- Develop and maintain ongoing relationship with approximately 150 solo practitioners, mid-size and enterprise law firms.- Promote use of the full suite of LEAP products & drive adoption of LEAP's newest features.-Advocate customer needs and lead issue resolution cross-departmentally.-Make contact with clients post-install to identify any immediate areas of concern.- Maintain contact with clients throughout their life-cycle.- Analyze Customer Health Scores and other feedback to identify non-using clients identifying areas to target to ensure better usage.-Proactively identify churn risk and develop strategic plan to eliminate/divert risk.-Schedule and conduct on-site/remote visits & training sessions.- Create and host LEAPcast, a podcast showcasing interviews with various LEAP personnel to share with clients.- Write and record webinars for LEAP processes.- Contribute and write blog posts for the LEAP Practice Management Blog.

- Monitor CM/ECF reports, audit docket activity and data entry to maintain integrity of case dockets.- Identify areas of inconsistency in case opening and closing and daily docket activities.- Prepare reports on quality, quantity, and timeliness of data entry and docket entries for comparison to standards and analyze discrepancies for management.- Assist in developing and maintaining training to achieve case management objectives and accuracy standards.- Draft and maintain CM/ECF procedures, training manuals, quality assurance standards and forms. - Assist in the development and implementation of quality control procedures and standards. - Responsible for overseeing the data quality of three case managers' caseload.

- Open and administer appeals until final disposition.- Prepare orders, judgments and memoranda.- Apply established rules, regulations, and procedures of the Federal Rules of Appellate Procedure and First Circuit Local Rules to case work.- Provide telephone support to attorneys and their staff for electronic filings and general case related inquiries. - Served on a committee to devise an attorney dictionary for implementation of the second and final phase of CM/ECF (Case Management/Electronic Case Filing).- Created two guides for public use: 'PDF Conversion Instructions for Briefs and Addenda' and 'Instructions for Creating an Appendix Using the 'Create Appendix' Function.- Assist with case screening for jurisdictional issues as needed.

- Opened and administered appeals until final disposition. - Assisted attorneys and pro se litigants with their appeals.- Prepared orders and memos to the court.- Applied established rules, regulations, and procedures of the Federal Rules of Appellate Procedure and Fifth Circuit Local Rules to case work.- Assisted as courtroom deputy for monthly court sessions.- Assisted in reviewing, updating, and streamlining internal operating procedures for case processing.- Developed and maintained an online help system to improve case processing efficiency. - Trained court personnel on use of the help system

- Performed legal research.- Drafted pleadings, correspondence and memoranda.- Assisted in case investigations, trial preparation and mediation/arbitration; Supervised and distributed work for three paralegals.- Supervised and maintained databases for complex trial litigation.- Facilitated large document productions.- Filed pleadings with various parish (local), state, and federal courts.- Assisted senior partner in most case work and travel preparations for client related business.

- Assisted in complex document productions for FERC filings. - Maintained complex database for voluminous document productions.

- Transcribed pleadings correspondence and memoranda. - Assisted in trial preparation for large environmental class action suits, trial litigation and mediation/arbitration.- Maintained databases for complex trial litigation.- Assisted with large document productions for trials- Filed pleadings with various parish (local), state, and federal courts.