**HR support for the AHN Healthcare @Home Division**• Facilitated HR-related training and served as a backup for new hire orientation• Served as a team lead for the HR Coordinators, ensuring the timely processing of reports, maintainingaccuracy in the HRIS system (Workday), and providing support for general HR inquiries• Partnered with employees and management to communicate various HR policies, procedures, laws, standards, and government regulations• Assisted with external company audits, ensuring that all required information was organized, accurate, and current• Assisted with coordinating FMLA and personal leaves of absence• Served as a backup for conducting exit interviews and assisting with analyzing data and turnover• Responsible for coordinating onboarding and maintaining compliance for contractors and volunteers of the organization **Was laid off due to restructuring within the organization

**HR support for the AHN Healthcare @Home Division**• Assisted with bi-weekly new hire orientation by facilitating the pre-hire process, gathering required documents, and presenting an overview of HR policies to new hire classes, both in-person and virtually• Responsible for running reports and following up with employees to ensure that all required documents and clearances were current to maintain compliance• Responsible for data entry in the HRIS system (Workday) to ensure that all information was kept up to date• Assisted employees with general HR inquiries via email and phone

Part-time role. Was primarily responsible for processing weekly payroll for 3 local branches of a staffing agency.-Compiled timesheets, spreadsheets, and other data in order to process payroll for approximately 100 associates on a weekly basis, while meeting tight deadlines and paying close attention to detail-Stayed in close communication with associates and clients via email and phone to ensure the timely processing of payroll-Assisted the Branch Manager and Recruiters with recruiting efforts as needed-Assisted with other administrative duties, including but not limited to: answering the phone, routing calls, handling mail, scanning and filing, and maintaining our CRM system for associates and clients.

Was responsible for recruiting, screening, and interviewing candidates in order to place them in a position that best suited their needs, met the needs of our clients, and generated revenue for the company. -Utilized both active and passive recruiting methods in order to generate the interest of potential candidates and increase candidate flow (included, but was not limited to phone, text messaging, email, social media, newspaper, and in-person.) -Conducted phone screens and face-to-face interviews with candidates -Assisted candidates with the application and onboarding processes -Organized weekly on-site recruiting events at a local client’s office -Communicated with clients in order to evaluate their needs and maintain an ongoing relationship -Assisted with administrative functions such as payroll, filing, and handling incoming calls -Was responsible for meeting weekly recruiting metrics– including, but not limited to: at least 100 outbound calls, 15 submittals, and 5 starts per week

Was responsible for leading a team of customer service representatives who handled calls for 2 clients (companies) that utilized WTW for employee benefits management services. -Worked closely with the service center manager to ensure monthly quality metrics were met -Ensured that the team received proper training and resources needed to succeed during the open enrollment season -Assisted with handling calls during high call volume periods as needed -Participated in weekly conference calls (both internal and with clients) -Ensured that information in the clients’ knowledgebase systems were accurate and current -Handled escalated calls and issues -Lead onboarding training sessions for new employees -Conducted face-to-face interviews with potential customer service representatives

Handled up to 50+ inbound calls per day, providing premier service to participants. -Assisted participants by educating them on benefit plan options and online enrollment -Completed benefit enrollments over the phone -Responded to participant email inquiries via a secure message center -Gradually took on additional responsibilities as a senior representative, which acted as a gateway into the team lead role. Responsibilities included training, reporting, handling escalations, call monitoring, and call scoring

Edited all stories for spelling/grammatical correctness according to AP Style before the weekly issue was sent to the printer.

Working at the front desk at an on-campus residential suite. Ensuring the safety and security of the building and addressing student needs and concerns such as lockouts, printing, signing out cooking and cleaning equipment, signing guests in, and maintaining work orders.

Helped to maintain and organize contacts and leads within the company's CRM system. Also made marketing/sales calls and emails, wrote professional blogs, and assisted supervisors with various tasks and projects.

Compiled the weekly police blotter for each issue, covered all Student Government meetings, and covered other news stories relating to the Slippery Rock Borough and campus communities.

Scanned and packed merchandise that came from overseas to be shipped to all American Eagle stores located in the Eastern U.S.