Stephanie Molhan Email & Phone Number

Hadley, Ma, Us

Hadley, Ma, Us

Northampton, Massachusetts, United States

- Guided entire team of CSMs + CS managers through Certified Customer Success Manager course- Support team of CSMs with resources and templates used in daily functions- Provide feedback and direction to marketing team on client-facing communications- Work with tech team to identify and fix bugs, improve product, and test new features- Attend leadership meetings and provide feedback on company direction/growth- Champion remote company culture and encourage all employees to… Show more - Guided entire team of CSMs + CS managers through Certified Customer Success Manager course- Support team of CSMs with resources and templates used in daily functions- Provide feedback and direction to marketing team on client-facing communications- Work with tech team to identify and fix bugs, improve product, and test new features- Attend leadership meetings and provide feedback on company direction/growth- Champion remote company culture and encourage all employees to stay up to date on industry trends- Attend conferences and other professional development/networking events Show less

Northampton, Massachusetts, United States

- Manage a portfolio of clients and maintain day-to-day relationships, ensuring product adoption- Manage new client on-boarding process- Deliver regular data-driven analytics reports to clients via live calls and custom presentations- Develop real-time action plans to get results for the client based on their individual priorities and needs- Consult with clients on the latest ESG and CSR trends - Maintain and counsel clients on their editorial calendar, including how to… Show more - Manage a portfolio of clients and maintain day-to-day relationships, ensuring product adoption- Manage new client on-boarding process- Deliver regular data-driven analytics reports to clients via live calls and custom presentations- Develop real-time action plans to get results for the client based on their individual priorities and needs- Consult with clients on the latest ESG and CSR trends - Maintain and counsel clients on their editorial calendar, including how to parse out annual report to maximize reach- Own renewals process for book of business- Identify and present up-sell / cross-sell opportunities to clients- Interview, train, and mentor new staff members Show less

Boston, Ma

- Managed a portfolio of clients and maintained day-to-day relationships- Managed new client on-boarding process- Delivered regular data-driven program recap reports to clients- Directly managed Field Team Manager- Oversaw and motivated a team of 100+ remote independent contractors (brand ambassadors)- Developed real-time action plans to get results for the client in partnership with the customer strategy team - Identified up-sell opportunities and collaborated with… Show more - Managed a portfolio of clients and maintained day-to-day relationships- Managed new client on-boarding process- Delivered regular data-driven program recap reports to clients- Directly managed Field Team Manager- Oversaw and motivated a team of 100+ remote independent contractors (brand ambassadors)- Developed real-time action plans to get results for the client in partnership with the customer strategy team - Identified up-sell opportunities and collaborated with customer strategy team to discuss with customer- Owned program budget- Maintained organization of program documents and information- Interviewed, trained, and mentored new staff members- Founded and ran the office-wide book club Show less

Boston, Ma

- Onboarded, trained, supported and mentored a team of 100+ remote independent contractors (brand ambassadors)- Planned & presented personalized on-going educational seminars- Identified contractor reporting errors and partner with Customer Success Manager to implement solution- Documented best contractor practices from the field to use in customer reporting- Developed and executed real-time contractor action plans to drive KPI improvements in retail stores- Implemented and… Show more - Onboarded, trained, supported and mentored a team of 100+ remote independent contractors (brand ambassadors)- Planned & presented personalized on-going educational seminars- Identified contractor reporting errors and partner with Customer Success Manager to implement solution- Documented best contractor practices from the field to use in customer reporting- Developed and executed real-time contractor action plans to drive KPI improvements in retail stores- Implemented and ran bi-weekly meetings for all Field Team Managers Show less

Andover, Ma

- Analyzed and assessed demographics of 20 communities- Formulated, implemented, and monitored membership growth plans within 20 designated communities- Recruited more than 580 volunteers and 1,030 girl members annually- Cultivated relationships with community organizations and businesses to garner support for Girl Scouts locally- Trained and mentored new staff members- Ran monthly team meetings cross-departmentally- Traveled within assigned areas to… Show more - Analyzed and assessed demographics of 20 communities- Formulated, implemented, and monitored membership growth plans within 20 designated communities- Recruited more than 580 volunteers and 1,030 girl members annually- Cultivated relationships with community organizations and businesses to garner support for Girl Scouts locally- Trained and mentored new staff members- Ran monthly team meetings cross-departmentally- Traveled within assigned areas to promote Girl Scouting opportunities- Ran monthly book club meetings for the Andover office Show less

