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Versatile IT professional with a diverse background in solutions engineering, systems administration, and infrastructure management. Demonstrated expertise in designing, implementing, and optimizing hardware, software, and network systems to support organizational objectives. Skilled in managing projects and providing high-level technical support to ensure timely issue resolution and customer satisfaction. Collaborative team player with a proven track record of working with cross-functional teams to develop and deliver customized solutions that exceed customer expectations. Experienced in training team members, as well as cultivating strong relationships with clients to serve as a primary point of contact. Adaptable and resourceful problem solver with a commitment to driving innovation and continuous improvement in IT operations.
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Solutions ArchitectAxon Nov 2024 - PresentScottsdale, Az, Us -
Solutions EngineerIngenico Jun 2022 - Nov 2024Suresnes, Île-De-France, Fr• Managed tickets across multiple product lines, ensuring prompt resolution and high customer satisfaction.• Provided expert support to Solution Engineer II's on complex projects, ensuring timely delivery and success.• Collaborated with cross-functional teams to understand customer needs and develop tailored solutions.• Developed and managed processes for customer access to internal software products, enhancing user experience.• Conducted customer training sessions for product familiarization and integration.• Led comprehensive training sessions and developed materials for new hires to excel in their roles.• Cultivated strong customer relationships, addressing concerns proactively to maintain satisfaction. -
Software Support EngineerNcr Corporation Apr 2019 - Jun 2022Atlanta, Georgia, Us• Designed and executed processes and methods to create and manage company's physical and cloud server infrastructure in support of a global cross-functional team.• Managed pre-sales POCs and Demo systems involving applications and solutions employing Cloud Computing.• Collaborated and reviewed end-user installation guides and release notes.• Installed, sustained, and troubleshot software, hardware, and network issues for physical and cloud servers. -
It SpecialistAccent Decor, Inc. Jul 2018 - Apr 2019Chamblee, Georgia, Us• Led implementation of online ticketing system for IT support requests.• Structured a procedure for employee data backup using network folder shares.• Organized and supervised a list of all assets in inventory with detailed information.• Assessed, analyzed, and implemented Microsoft Teams as a collaborative software for company.• Created instructional documents on essential applications to educate users how to complete high level tasks. -
Division It SupportD.R. Horton Aug 2016 - Jul 2018Arlington, Tx, Us• Provided thorough support and problem resolution for users.• Established and maintain relationships with service providers and vendors.• Collaborated with management with scheduling, service protocol improvements, and quality assurance.• Referred major hardware and software problems and defects to vendors or technicians for service.• Trained users in proper use of hardware or software during onboarding process.• Ensured proper installation of cables, operating systems, and software.• Verified application results by conducting system audits of technologies implemented. -
It AssistantAuburn University Aug 2013 - May 2016Auburn, Al, Us• Researched issues on various computer systems to resolve complaints, answer inquiries, and outline solutions.• Displayed courtesy and strong people skills with user interactions.• Organized new hardware for university and its employees.• Equipped and sustained computers with updates and new software.• Escalated unresolved issues to tier 2 and 3 support.
Jarrett Smith Skills
Jarrett Smith Education Details
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Auburn UniversityComputer Science
Frequently Asked Questions about Jarrett Smith
What company does Jarrett Smith work for?
Jarrett Smith works for Axon
What is Jarrett Smith's role at the current company?
Jarrett Smith's current role is Solutions Architect at Axon.
What is Jarrett Smith's email address?
Jarrett Smith's email address is ja****@****ncr.com
What schools did Jarrett Smith attend?
Jarrett Smith attended Auburn University.
What skills is Jarrett Smith known for?
Jarrett Smith has skills like Leadership, Os X, Social Media, Public Speaking, Sharepoint, Computer Hardware, Windows Mobile, Microsoft Powerpoint, Software As A Service, Business Analysis, Vendor Management, Software.
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