Tamara Smith Email & Phone Number

Hollywood, Florida, US

Vieux Fort, Vieux Fort, LC

• itel is an award-winning international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Led the global Human Resource and HRIS functions in an expanding CX organization.
• Strategy Development: Identified trends and utilized feedback across multiple lines of business to shape organizational strategy in support of global strategy.
• HRIS - Led the global implementation of HR Service Delivery platform providing hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate.
• Diversity and Inclusion - Led the diversity initiative. Introduced annual compliance trainings for all people managers at all levels

New Orleans, LA, US

Transform and improve the HR function of a State Agency in Louisiana through effective HR solutions to systematically address Recruiting, Pre-Onboarding, and Onboarding processes; Communications; Training and Operations. Support the regionalization agenda of the Agency by standardizing and bringing consistency to current HR practices.

Dundalk, County Louth, IE

• Managed the HR Operations team of 18 across Canada, the US, Australia and Jamaica. Processed, improved and continuously enhanced the experience employees had through their interaction with HR by maintaining a standard.
• Planned and implemented human resource shared services model that was a single point of entry to provide human resource services for approximately 3,000 employees across multiple locations and time zones.
• Implemented a self-service portal to allow employees to execute basic HR transactions, allowing the HR team to better focus on core responsibilities. This also allowed employees to submit questions or request in a.
• Spearheaded performance management team for the delivery of activities related to SMART goal setting, calibration, compensation planning, and performance-based merit increases.
• Provided coaching, growth and development opportunities for team members to ensure they are engaged and have clear career objectives that align personally and with the business.
• Administered employee survey globally to gauge engagement levels which resulted in implementing strategies around decision effectiveness and performance.

Waltham, MA, US

• Functioned as strategic partner on global HR initiatives that impacted employees from performance to total rewards management.
• Conducted annual market research of roles and levels versus salary bands to ensure internal alignment and establish market reference points.
• Ensured employee benefits programs, including Group Life and Health, Uniform, Transportation, Gym, Pension, and Medical Services (GP, Specialist, Nurse) were streamlined, competitive with the market, and valued by.
• Led cross-functional and global project team to transition from ADP to an in-house provider that better met employee needs. Participated in vendor demonstrations, onsite visits, and selection.
• Conducted 2 parallel payroll runs through to live implementation of the successful payment of salaries to more than 700 employees. Realized savings of approximately $90,000.00 annually.
• Led compensation and payroll functions. Maintained 98% accuracy rate and 100% on-time rate for payment of salaries.

Waltham, MA, US

• Managed the day to day execution of HR policies, employee relations, benefit administration and employee activities. Acted as advisor to managers and supervisors on best practices in managing performance, implementing.
• Launched an employee wellness program through collaboration with insurance brokers for more than 200 employees. This initiative resulted in reduced utilization and claims on group health insurance plans, and a.
• Re-launched employer-contributed retirement plan which increased participation rates 3% to 40%.

• Liaised with COE and Leaders in the development and maintenance of policies and standard operating procedures for HR and by extension the Bureau. Facilitated analysis and evaluation of current trends and best practices.
• Managed the recruitment and selection processes in accordance with Bureau’s requirements, conduct screenings & interviews to maintain headcount; develop and improve on internal recruiting policies.

• Assisted in research, collection, processing, analysis and dissemination of data on employment, labor market, overseas employment programs, the National Insurance Scheme (NIS) etc. generated within the Ministry of.
• Had responsibility for publishing quarterly newsletter.
• Assisted in the development of the 3 and 5 year Corporate Plans for the Ministry
• Guided the public application and interpretation of local labour legislations and ensure compliance through inspections/investigations at places of work.
• Facilitated conciliation meetings between employers’ and workers’ unions to resolve labor disputes and organized industrial actions
• Processed and compiled reports on Representational Rights Polls on behalf of unions and employers.

Bachelor Of Laws - Llb, Law

Msc, Human Resource Development

Bachelor Of Arts - Ba, History

High School Diploma, General Studies