I perform my job duties to affix labels, book pockets, and protective covers to books according to customer's instructions, while meeting established standards for quality and productivity. My responsibilities include noting any special instructions displayed for processing and reviewing the tote list for customer's processing specifications. I also am responsible for inspecting each book for dirt, damage, or defects. When needed, I am responsible for learning other departments job responsibilities to fill in when needed.

I picked merchandise using an inventory management system and correcting discrepancies to improveoverall accuracy. I noted a customer's special request, preferences, and favorite products to enhance service and build brand loyalty. I memorized store layouts and planograms to fulfill orders using the shortest, most efficient route. I consistently met deadlines and quality goals for accuracy and timeliness. I assisted with customer issues, order discrepancies, and systems errors; finding solutions quickly whilekeeping customers updated. I reviewed orders prior to pick up for accuracy and purchase-by dates. I worked with over 100+ customers daily to fulfill specific customer picked orders according to customerneeds and inventory availability. I served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cash Handling—thoroughly followed bank policies and procedures to process transactions accuratelyand efficiently. I complied with state and federal laws when processing transactions and assisting customers. I assisted teller supervisor with weekly and monthly banking reports and identified criticaltransactional issues or discrepancies and provided suggestions for resolutions. I verified customers’ identity, documenting pertinent information, and demonstrating excellentcustomer service while resolving customer concerns and helping build loyalty. I mentored and helped train new bank tellers. I identified errors and trends in transactions to help promote accuracy and customer satisfaction. I was responsible for all correspondence and transactions with prisoner accounts and responsible for all customer follow-up via mail, telephone, and/or email concerning transactions.

I opened restaurant and prepared dining room for service including stocking drink stations and kitchenalley, setting tables for guests, and assisting other positions. I protected establishment and guests by adhering to sanitation, safety and alcohol beverage control policies. I helped guests select food and beverages by staying updated and presenting menu; offering cocktails; suggesting appetizers, entrees, and desserts; suggesting appropriate wines; answering food preparation questions. Cash Handling - Attention to details, strong mathematical skills, and receiving and processing cash/credit transactions. I taught new servers proper restaurant procedures and improved job related techniques when necessary.

I managed day to day operations of restaurant including customer satisfaction and crew productivity. Cash Handling - Attention to details, strong mathematical skills, cash drawer maintenance, petty cashmanagement, knowledge of proper cash handling procedures. I maintained and exceeded quality services, cleanliness, and safety. I developed community outreach programs to promote ties between the restaurant and the community. I promoted the restaurant through social media. I implemented marketing campaigns including promotions, new menu launches, community fundraisers, and local music events.

I opened restaurant and prepared dining room for service including stocking drink stations and kitchenalley, setting tables for guests, and assisting other positions. I protected establishment and guests by adhering to sanitation, safety and alcohol beverage control policies. Cash Handling - Attention to details, strong mathematical skills, and receiving and processing cash/credit transactions. I communicated guests' orders to kitchen and bar correctly including special requests, dietary needs andallergies. I taught new servers proper restaurant procedures and improving job related techniques whennecessary. I filled in during callouts when necessary, helping clean restaurant during slow times, and contributed to team effort to accomplish goals.