Samuel Njoroge Email & Phone Number

Nairobi, Kenya

Direct involvement in incidents or problems (irrespective of priority) that cause service impact and act as escalation point for incidents not being resolved in a timely manner.Providing ITIL Service disciplines, covering Incident, Problem and Change Management.Providing Virtual Machine, Enterprise Networks & Unified Storage support and administration.Providing Cisco Switches, Aruba Wireless, Firewall and Routers support and administration.Working with ICT Heads to establish… Show more Direct involvement in incidents or problems (irrespective of priority) that cause service impact and act as escalation point for incidents not being resolved in a timely manner.Providing ITIL Service disciplines, covering Incident, Problem and Change Management.Providing Virtual Machine, Enterprise Networks & Unified Storage support and administration.Providing Cisco Switches, Aruba Wireless, Firewall and Routers support and administration.Working with ICT Heads to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.Implementing policies/standards to improve the quality and efficiency of ICt Infrastructure services based on ITIL methodology.Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.Responsible for managing of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as office 365 applications.Ensuring that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.Ensuring delivery of individual and team projects allocated within aggressive delivery times.Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures.Monitoring business critical processes and systems.Installing, configuring and supporting new and existing servers and network infrastructure (Both Physical and Virtual). Planning and implementing upgrades needed to maintain service levels.Conducting testing and analysis of all components of network and server infrastructure components.Maintaining server uptime consistent with Business goals and metrics.Maintaining and constantly improving server and network performance, reliability and security in line with ISO 27001 and best practice. Show less

Kenya

• Advisory role to Country Programs I.C.T. officers and Assistants on Systems management, support and troubleshooting.• Support the budgeting, planning and deployment of .IC.T. systems that are aligned with business needs, in accordance with Amref’s corporate standards.• Overseeing the entire Amref Local and Wide Area Network Security, Reliability and Accessibility.• Ensuring backup of all critical servers and applications and regular testing of backup restores.• Advising system… Show more • Advisory role to Country Programs I.C.T. officers and Assistants on Systems management, support and troubleshooting.• Support the budgeting, planning and deployment of .IC.T. systems that are aligned with business needs, in accordance with Amref’s corporate standards.• Overseeing the entire Amref Local and Wide Area Network Security, Reliability and Accessibility.• Ensuring backup of all critical servers and applications and regular testing of backup restores.• Advising system developers on the best way to optimize systems during and after development to ensure the systems operate effectively and efficiently.• Designing, Configuring and testing Disaster Recovery and Business Continuity strategies.• Designing, developing, implementing and coordinating systems, policies and procedures. Show less

Africa

• Testing new programs before user installation and implementation.• Setting up and maintaining all internet and Microsoft Exchange E-mail accounts and server configurations.• Facilitating ICT training to all Amref Health Africa staff in HQ and country offices for effective utilization of Amref Health Africa core systems and new products; and Providing technical support and trouble-shooting for installed servers, including implementation of disaster recovery plans and prepare standard… Show more • Testing new programs before user installation and implementation.• Setting up and maintaining all internet and Microsoft Exchange E-mail accounts and server configurations.• Facilitating ICT training to all Amref Health Africa staff in HQ and country offices for effective utilization of Amref Health Africa core systems and new products; and Providing technical support and trouble-shooting for installed servers, including implementation of disaster recovery plans and prepare standard procedures for monitoring servers, and ensure that they are fully operational.• Providing support to country program in setting up the infrastructure for virtualization and private cloud basics;• Administering E-policy McAfee antivirus and client update and configuration;• Virtual servers design, implementation and maintenance;• Performing infrastructure/software design development to ensure compatibility and operationally with Amref Health Africa’s LAN and WAN requirements;• Participating in the definition, designing, testing and implementation of new Information Technology (ICT) hardware and software standards for Amref Health Africa based on user requirements and in accordance with the strategy and direction. Resolve any Hardware (PCs, Routers, switches, Servers & PABX) Configuration related problems; and• Testing and configuring all new equipment, particularly notebooks, desktops, and servers, to ensure compatibility with Amref Health Africa requirements and standards.• Coordinating the production and storage of technical instruction materials for technical and user support and ensure the documentations are kept up to date.• Advisory roles to Country Programs ICT officers on Systems management, support and troubleshooting.• Advisory on procurement of technical equipment and related Show less

