Robert Smit Email & Phone Number

Sydney, Australia

Support SysAid ITIL compliant Web based application for incident tracking and asset management.Role includes support of cloud service and standalone system. Product is install-able on Linux or Windows using tomcat server and can be integrated with LDAP, IIS and email. On the backend it uses SQL server by default but can use MySQL, Oracle or Microsoft SQL server instead.Support is given by telephone or email and often using remote access to customers computer to gain access to diagnose and fix the issues. Role has includes sysAdmin of cloud services and setting up and maintaining Nagios monitoring for cloud systems.

The Rocks, Sydney, Nsw

Application Support / SysAdmin for Stock Exchange monitoring software used by Stock Exchanges and their regulators.This company is now part of NASDAQ OMX

working here under contract till 31st July doing general UNIX SysAdmin work and some storage. It is proving to be a good experience and I am enjoying the experience.

Level 2 & 3 Support of Element Mangers for various ADSL access network equipment (B-Pon, G-Pon, ISAM, ASAM, CMUX/Litespan etc). Using Solaris and HP with tools such as Veritas cluster, HP Cluster control, JBoss, and various proprietary software packages.Regular tasks include:-* Patch packaging and delivery* Software upgrades* Release review and testing* Model installation and maintenance.* Customer and Systems Documentation* Script tool development

Support various access equipment mostly NarrowBand CMUX(litespan) but also including a number of ADSL access equiment (ISAM, ASAM etc)

Support the System 12 PSTN exchange, primarily supporting the Telstra public network.

Electronics Technician repairing payphone, PABXs, Mobil Phones etc . . .

Electronics Trainee studying Associate Diploma of electrical Eng (graduating with Distinction) and rotating between many departments including Quality Assurance, Manufacturing and Warranty Repair.