Shannon L. Email & Phone Number

Calgary, Ab, Ca

Supported the advancement and directive of daily operations by coaching teams in Agile principles and values with an emphasis on continuous improvement. Implemented Agile metrics and reporting, enabling a data-focused approach to decision-making, future planning, and continuous improvement efforts. Identified and resolved roadblocks through strategic problem-solving and Agile best practices.Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring smooth Agile processes were in place. Led story mapping sessions with product owners, stakeholders and development teams to help visualize the product roadmap and prioritize features.

Onboarded to support a team with junior Agile approaches to become confident and established in applying best practices to daily operations.Retained direct accountability for developing and implementing baseline sprint-level metrics for the InSight10 Team, leading staff through a significant Agile Transformation - providing coaching and leadership support to senior stakeholders throughout the process. Facilitated training and knowledge transfer on various Agile Ceremonies and supported reforming the team from two separate units to three Agile delivery teams.Defined team roles from an Agile approach, providing leadership coaching for Product, including feature prioritization, roadmapping, project intake, and continuous improvement efforts. Directed PI Planning exercises, guiding the team through pre-work, workshop, and post-planning support - trained staff on product prioritization and story mapping and ran through a PI simulation to ensure success in final workshop run-through.Identified, assessed, and implemented continuous improvement opportunities at a sustainable pace - introducing a risk management process that supports forward planning and development goals. Coached and transitioned Scrum and PI activities to the Scrum Master/RTE.

Impacted an organizational focus on Agile values, principles, and practices by effectively coaching teams, stakeholders, and leadership in developing an Agile mindset. Mentored Agile Delivery Leads in developing maturity with Agile principles across the organization.Conducted a program-level assessment that identified improvement opportunities in company delivery practices, improving the existing delivery process to identify and mitigate dependencies and bottlenecks.Utilized a data-driven approach to measure predictability at the team and program level, enabling and actioning continuous improvement across the organization. Adjusted the Risk Management process, ensuring optimal conversations occur when identifying, evaluating, and prioritizing items that could pose a risk to the program delivery.

Calgary, Alberta, Canada

Coordinated and hosted Scrum Ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Retrospectives, Sprint Demos, and Story Grooming - also facilitated large scale ceremonies such as PI Planning, Inspect and Adapt, and Scrum of Scrums.Identified and removed roadblocks for teams, holding them accountable to their commitments. Directed Product Owners in creating/refining a healthy backlog by applying an Agile mindset. Defined and managed team metrics, preparing associate reports for Senior Leadership. Worked collaboratively with other Scrum Masters to increase maturity and understanding of Agile principles across the organization.

Calgary, Canada Area

Designed current and future state process flows for various money movement offerings in tandem with the Product Owner and SMEs.Implemented best practices for writing User Stories used by Product Owners and Business Analysts. Assisted Product Owner in completing backlog grooming, User Story development, and prioritization.Proactively identified and communicated risks, issues, and dependency to support solution delivery. Collaborated with local and offshore development teams to ensure requirements were met during development.

Worked closely with the Product Owners and Subject Matter Experts to gather requirements for a customer-facing portal that delivered an overall view of a user's service portfolio.Served as ScrumMaster in the primary ScrumMaster's absence, collaborating with developers during each sprint to ensure a clear understanding of business requirements.Created simple and concise user stories that could be coded and tested within a few days of a sprint and developed "as is" and "to be" process diagrams.

Facilitated requirements gathering with the Business Lead and SMEs in the modernization of existing accounts, balancing, and invoicing system. Led story kick-off sessions with developers and QAs to ensure a cohesive understanding of requirements and acceptance criteria. Performed acceptance testing and demonstrated final product releases for stakeholders.

Developed a value chain to identify the common functions that are delivered within the Risk Management process.Reviewed current state processes across all divisions and identified gaps.Provided requirements and recommendations for the development of a Global Risk Register.Participated and helped facilitate a SMART Chartering session.

Liaised with the business representatives to elicit, validate, and prioritize requirements that were incorporated into a Global procedure.Reviewed and assessed existing event recording, investigation and reporting processes in the organization.Developed a SIPOC inventory that was used to document a current state gap analysis.Assisted with the final redesign and documentation of a new Global procedure.

Captured and documented dashboard business and data requirements. Facilitated requirements workshops or interviews with business SMEs.Prepared high level sustainment documentation.Carried out role as ScrumMaster and facilitated project planning and tasking using Agile methodology.Created and implemented a training strategy, training sessions and training video.Designed and developed a project website.Conducted a Stakeholder Analysis and Job Impact Analysis.Developed a project level Communications and Stakeholder Engagement plan.Provided communication materials to Business Leads and various communications to Stakeholder Groups.

Worked with the business to gather and document business requirements.

Worked with the data management groups to identify requirements, validated current state and designed future state tools and processes for loading US Well data from Intellex through to PPDM.Ensured required documentation was current and maintained in accordance with company guidelines. Carried out role as Scrum Master and facilitated project planning and tasking through ScrumWorks.

Supported and maintained Forecast and Budget models (in Cognos 8 Planning) used by Operation Analysts to plan Operating Expenses, Capital Expenditures, Production Volumes, and Revenue and Royalties.Performed analysis, testing and documentation of Business Intelligence reports.Created user documentation including user manual and process maps.

Gathered requirements from the business for month end reporting and profitability model analysis. Implemented cubes and reports and provided technical guidance to enable users to implement ad-hoc analysis for business decisions as well as periodic reporting needs.Designed, developed and implemented numerous reports based on requests from financial business users, leading to better analysis of monthly reconciliations.Investigated data discrepancies between various data systems to ensure accuracy of externally reported information.Coordinated and led a monthly internal Cognos Analysis Studio user group session which enabled users to share experiences and learning as well as developing small training sessions (Cognos upgrades, new concepts, etc.).

Developed and tested various websites, including the corporation's primary website which allowed for more visibility of the company and its resources. Assisted with developing web-based applications for healthcare and financial management that were to be used by the company in private clinics and by financial advisors.

Extension Certificate, Business Analysis

Applied Information Technology Diploma

Bachelor Of Arts, Psychology