1.All aspects of Network Administration to include but not limited to administration of the following systems; Cisco Switches (Catalyst and Nexus) and Routers, Cisco CallManager, MPLS Networks, Firewalls and WAN Optimization Devices and Network Load Balancers.2. Install, maintain, secure, operate and administrator enterprise voice and data infrastructure3. Supports analysis, design, testing and implementation of critical infrastructure.4. Ensures regulatory compliance under the… Show more 1.All aspects of Network Administration to include but not limited to administration of the following systems; Cisco Switches (Catalyst and Nexus) and Routers, Cisco CallManager, MPLS Networks, Firewalls and WAN Optimization Devices and Network Load Balancers.2. Install, maintain, secure, operate and administrator enterprise voice and data infrastructure3. Supports analysis, design, testing and implementation of critical infrastructure.4. Ensures regulatory compliance under the Sarbanes-Oxley act5. Train junior IT staff. Show less

Nairobi

Job purpose of Training manager is responsibility for planning, organizing, leading and supervising training department.Key duties/responsibilities of Training manager:1. Identify “core competencies” of workforce.2. Knowledge management3. Identifying Training needs4. Design and develop training programs5. Implement training programs.6. Appraisal of training effectiveness7. Design career development for all students.8. Workforce competency appraisal.

Nairobi

1. Training CCNP, CCNA, VOICE, SECURITY, WIRELESS, and other Cisco Specialised Training using both instructor-led and Virtual classroom delivery methods. 2. Coordinating Cisco trainings 3. Responsible for course material and updating the course syllabus.4. Assess student learning through varying methods (i.e. quizzes, tests, papers, group work or presentations).5. Incorporate a variety of teaching methods in class to all levels of student capacity.6… Show more 1. Training CCNP, CCNA, VOICE, SECURITY, WIRELESS, and other Cisco Specialised Training using both instructor-led and Virtual classroom delivery methods. 2. Coordinating Cisco trainings 3. Responsible for course material and updating the course syllabus.4. Assess student learning through varying methods (i.e. quizzes, tests, papers, group work or presentations).5. Incorporate a variety of teaching methods in class to all levels of student capacity.6. Provide academic and professional guidance for students.7. Develop a weekly lesson plan. Show less

Nairobi

Acted as a reliever for the System Administrator. Professionally installed, configured, troubleshooted, maintained and upgraded computers (desktops and laptops), networks (LAN and Wireless LAN), local and networked printers, scanners, NICs, and Wi-Fi cards, plotters, faxes, modems, routers and switches, multimedia services, audio-visual equipments and other peripherals.Provided services and technical support to system end users and on-site users by resolving problems effectively in a… Show more Acted as a reliever for the System Administrator. Professionally installed, configured, troubleshooted, maintained and upgraded computers (desktops and laptops), networks (LAN and Wireless LAN), local and networked printers, scanners, NICs, and Wi-Fi cards, plotters, faxes, modems, routers and switches, multimedia services, audio-visual equipments and other peripherals.Provided services and technical support to system end users and on-site users by resolving problems effectively in a timely manner. Assisted in the evaluation, purchasing and implementation of new hardware and software.Transfered data and needed applications from user’s workstations. Completed Backup tape rotation procedures for company servers. Provided timely and accurate updates for anti-virus and software updates.Worked with vendors/suppliers to obtain software and hardware price quotes, licenses and warranty replacements.Documented PCs and network configurations and maintenance procedures, and PC inventory. Show less

Bachelor Of Science (Bsc), Information Technology

Information Technology

Education record

Education record