Santiago Marino Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• I created this business to support the experiences of users playing online sports games. I quickly learned how to successfully grow audiences through targeted content and excellent customer service, develop good.
• Analysed data using YouTube Studio and Google and Twitch Analytics to understand audiences, their habits (e.g., time spent viewing), demographics, locations, where revenue was coming from (calculating CPMs & RPMs) etc.
• Created partnerships with Amazon, Microsoft and OneFootball.
• Established and maintained reporting dashboards to keep data processing to a minimum and quickly share data insights and results from marketing polls.
• Prioritised tasks to manage streaming, planning & responding to customer communications /administration.
• Fostered a culture of innovation, efficiency, and agility continually reassessing strategy to align to business needs.

Brisbane, Queensland, Australia

• Proud to work for this innovative Australian Franchise whilst studying in Brisbane. Promoted from Cook to Senior Cook and then from Shift Leader to Assistant Manager.
• Led 15 strong team during busy, high-volume shifts, ensuring everyone was working towards providing optimal customer service and quality food whilst adhering to policies and procedures.
• Improved speed and quality of service and achieved weekly sales growth week on week for 30 weeks straight.
• Built rapport with customers, making them feel welcome and quickly attended to. Resolved any escalated customer issues, maintaining a professional, customer first attitude by active listening and considerate.
• Trained all new team members and supported their professional development by helping them identify goals, recognising their achievements and offering positive feedback.
• Evaluated inefficiencies and made business practice recommendations to management.

Bogotá D.C. Area, Colombia

• I used my expert data analysis skills to support this growing business in their quality control of independent clinical laboratories. This included the following:
• Used Python and R to extract information from database with 50,000+ data entry points, cross checked it to find patterns and anomalies.
• Imported, analysed, and interpreted statistical information for both internal and external clients.
• Built dashboards and ran reports to present complex information to senior management, utilising strong communication skills and the ability to break down topics into simpler ideas quickly.
• Streamlined and improved efficiencies through recommendations including process remodelling for certificates and adjusting sample sizes to ensure more regular auditing.
• Liaised with clients to determine their testing needs and explained relevant packages in email and over phone.

Bogotá D.C., Colombia

Research counsellor for several Green Belt projects, performing data analysis using different I.T tools to extract the relevant information from major data bases.I was also in charge of advising more than 50+ Green Belt Candidates in their Final Projects to receive the certification.

Bogotá D.C., Colombia

• Planned and facilitated tutorials where students could actively engage and undertake a range of activities, interactive and collaborative, to continue their learning.
• Worked with students to identify business questions they could explore in their projects and how data analysis and Six Sigma Methodology could support their research.

Master Of Business, Management And Marketing

Bachelor Of Science (B.S) - Indsutrial Engineering

Education record