Sean Leahy Email & Phone Number

Milwaukee, Wisconsin, United States

Build high-trust relationships across the customer organization, from end users to C-Suite executives, to drive revenue retention and growth through coaching, strategy and thought leadership.

Frederick, Maryland, United States

• Chief relationship manager for the Miami-Dade School District, area private institutions and non-profits.
• Chosen to build the educational services program in the country’s 3rd largest school district from the ground up.
• Established relationships with executive leadership in the Miami-Dade school system, for-profit and non-profit organizations, resulting in the recovery of $20k in unpaid invoices as well as $30k in additional sales.

• Promoted to guide customer facing teams in implementing new and redesigned product offerings, improve the service-delivery model, and increase guest satisfaction. With the goal of increasing NPS scores, the company was.
• Developing new service-delivery models based on guest segmentation.
• Project managing implementations - kick off calls, setting goals, tracking implementations, and project wrap-ups.
• Challenging business partners to utilize the program more strategically and create accountabilities to achieve goals and improve guest experience.
• Connect with direct reports and stakeholders twice monthly, and 2-3 in person visits per year at minimum.
• Achievements:

• Responsibilities:
• Directly manage a guest-facing team.
• Ensure best-practice utilization of products to meet guest satisfaction goals.
• Manage service-delivery model to identify opportunities to maximize product implementation. Achievements:
• Collaborated with guest experience team to develop multiple customized activations for guest engagement, including holiday programming and demographic focused products, some of which were later implemented fleet-wide.
• Worked with internal teams to streamline operations and improve role efficiencies.