Smit Patel Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Loblaw Digital

Lead Saskatchewan, Manitoba, Northern ON province for Online grocery (PC Express). Manage 20+ Superstore’s PC Express location. Manage 20+ Department manager.In charge of Online Grocery P&L, Sales, Comp. growth, labour cost, efficiency, Customer Experience, Fill rate and other key matrix. Launch PC Express in 30+ locations and provided training and ongoing support to management and stores. Also Lunch 5 min delivery project & green bin program (to reduce plastic) in western Canada. Motivate, mentor, coach and guide team to become best leaders and achieve company’s Objective & target. Acting as primary important information of source for team. Work very closely with Senior directors, District manager, Product managers and Engineers. Create, maintain & Execute SOPs for quality control, customer satisfaction & efficiency. Present periodic P&L to senior directors and provide different strategy to achieve company’s KPI. Lunched few updated software & picking APP by partnering with Engineers and Product manager. Implemented Picking & loading policy in accordance with mission and core values of company & Ensure store execution is 100% on that policy. Identified and developed territory specific objectives and action plans that increased sales, efficiency and customer satisfaction.Evaluate performance & matrix of all stores, motivate & guide team to achieve matrix. Ensure Health & safety procedure, food safety procedure and Social distancing procedure followed by Govt. guide line. Partner up with Marketing team to get aligned with Store forecasted labour & marketing activities. Provide post mortem of important marketing event.

Saskatoon, Saskatchewan, Canada

• In Charge of all store Performance and store target including P&L, Sales Target, Labor cost as per company’s objectives and requirement.• Help department managers to set their individual development plan (IDP), determine sales target and labor requirement, make sure schedule for employees are as per union contract.• Manage 350 plus employees, 12 department’s managers and 103 million or more sales per year. Help and guide department manager to manage their department effectively and efficiently to achieve company’s goal and finish different project at different time, in timely manner. • Deal with lots of different vendor, Business representative, Contractors and maintenance people time to time to run smooth operation of business. • Motivate all departments’ manager and colleagues to achieve company’s target, provide constructive feedback. Make sure store is execute proper merchandise plan as well as merchandising standard as per company’s direction.• Conduct weekly audit to ensure proper food safety and safe work environment as per Government standard. Make sure we follow all government and company policy and legal guideline. Provide feedback to all departments manager and coach them how to improve and maintain the standard, if necessary.• Maintain record of all colleague paper work, legal documentation and perform other admin function. • Hire, develop and retain colleague and reduce employment turn over ration by creating professional work relationship with employees.

Prince Albert, Sk

• In charge of all SAP and Inventory Related functions at store level.• Solve issue related to SAP and inventory at store level. Manage different vendors, credit claims and receiving.• Make sure store has a sufficient level of inventory when it needed. Manage price change and planogram as per company policy and requirement.• Hire and develop new colleague to achieve company goals and expectations. Work as a back-up of Financial Admin (manage payroll, accounting, invoice verification and other admin related activities.)• Help other department manager to solve SAP or inventory related issues and promotion and new launch of products.

Prince Albert, Sk

• Determine Projection of sales according to months and dates and communicate with management team.• Manage inventory, order stock according to projected usage and projected sales. (Order stock/inventory avg. CAD 135,000 per month)• Analyze operating, inventory and sales ledger report. If is there any deficit, develop and implement strategic action plan to correct it. • Provide supervision and develop opportunities by hiring, training, mentoring, assigning duties, evaluating performance, recognizing and ensuring diversity awareness.• Manage labor cost and food cost, also manage schedule for the current day and one day in advance.• Ensure that each customer receives outstanding services by providing friendly environment.• Handle customer complain and achieve optimum customer satisfaction.

International Business Management, International Business, A

Bachelor Of Commerce (B.Com.), Accounting And Finance, A