Farrah Smith Email & Phone Number

Coppell, Texas

Take first notice of loss and retain the claim to provide member support throughout the claim process. Gather necessary documentation to expedite and conclude Loss of Use and Personal Property claims. Communicate with and provide support to field staff to investigate cause of loss and keep member informed through the claim. Collaborate IA estimates to ensure accuracy and adherence to AAA standards. Investigate details of loss, interpret policy language, and draft appropriate letters to ensure fair claim handling practices. Interview claimants and witnesses to investigate and determine coverage and liability for property liability claims. Utilize appropriate partners to inspect and estimate damage, negotiate settlement, and secure release for ACV liability payments. Utilize Ladder Now and Eagle View to desk-adjust storm claims with no interior damage to provide relief to field staff and minimize IA expense. Review supplements and collaborate estimates, when needed. Communicate with contractors and members to ensure legendary service. Leader in Claim Experience usage to enhance member service and reduce cycle time.

Irving, Texas

Investigate cause of loss and interpret policy and endorsement language across 50 states. Adjust all elements of Property Loss claim, including Additional Living Expense. Write structural repair estimates in Xactimate using insured's photos and dimensions, when appropriate. Fast Track in 3 days or less for small claims. Utilize third-party vendors when necessary to investigate cause of loss and determine if exclusions apply. Coordinate vendor services when needed, such as mitigation, emergency repair, cleaning, and temporary lodging. Experience identifying and investigating suspicious losses to claim conclusion. Consistent customer service skills with over 90% positive results. Strong written, oral, and interpersonal skills. Ability to negotiate with contractors to achieve positive outcome for insured and carrier. Experience assisting large loss adjusters with Cov C & D exposures. Active adjuster licenses in CA, CT, DE, GA, KY, LA, NH, NM, NC, OK, RI, SC, TX, VT, WV & WY. Pending FL.

Irving, Texas

Provide administrative support to AVP of Claims and managers. Assist with onboarding and offboarding. Projects: Holiday Around the World, Litigation Summit, Expense Management, Recognition and Events, Welcome Committee.

Colleyville, Tx

Taught a classroom of 8 children ages 18 months - 2 years, in partnership with a lead teacher. Responsible for maintaining a safe and clean environment to nurture learning and foster self-esteem, while working in partnership with parents to encourage healthy eating and loving discipline techniques. Created and designed monthly picture stories of the child's school experience along with special artwork by the child utilizing Microsoft Publisher. Accomplishments I have formed bonds with co-workers, parents, and the children which enable me to excel in my position. I have been offered a promotion to Lead Teacher in my classroom beginning in the Fall 2016. Skills Used This job requires excellent people skills for communicating with parents, as well as patience and understanding for sometimes difficult personalities. It takes rigid flexibility to follow a schedule, but accommodate for anomalies like an overly tired child, behavioral problems, or accidents. Time management is essential in this position to meet deadlines for "Me Book" projects, complete training hours, and attend meetings.

Irving, Tx

• Provided extensive calendar and email support to VP of Claims utilizing Microsoft Oulook, SharePoint, & Lync• Planned, coordinated, & booked domestic travel across time zones utilizing Tower Travel• Managed customer and agent complaints – Responded to agent, pulled Claims WorkStation detail, identified opportunity, forwarded to responsible AVP for action and customer contact, created and maintained accountability log utilizing Excel, and monitored claim to conflict resolution• Wrote and distributed interoffice memoranda and external correspondence• Maintained confidential personnel files and wrote performance evaluations • Created, published, and maintained organizational chart and directory for 274 employees utilizing SharePoint and Visio• Organized teleconferences and web meetings utilizing Outlook & Lync and assembled and distributed materials

Arlington, Tx

• Provided extensive calendar support to CEO & President utilizing Microsoft Outlook & Lync• Planned, coordinated & independently booked travel (domestic and international)• Transcribed minutes and recordkeeping for various entities• Wrote checks and managed ledger using QuickBooks Pro• Maintained website and social networking sites, distributed marketing emails utilizing Constant Contact, , and wrote and maintained blog utilizing SharePoint & Constant Contact• Schedule and plan meetings and events for tenants and clients• Managed 10,000 ft.2 commercial property - including marketing, leasing, finish out, contracts, recordkeeping, maintenance, landscaping, pest control, plumbing, HVAC, budget & expense, collecting payments, and bank deposits & reconciliations.• Handled sensitive information and maintained confidentiality• Developed detailed filing system and maintained extensive electronic records• Researched and drafted invitations to keynote speakers for community board meetings• Life insurance Cross-sales to existing property policy holders

Arlington, Texas

Plan and coordinate internal and external events through collaboration with and leadership of committees.

Arlington, Texas

o Provided administrative and sales support to Farmers' top regional commercial producero Made cold calls and bypassed the “gatekeeper” to set appointments for producero Handled paperwork and documentation for commercial policies, allowing producer to focus on saleso Researched local businesses and developed warm leads

Arlington, Texas

o Built network of vendors and clients for existing business with NO annual profits. Total annual profits exceeded $20,000 in the first yearo Designed logo and printed marketing collateral, including business cards, letterhead, brochures, and flyers utilizing Adobe InDesigno Scheduled performances and managed talent calendaro Connected with vendors and bartered services for photography and web designo Performed industry research and targeted specific market (school events and carnivals, weddings & proms) o Determined median performance rate in market and implemented deposit policy to secure dates and avoid lost revenue o Researched potential legal issues, drafted contract verbiage & executed contractso Made cold calls and networked to build client trust and referrals

Fort Worth, Texas

o Provided extensive calendar support to the CEO utilizing Novell GroupWiseo Independently planned and booked travel, including flights both domestic and international. Chartered private jets, booked hotel, and arranged limo serviceo Acted as “Gatekeeper” to the Corporate officerso Planned and coordinated monthly board meetings for 13 board members. Booked and setup meeting space, ordered food and beverage, arranged travel and accommodations, and assembled board packetso Independently planned and managed quarterly management meeting with 75 attendees, as well as annual out-of-state retreat for upper management and spouses with approximately 150 attendeeso Planned and assisted with Annual Shareholder Meeting for approximately 150 attendeeso Prepared minutes for Audit Committee, Advisory and Legal boards, and Annual Shareholder Meetingso Assisted with Investor Relations issues and acted as Inspector for tallying votes for IPO dated 9/29/05o Submitted artwork and logos for sponsorship ads and selected and invited attendees to fill tables for events