North Andover, Ma

- Analyzed and assessed demographics of 13 communities - Formulated, implemented, and monitored membership growth plans within 13 designated communities- Recruited, trained, supported, and retained about 1,300 volunteers within 13 assigned communities - Established and implemented membership retention plans within 13 designated communities- Provided member support for about 3,000 Girl Scout volunteers and families- Cultivated community and support for Girl Scouts-… Show more - Analyzed and assessed demographics of 13 communities - Formulated, implemented, and monitored membership growth plans within 13 designated communities- Recruited, trained, supported, and retained about 1,300 volunteers within 13 assigned communities - Established and implemented membership retention plans within 13 designated communities- Provided member support for about 3,000 Girl Scout volunteers and families- Cultivated community and support for Girl Scouts- Traveled within assigned areas to promote Girl Scouting opportunities- Collaborated with team members to support their communities and goals- Worked with other departments to support the overall mission delivery of GSEM- Ran monthly book club meetings in North Andover office Show less

Burlington, Ma

- Greeted and engaged customers to provide quality service, answer questions, and advised purchases- Processed POS transactions timely and efficiently- Maintained a clean, hygienic, and well-stocked store- Broke down and set up store displays based on current products, promotions, and season

Lancaster, Pa

- Oversaw and managed Chapters'​ daily operations- Fielded questions concerning policies and procedures based on Chapters' individual needs- Managed individualized disciplinary action plans for Chapters- Oversaw and managed the planning and execution of regional conferences- Created and presented 3-6 custom seminars on average per week to rooms of 10-80 undergraduate students- Trained and mentored newly hired Region Consultants and fielded questions and concerns-… Show more - Oversaw and managed Chapters'​ daily operations- Fielded questions concerning policies and procedures based on Chapters' individual needs- Managed individualized disciplinary action plans for Chapters- Oversaw and managed the planning and execution of regional conferences- Created and presented 3-6 custom seminars on average per week to rooms of 10-80 undergraduate students- Trained and mentored newly hired Region Consultants and fielded questions and concerns- Collaborated with members of National Staff and National Council on specialized projects- Submitted monthly and end-of-semester reports to the National Office- Utilized social media to stay connected with Chapters- Provided individualized support to members by traveling to their university to give presentations and conduct one-on-one meetings Show less

Lancaster, Pa

- Oversaw and managed Chapters'​ daily operations- Fielded questions concerning policies and procedures based on Chapters' individual needs- Created and presented 3-6 seminars on average per week to rooms of 10-80 undergraduate students- Collaborated with members of National Staff and National Council on specialized projects- Submitted monthly and end-of-semester reports to the National Office- Utilized social media to stay connected with Chapters- Provided… Show more - Oversaw and managed Chapters'​ daily operations- Fielded questions concerning policies and procedures based on Chapters' individual needs- Created and presented 3-6 seminars on average per week to rooms of 10-80 undergraduate students- Collaborated with members of National Staff and National Council on specialized projects- Submitted monthly and end-of-semester reports to the National Office- Utilized social media to stay connected with Chapters- Provided individualized support to members by traveling to their university to give presentations and conduct one-on-one meetings Show less

Amherst, Ma

- Organized and implemented a marketing plan to recruit new members- Designed and printed promotional materials such as posters, post cards, t-shirts, social media posts, and more- Mobilized fellow students to carry out my plan for spreading marketing materials across campus to reach prospective members- Planned and ran informational events for prospective members- Served on the Executive Board of my Chapter

Camp Lewis Perkins, South Hadley, Ma

- Planned and taught arts and crafts to girls ages 5-15 in groups of 5-25 at a time- Maintained schedule of campers coming to and from the arts and crafts cabin daily- Worked with campers and staff to plan projects and special activities- Organized and maintained building and supplies

Amherst, Ma

- Greeted and educated visitors about current exhibit and artists- Ensured safety of artwork- Promoted gallery exhibits and special events- Assisted installation and de-installation processes, including building walls, repairing nail holes, painting, and other construction projects as needed for the exhibits

Amherst, Ma

- Coordinated logistics of conference at the hosting university among 8 other universities- Served as primary liaison between hosting Chapter, planning committee, and National Headquarters- Set agenda and ran weekly meetings with planning committee via Google+ video chat

Camp Maude Eaton, Andover, Ma

- Planned and taught arts and crafts to girls ages 6-15 in groups of 5-25- Maintained a clean and organized arts and crafts area - Worked with campers and staff to plan projects and special activities- Conferred with camp directors about planning and implementing staff training