Stephanie Morrison, Csm Email and Phone Number

• Reported directly to the Chief Financial Officer• Provided cross-functional support to all areas of the organization by recommending process improvement strategies • Strategic partner with the executive team that guides and facilitates projects to achieve organizations vision• Introduced and Implemented Scrum and Scrum Ceremonies across internal and 3rd party teams• Certified Scrum Master supporting, mentoring and building self sufficient Scrum teams• Collaborated across all departments to ensure product implementations are successful and end users are prepared for product releases• Established dashboards and reporting for Sprint, Product Support and Backlog metrics • Managed the Release Roadmap and facilitates release planning strategy meetings

• Reported directly to VP of Key Accounts• Solutions Consultant leading large scale and complex financial impacting projects to key accounts• Managed projects end-to-end through initiation to implementation• Collaborated with internal/external stakeholders and C-Level suites on a regular basis• Worked with cross functional teams and leaders in multiple organizational business units such as Operations, IT, HR, Client Success, Accounting and SD

• Reported directly to Chief Technology Officer• Responsible for tracking, reporting and presenting key metrics (i.e. deliverables, budget, product release plans) • Conducted gap analysis, gathered requirements, and mitigated project risks by anticipating dependencies• Owned product roadmap, prioritized backlog, grooming, and participated in sprint planning• Managed multiple Agile Scrum teams across the globe • Wrote user stories, maintained project artifacts, participated in product testing and approval

• Reported directly to Chief Executive Vice President• Managed an 18 month project that completed in under 15 months which proved to mitigate SLA risks and created efficiencies saving thousands of dollars within the first quarter of implementation• Analyzed, developed, and oversaw all touch points of projects including scheduling global resources, budgeting, timelines, SOW, SOP and roadmap management

• Reported directly to Senior Vice President• Led an internal discovery project for the client life-cycle process that identified areas of opportunity to create more efficient practices• Managed executive level projects focusing on reducing internal costs and increasing customer retention

• Traveled 98% of the time facilitating corporate training events and consulting clients on best business practices• Managed multiple teams simultaneously across North America during conversion projects• Developed client specific training curriculum through remote and onsite corporate training seminars

• Actively listened to client needs, built relationships and offered solutions to grow the business• Subject matter expert in technology products and services • Managed account pipeline through Salesforce• Achieved and exceeded sales quotas through development of customer relationships with new business and retention

• Within 1 year, led sales team from bottom 10 in the district to top 5 of the region for 3 categories; Sales, Customer Satisfaction, and Associate Satisfaction• Onboarded new employees and conducted HR Training workshops for operations, sales, MSDS and OSHA compliance• Achieved and exceeded minimum sales quotas in new monthly business and annual retail sales goals• Analyzed monthly P&L’s and GL’s

• Managed front end operations of 50+ frontline associates• Conducted annual reviews and coaching• Ensured compliance with company policies and procedures• Guaranteed member satisfaction, service, and safety

• Volunteered with several organizations including American Red Cross, American Cancer Society, American Heart Association, Susan G. Komen Foundation, Relay for Life and more• Co- Founder of annual NWACC SIFE Golf Tournament fundraiser that raised over $20K in the first year• Participated in EAST Initiative projects

• Oversaw daily store operations including implementing marketing strategies, sales, operations and P&L Management• Managed inventory and replenishment • Supervised and trained employees• Conducted Interviews and team coaching