Sarah Montgomery Email & Phone Number

Madison, Wi, Us

New York, Us

- Host client meetings prior to the wedding day.- Organize timeline, vendors, and design.- Provide day of planning and support to ensure a smooth event. - Decorate, maintain schedule, and coordinate layout of venue.

New York, Ny, Us

- Responsible for ensuring the successful rollout of VTS’ asset management, digital marketing, and tenant experience platform for clients. - Work cross-functionally across teams at VTS to ensure a consistent client experience from pre-sale through to implementation and ongoing support as well as advocate for new feature requests and ensure customer feedback is incorporated into the product roadmap. - Plan, schedule, and manage multiple varying project timelines and activities from project kick-off through portfolio go live to ensure each project is delivered on time. - Continually make process improvements to ensure the most efficient project plan is being used.

Toronto, Ontario, Ca

Copenhagen K, Dk

- Onboarded customers onto the Trustpilot platform, creating a smooth transition from Sales to Customer Success.- Provided proactive technical support and guidance throughout the lifecycle of the customer.- Provided product knowledge and best practice training. - Successfully onboarded 20-30 new customers a month and maintained a book of business of 600-700 customers and their technical needs.- Worked with Product Management teams on continuous improvement on product adoption efforts.

Denver, Co, Us

- Assisted couples in coordinating their wedding from start to finish.- Provided couples with day of planning to ensure seamless execution of their wedding day.- Attended and provided on the spot support and problem solving. - Decorated, maintained a schedule, and coordinated layout of the venue.- Successfully promoted to Lead Event Planner in 7 months.

Denver, Co, Us

- Managed the implementation of customer software projects from start to finish.- Assisted customers daily to ensure a deep understanding of the Frontsteps software.- Developed strong relationships with customers who confidently rely on me to respond to their questions and technical issues.- Collaborated cross-functionally with the executive sales team to understand project scope and adhere to established timelines.

Atlanta, Ga, Us

- Assisted with the implementation of payment processing systems (specifically hotels and resorts)- Coordinated installation dates and times.- Assisted with day of installation and troubleshooting.

Seattle, Washington, Us

- Provided phone, text, and email support to consumers and agents in an effective manner.- Continually focused on deepening customer relationships by providing exceptional support.- Provided feedback in order to improve overall customer satisfaction.

Sioux Falls, South Dakota, Us

- Event planning - Design and styling of the event - Event research - Budgeting - Purchasing of event supplies on behalf of the client - Assisting with day-of-event set-up- Helping to provide day-of-event support to client and the team at The Event Company - Maintaining calendar of events for each event- Strategizing a social media plan and maintaining each event’s social media pages- Increasing public awareness of The Event Company and each of the events that are managed by the company

- Communicate with brides to provide a schedule for their day and a layout for their reception- Schedule employees for events - Track payments from clients - Give tours to potential clients and set up meetings to go over potential event details - Set up and tear down of events - Management of events

Watertown, South Dakota, Us

- Set up and tear down of events - Serve banquets and weddings

Hospitality Management, Events/Facilities Administration, Hospitality Administration/Management

High School Diploma