Samuel Mosley Jr. Email & Phone Number

United States

Nj

•Demonstrates use of computer applications to effectively and accurately serve the customer, including:•Practical application and knowledge of CableData, e-mail, inter/intranet, desktop set-up (short-cuts, organizing your desktop)•Basic knowledge of the following applications: Microsoft Excel, Word, GUI, DTF, 100% Order Quality, TriO,Groupwise, and Adjustment website•Online information and tools, (including Knowledge Database, Marquee, web pages, etc.)•Ability to multi-task during a customer transaction Payment batching process, DTF web site and appropriate cash reporting procedures•Cable Data comments field for important account updates to maximize internal communication•Effectively troubleshoots basic customer service problems in all product areas with the customer, including:•Identifying Cablevision responsibilities with regard to Customer & Company equipment Optimum ServiceIdentifying root cause and diagnose problem•Utilizing appropriate escalation process and engaging customer in problem resolution as needed•Maintaining communication within cross-functional departments associated with troubleshooting (TSG, Logistics, Field Service, etc.) Analog,OOL,iO,OV* Sell Mobile Devices & help set up phones if needed *•Any future product/service that may be introduced

Bethlehem, Pennsylvania

MWW.Associates is constantly expanding business for our clientele through social media and distribution. We strive to forge solid relationships built upon trust and accountability. Our organization has proprietary agreements in place with today's top Fortune 500 companies. The health and beauty industry are two of our driving forces. With endorsements from the NHL, NBA, NFL, MLB, along with the Miss America organization, we are positioned for growth. We are a results oriented organization, and we base our success on the skills and talents of our people. Within MWW.Associates you will find a diverse group of individual team players with the focus, ambition and drive to succeed. Our associates are leaders in the business world and poised to win based upon the highest levels of training and support. Experience

New York Manhattan

•Establishes and manages the relationship with the client’s technical contact.•Provides production application technical support for multiple NYSE Euronext product lines to clients by analyzing requirements and coordinating implementation of connectivity.•Discusses connectivity options with the customer (i.e. FIX, ArcaDirect, etc.). This can include an explanation of the NYSE CCG, NYSE Binary CCG, NYSE Arca FIX gateways, ArcaDirect/MarketMaker Direct APIs, ArcaBook Market Data APIs, etc.•Proposes a technical solution that best fits the needs of the customer and NYSE Euronext. This will include line API Configurations, bandwidth, etc.•Supports and Troubleshoots ArcaBook Market Data ProductsFields client technical calls.•Initiates and follows-up with clients to resolve problems and answer questions.•Performs all other duties and completes projects as assigned.

New York

•Verify Sales Reports & Heavy Imaging & Data Entry

Computer Science

Activities and Societies: Software upgrade, Build & ReBuild Computers

Computer Technology