As a seasoned HR professional with over 20 years of experience, I have a passion for working with people and helping them become the best versions of themselves. I have led and supported global HR and HRIS functions in various industries, including customer experience, printing, and public sector.Most recently, I was the Chief People Officer at itelCX, an award-winning international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. I was a strategic partner to leaders at all levels, championed employee engagement across the organization in a hybrid work model during and after the pandemic, and led the global implementation of a new HRIS platform. I also identified trends and utilized feedback to shape organizational strategy in support of global growth and innovation.My core competencies include leadership development, policy development, project management, performance management, customer care, onboarding and orientation, change management, HR service delivery, and human resources operations management. I am adept at identifying gaps or risk exposure in operations and implementing process improvements and enhancements. I utilize excellent communication and interpersonal skills to build and maintain effective relationships with employees at all levels. I am also proficient in various HR and business software, such as SAP, HCM System, SuccessFactor, ADP, PayExpert/EzLabour/eTime, Intuit, QuickBase, iCIMS ARS5, and Microsoft Office Suites.My mission is to leverage my HR and HRIS expertise and experience to create positive and lasting impact for organizations and individuals. I am always eager to learn new skills and explore new challenges in the dynamic and evolving field of HR. I value collaboration, diversity, and inclusion, and I strive to foster a culture of trust, respect, and excellence.