Stephane Morali, Ms, Emba

Stephane Morali, Ms, Emba Email and Phone Number

Vice President Support Engineering @ HashiCorp
Stephane Morali, Ms, Emba's Location
Los Gatos, California, United States, United States
Stephane Morali, Ms, Emba's Contact Details

Stephane Morali, Ms, Emba personal email

n/a
About Stephane Morali, Ms, Emba

I'm a strategic, innovative, and metrics-driven Technical Support Executive with experience building and leading teams of problem solvers to help our clients realize the full value of their SaaS investments. My mission is to make customer support a differentiator for the company.

Stephane Morali, Ms, Emba's Current Company Details
HashiCorp

Hashicorp

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Vice President Support Engineering
Stephane Morali, Ms, Emba Work Experience Details
  • Hashicorp
    Vice President Support Engineering
    Hashicorp May 2024 - Present
    San Francisco, California, Us
    Building and leading Cloud Support.
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  • Hashicorp
    Sr Director Support Engineering
    Hashicorp Mar 2021 - May 2024
    San Francisco, California, Us
    Running Secure (Vault and Boundary) and Cloud (HCP and TFC) Support.Built and launched the HCP Support team, the Vault Strategic Support team, the Vault Backline team, the Escalation Management function, the Support Operations team, and the Incident Command process. Launched the Cloud Support Center.Achieving 95%+ CSAT and SLA Compliance.
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  • Cornerstone Ondemand
    Sr Director Customer Support
    Cornerstone Ondemand Apr 2020 - Feb 2021
    Santa Monica, Ca, Us
    Formerly Saba via acquisition by Cornerstone OnDemand.Ran the Americas Customer Support teams (50) providing support on Saba, Halogen and Lumesse product lines and Customer Support Operations for worldwide. Achieved 95% Customer Satisfaction for 2020.
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  • Saba Software
    Sr Director Customer Support
    Saba Software Sep 2013 - Apr 2020
    Dublin, California, Us
    Ran teams (50) providing L1 Support for Wordwide and L2/L3 Support for the entire Americas region.Ran the Escalation Management function and the interface with Engineering to improve processes at the junction with Customer Support. Major accomplishments:Insourced the Level 1 team from TechMahindra to our Pune, India office. Hired manager and 15 support engineers within 3 months and setup all processes to go live on time in April 2014. Increased CSAT in L1 to 92+% thanks to multiple initiatives (English training and leveraging collocation with engineering for local product trainings and immersion in QA).Increased CSAT in Halogen TalentSpace from 80% to 92%+.
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  • Saba Software
    Director Customer Care
    Saba Software Nov 2008 - Aug 2013
    Dublin, California, Us
    Ran up to 5 teams (25) providing Customer Support (L1 for WW and L2/L3 for Americas) and Hosting Operations in US and India in charge for the provisioning, setup and day to day operations of all of Americas Hosted/OnDemand/Cloud Saba Enterprise customers (2009-11). Major accomplishments:Achieved efficiency improvements that allowed to support a 3 fold increase in Hosted customers without augmenting Hosting Operations staff.Built the first Level 3 Support team at Saba responsible for deep troubleshooting at source code and database level in view to reduce filtration to and dependency on Engineering for customer issues.Built the first Level 1 Support team operating 24x7 responsible for taking all inbound customer inquiries, cases, phone calls and chat, for Saba Wordwide customers (outsourced to Mahindra Satyam - TechMahindra (2013).
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  • Saba Software
    Senior Manager Advanced Customer Support
    Saba Software Aug 2007 - Nov 2008
    Dublin, California, Us
    Ran the Advanced Customer Support team for Saba Enterprise (11) providing technical support to North American and Latin American customers.Turned the team around and expanded it, revamped 24x7 on-call process, established CSAT as well as Rewards and Recognition programs and created first Premium Customer offering (Client Support Manager + Designated Support Engineer).
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Stephane Morali, Ms, Emba Skills

Enterprise Software Cloud Computing Saas Management Integration Strategy Software Development Team Building Team Leadership Leadership Professional Services Cross Functional Team Leadership Salesforce.com Training Pre Sales Outsourcing Customer Experience Crm Process Improvement Account Management Weblogic Business Process Improvement Business Intelligence Product Management Decision Support B2b Solution Selling Vendor Management People Management Strategic Partnerships Software Industry

Stephane Morali, Ms, Emba Education Details

  • Quantic School Of Business And Technology
    Quantic School Of Business And Technology
    Executive Mba
  • Université Côte D'Azur
    Université Côte D'Azur
    Computer Science
  • Université Côte D'Azur
    Université Côte D'Azur
    Computer Science
  • Université Côte D'Azur
    Université Côte D'Azur
    Economics

Frequently Asked Questions about Stephane Morali, Ms, Emba

What company does Stephane Morali, Ms, Emba work for?

Stephane Morali, Ms, Emba works for Hashicorp

What is Stephane Morali, Ms, Emba's role at the current company?

Stephane Morali, Ms, Emba's current role is Vice President Support Engineering.

What is Stephane Morali, Ms, Emba's email address?

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What is Stephane Morali, Ms, Emba's direct phone number?

Stephane Morali, Ms, Emba's direct phone number is +140898*****

What schools did Stephane Morali, Ms, Emba attend?

Stephane Morali, Ms, Emba attended Quantic School Of Business And Technology, Université Côte D'azur, Université Côte D'azur, Université Côte D'azur.

What are some of Stephane Morali, Ms, Emba's interests?

Stephane Morali, Ms, Emba has interest in Kids, Cooking, Electronics, Outdoors, Home Improvement, Shooting, Crafts, Gourmet Cooking, Sports, Reading.

What skills is Stephane Morali, Ms, Emba known for?

Stephane Morali, Ms, Emba has skills like Enterprise Software, Cloud Computing, Saas, Management, Integration, Strategy, Software Development, Team Building, Team Leadership, Leadership, Professional Services, Cross Functional Team Leadership.

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