Stephen Luster Email & Phone Number

Fort Wayne, Indiana, Us

Focuses on leading and managing functions that serve all departments across the company. Core disciplines of internal project management, training, and knowledge management work cohesively to provide improvements to overall operational efficiency and effectiveness. Serves as a senior leader within the organization and contributes to the development of business strategies, policies, and key initiatives. Seeks to promote the company vision and values while continually improving the processes and systems that support our clients and team members across the organization.

Fort Wayne, Indiana, Us

Manages the administration, support, and implementation of internal systems and technologies in use by employees of Corsica Technologies. Thought leader that participates in, and often leads, the development of operational improvements and technology innovation for internal and external users.

Fort Wayne, Indiana, Us

Manages the team responsible for providing technical support to our employees. Participates in developing the technical roadmap for Corsica Technologies. Identifies opportunities for improvement using technology to meet the needs of the business. Provides thought leadership to encourage innovation and continual improvement.

Fort Wayne, Indiana, Us

The purpose of the Regional IT Services Manager is to cultivate excellent Helpdesk, NOC, and Field Services teams that provides client-centered, efficient, and effective support of all levels and types to Corsica clients. Support is regionalized to ensure that each regional client-base is getting the support they need from the team members they are used to.

Fort Wayne, Indiana, Us

Joined the Corsica Technologies team through acquisition. Lead the day to day operations and activities of the IT Service Management team under the vision of our CTO for the region now known as the Southeast.

Augusta, Ga, Us

Provide operational support, technical direction, and overall accountability for Network Administration, Network Operations, and the Service Desk. Also oversees all internal IT initiatives, changes and technical support for EDTS employees and systems. EDTS was acquired by Corsica Technologies in 2019.

Augusta, Ga, Us

Managed both remote and field service engineers. Developed a strategy for providing both proactive and reactive service to clients in an effort to reduce incidents and increase client satisfaction. Mentored technical leads in each area whom eventually became managers.

Augusta, Ga, Us

Managed a team of remote service engineers focused on phone and email-based technical service to clients seeking support for managed infrastructure. Introduced an ITIL based approach to managing and classifying tickets and dramatically improved performance-based indicators.

Augusta, Ga, Us

Joined the EDTS, LLC team through acquisition. Top technical resource with years of experience in providing high-quality technical support. Acted as a technical lead for the service desk and developed performance-based metrics for service that were shared with staff in a way that promoted the kind of behaviors and outcomes we needed. Started using metrics as a means of service analysis to predict future trends.

Augusta, Ga, Us

Moved to Augusta to work with a Managed Services firm as a service engineer with years of experience providing end-user support and infrastructure administration. Lead one of three dedicated teams focused on providing both remote and field support to a subset of clients. This method of specialization allowed us to grow trust among our assigned clients that lasts to this day. Augusta IT was acquired by EDTS in 2011.

Sole technical resource and infrastructure manager for a financial management and tax preparation firm. Instrumental in the technical aspect of an acquisition and subsequent merger of systems and infrastructure for a diverse work-force across three offices. Introduced Remote Desktop Services as a strategy for seamless delivery, acceleration, and management of business applications.

Ocala, Fl, Us

Provided end-user support for a nationwide mortgage lending firm. Moved into a role in which I managed all of the technical needs for a large work-force at a document processing facility during an initiative to move to paperless processing.

Orlando, Florida, Us

Provided support to customers related to dial-up, website hosting, and broadband for a regional Internet Service Provider.

Provided programming, search-engine optimization, and graphics design services to a startup web development firm. Created e-commerce sites and dynamic websites for local businesses and foundations in Citrus County and surrounding areas.

Provided support to customers related to dial-up and website hosting for a local Internet Service Provider. Left when business started to decline during the broadband boom.

Provided support to customers of a nationwide dial-up service and web hosting provider. Moved into a shift supervisor role and managed a small team of technicians before the company went bankrupt at the start of the broadband boom.