Tegan Skirpstas Smith Email & Phone Number

Fairlawn, Ohio, United States

As the Director of Personnel, I oversee all human resource and operational-related functions of 12 stores and the corporate office, leading a team of over 60 employees. My responsibilities encompass a diverse range of tasks, including managing maintenance requests and supply ordering. I handle all HR functions, such as benefits administration, 401K management, new hire onboarding, FMLA coordination, payroll, and other related duties. Additionally, I conduct comprehensive sales floor employee training sessions to enhance team capabilities. In the realm of e-commerce, I supervise the order fulfillment and customer service operations for luckyshoes.com. Beyond operations, my creative skills come into play as I craft visually appealing art for store signage, advertisements, and direct mail campaigns. I am proactive in maintaining our online reputation by monitoring and responding to customer reviews. Moreover, I exhibit flexibility by actively participating in sales floor activities when needed, embodying a hands-on approach to business operations.

Fairlawn, Ohio

Cleveland, Ohio

During my tenure, I played a pivotal role in diverse human resources functions, contributing significantly to the organization's overall efficiency. In the recruitment process for seasonal employees, I managed the scheduling and execution of interviews, monitored new hire screenings, ensured compliance with working papers for minors, and aided new employees in completing essential paperwork. Progressing to the position of Office Supervisor, I expanded my HR administrative responsibilities to encompass payroll processing for a substantial workforce of 700 seasonal employees, streamlined supply ordering processes, and provided administrative support to the General Manager. In this capacity, I actively participated in orientation training for full-time managers and facilitated the completion of paperwork for returning employees. Throughout my multifaceted role, I consistently upheld the highest standards in HR operations, contributing to the seamless and effective functioning of the department while delivering exceptional support to employees.

Cleveland, Ohio

Akron, Ohio

During my time at FCC, I excelled in a dynamic and fast-paced environment, showcasing exceptional multitasking capabilities. My primary focus centered on delivering top-notch customer service to both Members and guests, ensuring their comprehensive understanding of Club services, events, and amenities. I effectively managed Member correspondence through diverse channels and executed seamless guest check-ins and check-outs, accommodating special requests with efficiency and professionalism. Additionally, I played a key role in the coordination of Member events and adeptly handled various administrative responsibilities, including the creation of presentations, call management, supply ordering, and providing crucial support to department heads. Throughout my tenure, I consistently upheld a commitment to delivering outstanding customer service, contributing to streamlined operations, and elevating the overall experience for Members and guests.

Akron, Ohio

Camp Lejeune, North Carolina

In the span of my role at MCCS, my central focus was on delivering exemplary customer service to active duty and retired military personnel, their families, and civilians. I played a pivotal role in assisting customers with equipment usage, providing detailed information on golf course facilities and operations, and offering personalized recommendations for golf products. My responsibilities extended to managing check-ins, operating the Point of Sale (POS) system, addressing inquiries, scheduling events, coordinating vendor orders, organizing tournaments, and creating impactful advertisements.In the capacity of Temporary Assistant Manager, I assumed leadership over critical areas, including overseeing memberships, managing the GHIN handicap system, executing the PGA Trade In-Trade Up program, and handling pro shop inventory. Throughout my various roles, I consistently aimed to enhance the lives of Marines and their families by delivering unparalleled service and actively contributing to the overall success of the golf course.

Camp Lejeune, North Carolina

Temporary Assistant Manager (December 2013-June 2014)

Jacksonville, North Carolina Area

Medina

Master Of Arts (M.A.), Organizational Development And Leadership Specializing In Sport, Fitness & Wellness Management

Activities and Societies: Member of the Golden Key International Honour SocietyGraduated in April 2016 with a 3.95 GPA

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Student Athletic Advisory Committee, Women's Golf Team, Several Leadership Development ProgramsGraduated Magna.