Directed the installation of various system and business projects which typically impacted more than one business/technical area and involved multiple systems. Acted as project manager for the business for many of the assigned projects. Promoted multiple times.•Conferred with business units to analyze and document business needs, objectives and application requirements.•Wrote detailed business requirements and maintained documentation of changes.•Reviewed and provided signoff on technical/functional requirements. Provided feedback to technical staff regarding necessary changes.•Developed business test plan and reviewed technical/functional test plan. Provided feedback to technical staff regarding additional use cases that should be included.•Created/Performed business test cases as well as reviewed technical/functional test output during system integration as well as user acceptance testing.•Conducted project presentations as well as developed training materials for multiple levels of staff.•Conducted training of users as a result of changes to the system and the developed training material.•Worked closely with IT project manager to ensure the timely completion of projects.•Coordinated with an outside vendor, RR Donnelley, which produces Kemper’s customer documents.•Performed analyst to determine best practice and suggested changes to improve processes.•Performed special project assignments as requested.

CAREER PROGESS:CLAIM REPRESENTATIVE 1999 – 2000SENIOR UNDERWRITING TEAM LEADER 1998 – 1999UNDERWRITING SPECIALIST 1996 – 1998SENIOR UNDERWRITER 1994 – 1996UNDERWRITER 1992 – 1994•Exercised sound judgment regarding claim settlement value, factors of liability, settlement negotiations, etc.•Exhibited excellent communication skills. Listened to facts concerning reported losses and read policy documents to determine coverage. Explained coverage denials/restrictions verbally as well as in writing. •Made sound judgments based upon an analysis of a variety of factors regarding risk selection, placement, pricing, and continuation. Evaluated new business applications and whether to continue coverage upon renewal.•Exhibited leadership skills in a team environment and effectively assisted in training assigned team members.•Assimilated and applied required procedural detail and coding knowledge.•Analyzed agents’ book of business and developed recommendations for the agent to continue/increase profitability.•Made sound decisions regarding when/if policy cancellations, non-renewals, and coverage restrictions were needed. Developed reports and recommendations for management review.