Siena Janvier-Heath Email & Phone Number

Elgin, Il, Us

Oakbrook, Il

Palatine, Illinois

Develop and implement the tools to track and monitor retention rate, renewals in progress, to completion in addition to processing lease renewal offers and generated leases with a 72% lease renewal closing ratio.Serve as the community liaison between the residents, maintenance, vendors, and upper management.Ensure accurate delivery of weekly and monthly progress reports to upper management and ownership.Process community payments, charges, and notices to vacates.Provide strong resident relations and leadership support. Openly listen and respond to resident questions, issues, or concerns and recommend appropriate actions to address them.Prepare lease renewals, extensions, lease violations, and warnings correspondence to residentsSupport leasing team with showings, application approvals, and denials.Conduct resident events, charity events, and participate in fundraising events.

Bourbon Square Apartments - Palatine, Il

Responded to the internet or call leads and closed sales above company required ratio. Processed lease applications, apartment reservations, explained lease contracts and managed existing resident requests. Processed maintenance requests, collected rent payments and notice to vacates.Answered residents' questions and addressed problems and complaints in personand via phone.Collaborated with Maintenance team, realtors, and vendors to give exceptional service to ensure repeated and referred business.

Arlington Heights, Il

During my time with Penobscot Management, I was able to refine my presentation and sales skills. This company allowed me to use my life experiences and education to change the way we did business. I was able to effectively lease to prospects by consciously seeking their needs and wants from a personal level while using the company sales model. Additionally, I was able to excel in creating a results-focused and data-driven environment where I became motivated to work with the staff to achieve our sales goals.

Dekalb, Il

At Northern Illinois University, I focused on 30-50 diverse groups of students. My focus was to develop academic and social programming that encouraged student retention and success. I creatively assembled informational meetings, bulletins, and fliers to influence students to explore what the University had to offer. Additionally, by building relationships with these students, I was able to counsel them on personal and academic issues.

Master Of Arts - Ma, Organizational Leadership

Bachelor Of Fine Arts (B.F.A.), Interior Architecture

Interior Architecture