Accountable for 12 fulfillment distribution operations, P&L, Safety, Customer Relationships, Regulatory compliance for the western half of the U.S. encompassing 2.8M square feet.

Led a medical metro distribution center hub and 3PL annex with a combined 485,000 square feetwith AS/RS technology.- Develop and grow 11 operations leaders and 170+ front line associates.- - Selected as a site for new college graduates for development and DE&I.- Maintained culture and business continuity throughout the COVID pandemic.- Collaborate across sales, inventory, customer service to prioritize the customer experience.Drove savings and efficiency through continuous improvement initiatives:- Favorable to plan with favorable inventory handling.- Safety improved by 50% less recordable injuries over prior year.- Shipping DPM (defects per million) 21% improvement.- Overtime exceeded goal for work life balance.VOE scores improved over prior year and an employee led DE&I committee was created.- Average tenure is one of the highest in the network.- Voluntary turnover is one of the lowest in the nation.

Led a team of business development managers to provide temporary physician coverage to serve patients in the behavioral health specialty.Staff Care is the leader in locum tenens staffing®. With more state hospital association endorsements than any other agency, we provide the highest quality physician placement to physician practices, hospitals, and health systems.

Sought out to lead a national Customer Service team of almost 200 employees across multiple locations supporting an acute medical customer base with $16B in revenue. - Role expanded to increase scope and influence while accountable to the P&L- Deployed Interactive Intelligence to improve work tracking, requiring SOP development and execution- Focused on the customer experience and increased efficiency through Lean Six Sigma resulting in labor savings of $1.6M- Key role in BPO stand-up and integration- High collaboration and matrix alignment with sales, supply chain, finance, IT, and operations- Developed managers to lead projects and execute across multiple stakeholders

Cultivated long-term relationship between the client, Cardinal Health, and other professional organizations.- Deployed resources on behalf of client who opened a $1.6B new hospital in August 2015- Negotiated with client to influence support for mutually beneficial outcomes resulting in a signed rebate program to increase product conversion to private brand- Applied knowledge of client’s $60M business to develop optimal solutions across multiple locations- Identified and qualified new sales opportunities and developed plans for introducing solutions specifically in the RFID field- Coordinated activities in a matrix environment to ensure that client expectations were met, ultimately delivering service and savings initiatives such as $194K in surgery packs

Promoted to lead the strategic planning and execution to reduce cost to serve with 30+ client facing personnel. - Accountable to the P&L of the 1/3 of the country- Collaborated with Sales and Operations leaders to prioritize service resource deployment and develop client communication plans to define and promote value- Led initiatives to reduce costs and drive consistency in performance metrics resulting in 21% reduction in unbilled lines- Demonstrated leadership in Voice of the Employee with employee engagement at 82% and manager effectiveness at 94%

Led the organizational design and deployment of service resources across multiple states. - Created Key Performance Indicators, Management Business Objectives, and processes to track effectiveness- Prepared and guided team through a revolutionary, organization-wide, business platform modernization of SAP

Promoted to manage multi-million dollar prime vendor implementation projects from Order to Cash for Medical, Lab, and Pharmaceutical distribution customers. Successfully influenced across a large, matrix organization.

Consultative leader focused on implementing solutions that improve both internal and customer operations along with increasing customer profitability and partnerships.

Managed warehouse associates in a 368,000 sq. ft. facility. Facilitated a safe, clean, and productive work environment through consistent communication, training, and accountability. Implemented Lean Six Sigma practices.