Johann S. Email & Phone Number

Durban, Kzn, Za

South Africa

Part of the Technology Enablement and Technical Operations teams, I assist in the national IT Operations of the company; Ensuring that not only our systems remain fully operational and functional, but our users remain fully assisted, supported (internally and externally), and functional from a technology standpoint.I assist in maintaining Endpoint Management and Compliance within the IT Operations department, procurement and designations of IT Infrastructure, and any other Solutions for the company and my peers, contributing to maximum efficiency in ICT use throughout. With Administration and Service Delivery being my strong suit, I look after our IT Solutions, M365, together with our Fixed Assets; Ensuring that they are correct and true within Fixed Asset Registers (assisting our Finance Team in the same), remain maintained, secure and invulnerable to the company, with efficiency being key for each device. I assist in maintaining, managing and monitoring service relations and delivery to the company's Infrastructure and Cloud solutions with third parties, ensuring that our company receives the best available service with minimal impact to my peers.Part of my journey, I assisted the company in the Operational Planning and execution from the TechOps team for all our IT needs at our new shared Pretoria office at The Club Retail, Hazelwood, and the new Durban office opened in April 2024. While the company currently seeks for a replacement Technical Operations Manager, I, in an informal capacity since December 2023, continue to act as the main point of contact of the TechOps Team; ensuring administration, processes, projects and operations within the team runs smoothly, and being the voice of the Team. In addition, I have also planned a roadmap ahead for future technology projects, with a focus on cyber security and focus on the user at the company.Since June 2024, I am part of the Operations and Governance comittee, acting as the representative for POPIA.

Durban, Kwazulu-Natal, South Africa

As the Helpdesk Administrator, I assisted the team in providing technical support to various clients, resource scheduling and coordinating with various third parties, together with clients, when installations or support calls are arranged, deliveries of services or hardware installations are performed. I assisted in administration and management of various applications, services and data connectivity, ensuring maximum efficiency, professional and excellent service is provided and excellent communication skills exercised across the board.Forming part of the Administration aspect of my duties, I assisted in revising and compiling various reports and conducting short audits on tenants, such as:• User account and mailbox audits• Password expiry date audits• Security audits• Device auditsIn my Helpdesk duties, I assisted the team in performing first line troubleshooting to minimise the strain on senior engineers, supporting and assisting in various issues, incidents, problems and various requests raised by our clients, which involved the following technologies:• Computer Hardware and Software (including Operating Systems and User Specific applications)• Printers• Mobile Devices (Android and iOS)• Voice over Internet Protocol (VoIP)• Cloud Based Solutions (including the use of third-party cloud providers and hosting services, such as Mimecast and Webroot Endpoint Protection)• Networking (including troubleshooting with Sophos firewalls)• Internet troubleshooting (including connectivity related incidents where a site is down)• Microsoft 365 (including, but not limited to, Teams, OneDrive, SharePoint, Azure Active Directory)• Additions and removals on the Windows Active Directory• Minor server incidents and server application troubleshootingI further assisted in change control, communicating with all involved stakeholders in arranging for the necessary change to occur. I also assist in ensuring POPIA is enforced, together with ITIL on the Helpdesk.

Durban, Kwazulu-Natal, South Africa

During my internship role, I assisted the team in the design, creation and development of WordPress websites. I also assisted in performing maintenance on the websites we host and manage, which includes any updates required, specifically implemented in the backend, as well as any requested changes within the site contents by the site owners. In addition, I assisted in maintaining website and database backups, ensuring that they are frequently processed and stored correctly in the cloud. I took the opportunity in absorbing the development processes within a development company. Additionally, on ad-hoc periods, I assisted in providing technical support to the team.

Durban, Kwazulu-Natal, South Africa

Appointed on a contract basis, I formed part of the support team at Paris Technologies in assisting and interacting with clients, including internal teams, in order to provide support for software developed by the company. In addition, I assisted in supervisor-assigned projects, when requested, which involved testing various internal systems, applications, new releases, making use of Bugzilla to track and attend to software bugs and technical support.I exercised my strong Microsoft Excel and Office 365 skills, formulae and calculations, database functionalities (which includes the use of SQL) and operating system practice. In addition, my accounting skills were utilised as part of the solutions that were developed making use of the company's software.

Durban Metropolitan Area

As of November 2020, with the technical expertise and administration skills I possess and expanded, I assumed the capacity of Service Coordinator. I acted as the first point of contact for clients in order to receive, classify, assign the correct resources and communicate with various parties involved in a service request, aiming to achieve the best chance of success for resolution at any given time.In addition, I was responsible for attaining maximum utilization of technical support resources in order to ensure that the matters raised by our clients are completed timeously and efficiently within the applicable SLA or allocated time. I assisted in resource scheduling which involved dispatching our technicians to site, ensuring the correct information of the matter is provided to the team in order to ensure the best chance of success is maintained.

Durban Metropolitan Area

In my role as IT Technician, I formed part of the Level 1 technicians of the company, whereby I assisted in providing first time resolution to clients achieved by extensive troubleshooting, diagnosing, and resolving faults at the first point of contact. I assisted in scheduled installations and emergency support in various technical environments, which includes remote support. I acted as the first point should a fault require the attention of our senior technical team. During my term as IT Technician, I have successfully assisted in providing support to various issues, incidents, problems and executed various requests raised by our clients, which involved the following technologies:- Computer Hardware and Software (including Operating Systems and User Specific applications)- Printers- Mobile Devices (Android and iOS)- Voice over Internet Protocol (VoIP)- Cloud Based Solutions- Networking (including troubleshooting with Cisco Meraki firewalls)- Internet troubleshooting (including connectivity related incidents where a site was down)- Microsoft Office 365- Additions and removals on the Windows Active Directory - Supervised Server Access to third partiesThe technical expertise and knowledge I gained in our operations greatly assisted me in welcoming and showing the way forward to a new IT Technician who joined our skilled team in October 2020. Additionally, I assisted in training 2 additional technicians who joined the company in March 2021. During my term as Service Coordinator, in the case of an emergency and at short notice on ad hoc periods, I continued to act as an IT Technician in order to provide assistance to our clients remotely, assisting the company during the time of need.

Kwazulu-Natal

I assisted a Chief Meteorological Technician in performing various Conformance and Verification Inspections of electronic weather sensors installed at electronic weather stations around the KwaZulu-Natal Province of South Africa, during the period as stipulated.

Diploma, Information Technology, Distinction (Cum Laude)

I have successfully completed a Diploma in Information Technology at the School of Computing, College of Science, Engineering.

National Senior Certificate (Matric/Grade 12)

Activities and Societies: Cultural and Leadership Activities, including being a leader in the Representative Council of Learners, Media.

Certificate, Introduction To Computers

Successfully completed an Introduction Course on Computers (namely computers running on Microsoft Windows Operating Systems). This course.

Certificate, The Mini-Enterprise Programme

Successfully completed The Mini Enterprise Programme hosted by Junior Achievement South Africa in November 2011. This programme dealt.