Nicole Smith Email & Phone Number

• LexLou Data Analytics (LLDA) delivers customized data platform, CRM, business intelligence (BI), and data analytics solutions. Services include:
• Identify, standardize, and clean existing data and data sources.
• Interview stakeholders to learn current processes around data and data analysis.
• Develop data visualization and dashboards for predictive and prescriptive analytics.
• Work with leadership to identify process improvements and implement data-driven decision-making.
• Develop User Guides, deliver training, and provide process and technical documentation.

• Data Security and User Administration including creating and assigning Licenses, Apps, Profiles, Roles, Groups, Permission Sets, Territories, Smart Approvals, and Lightning Page Layouts.
• Draft User Guides and present other training materials for a variety of stakeholders and end users.
• Create technical documentation for enterprise-wide Salesforce configuration, design, security, and business processes.
• Configure and maintain Custom Objects, Fields, Record Types, Lightning App Page Layouts, Formula fields, Flows, Validation Rules, and over 350 Dashboards and Reports.
• Create and manage Territories, Management and Team hierarchies, and Approval Rules and Chains.
• Provide Sales Cloud and CPQ User Support to more than 150 Users in the various Sales verticals and regions, Marketing, Compliance, and Finance Teams and their management.

Lexington, Kentucky, US

• Managed and staffed a variety of short- and long-term Salesforce.com projects related to Sales Cloud, CPQ, and SpringCM using monthly Sprints in an Agile-based environment.
• Gathered business requirements from a variety of stakeholders and translated them into User Stories and Features/technical specifications.
• Worked with internal and external teams and resources to develop and test solutions and draft release instructions for deployment.
• Wrote test scripts, monthly Release Notes and developed additional training and communication materials
• Managed sharing and access among a variety of objects and Users using role hierarchies, permission sets, Public Groups, and record-level permissions.

Washington, District Of Columbia, US

• In addition to the duties performed as Director of Research (below):
• Salesforce Administrator supporting the Sales and Finance Teams and their leadership primarily in Sales Cloud.
• Responsible for the design of the Salesforce object structure, the configuration of standard and custom objects, fields, page layouts, reports, and dashboards.
• Transitioned all Users from Salesforce Classic to Lightning, including developing multiple Lightning Record Pages, App Pages, Home Pages, and Lightning Applications.
• Working with the Chief Revenue Officer, identified key data points and analytical needs, trained Users on the new data collection/sales processes, and developed a wide variety of Dashboards that provided critical new.
• Project manager for development and deployment of Salesforce-based web portal for business partner collaboration, including training all internal and external end-users and developing and maintaining illustrated User.

Washington, District Of Columbia, US

• As Salesforce Administrator: Designed, created, and maintained Salesforce standard objects, custom objects and junction objects and their related fields, formulas, and other dependencies.
• Created and structured Users, roles, profiles, objects, fields and formulas, and configured page layouts, record types, & data fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.
• Used Salesforce App Exchange to implement third party Apps from the AppExchange, including Vertical Response (for email customer, marketing and other communications), LinkPoint 360 (to connect Salesforce to Outlook and.
• Communicated sales and other processes by leading all new hire onboarding and Salesforce training and through illustrated User Guides.
• Researched government laws, policies, personnel, priorities, and any other influences on public procurement for sales executives and to support client research requests.

Lexington, KY, US

Issues Coordinator for the National Association of State Procurement Officials (NASPO). Responsible for primary staffing of Emerging Issues, Research and Publications, State and Federal Relations Committees and the IT Procurement and Green Purchasing Task Forces. Duties included developing agendas, charting and organizing Committee projects and progress.

Assistant to the National Office and Executive Director of the interstate compact regulating the transfer of probationers and parolees across state lines. Duties and accomplishments included:Overseeing National Office communication projects, including newsletters, meeting minutes, annual reports, training bulletins, presentations, legal opinions, and.

Chicago, Illinois, US

Project Assistant in the Fund Formation Group of the Corporate Division of Kirkland & Ellis, LLPLegal Assistant in multinational law firm representing over 50 private equity funds with assets totaling over $24 billion. Duties and accomplishments included:Evaluating investor subscription materials to determine qualified purchaser status, serving as.

Washington, DC, US

Federal government position reviewing the project development of a study of U.S. Special Forces acquisitions procedures. Duties included:Brainstorming and developing strategies for initial project research, analyzing documents and reports that concerned acquisitions policies and procedures, composing source and purpose statements and delivering written and.

Analyzed voter trends and data from the 2000 U.S. election for a federally funded research project. Duties included:Creating quantitative analysis used to investigate and analyze a wide range of demographic data, initiating contact through cold-calling counties nationwide to request voting records, creating written communications to supplement spreadsheets.

M.A., Diplomacy And International Commerce

Bachelor Of Arts - Ba, Political Science And Government

B.A., Political Science And Sociology

High School Diploma