined Belvoir! as an apprentice and my responsibilities grew from supporting the team with general office duties to being promoted a number of times; eventually becoming the lettings manager within 2 years.
• Being the first point of contact with walk-in customers – meeting and greeting potential clients, organising/ conducting property viewings and sales.
• Sole responsibility for creating the initial relationship between Belvoir! and new Landlords (I normally exceeded the set target of signing-up two new Landlords per month).
• Managing the introduction of new rental business to the company through in-house and on-line advertising of properties, telephone sales and conducting property viewings.
• Managing landlord appraisals and tenancy applications and constructing & revising tenancy agreements.
• The production of inventories and undertaking routine inspections to ensure that the property portfolio did not deteriorate after each tenancy.

A Level, Media, Business & Art, C,D,D

Education record