Kyla Smith Email & Phone Number

Develop and maintain project schedules for multiple projects concurrently (typical project duration is 1-2 years). Continual risk assessment and management. Daily task documentation, weekly management-level deliverable status report, and quarterly strategic planning of projects. Direct communication with both team members and stakeholders about milestones, schedule variance, and resource allocation. Collaborate with teams and stakeholders to create and maintain Statements of Work and business models.

Provided excellent customer service while accurately handling transactions and building relationships in the community. Embraced the role of task champion for my team, managing tasks and schedule changes.

Directed personnel needs such as hiring student workers, training student leads and cashiers, and establishing schedules for six different food service locations. Resolved escalated customer complaints, provided support for student workers, and took responsibility for customer experience at each location. Oversaw cash flow, accounts receivable, ordering, and inventory.

Provided excellent customer service by interacting with customers while working the bar and cash register.

Coordinated and emceed activities, games and schedules for each day. Conducted summer staff recruitment. Managed and mentored counseling staff. Created promotional materials and provided customer service during both summer time and the off season.