Steven Ovenden Email & Phone Number

Sunshine Coast, Qld, Au

Sunshine Coast, Queensland, Australia

Sunshine Coast, Queensland, Australia

Responsible for our release management and processes, defining the requirements and process required and completing all stages of testing our releases, including end to end, smoke, API, feature, automation, performance, and any other testing required, prior to release to our clients. Manage our release branches in DevOps and bitbucket, ensure all required work, from all our development teams, is complete and merged into our release branch without issue. Ensure our test environment is properly updated and ready for testing. Liaise with departments, updating on the status and progress of releases and testing. Work with my release team, completing deployments of our latest versions to all our clients, ensuring we minimize the impact to our clients when we update our software.Develop automated tests to complement our testing efforts, expanding the scope of our testing capabilities, incorporating automated UI and API tests, continuing to add and improve upon them.Participate and contribute to daily stand-up meetings. Participate in agile development practices, providing estimates, complete demos and planning and retrospectives on our testing activities. Work closely with my team and other departments, collaborating, and working constructively to accomplish our goals and improve our process and effectiveness. Analyze user stories, use cases and requirements for validity and feasibility and provide feedback as required. Create and maintain test plans, suites, and cases for all areas of our application. Plan and estimate our testing effort for our maintenance and feature development projects. Complete testing at all levels including our system, integration, performance, regression, automation, and release testing. Identify and communicate risk, defects, and inconsistencies that may cause delays and drive finding a solution to ensure a favorable outcome. Mentor teammates on best practices, changes, and new features. Manage and update work items in azure DevOps and Jira.

Brisbane, Queensland, Australia

As Senior Test Analyst I was responsible for test related activities including liaising with project and operational areas, preparing test documentation and the following key tasks: • Performed testing functions across Application Development and Delivery in relation to delivery of software projects. • Efficiently and effectively used testing and business analysis to review solution changes undertaken by developers, within timeframes, to confirm they meet client business and technical requirements as specified and recording my results. • Provided analysis for translation of complex Business and Technical requirements to test cases by liaising with Technical and Business teams to create/ amend test cases to accurately reflect the requirements. • Completed system, integration, performance, regression testing and associated activities such as defect logging and prioritisation within established frameworks. Retested all amended defects to determine if they now meet requirements as specified. • Collaborated positively with clients and colleagues and other stakeholders, to facilitate timely test planning, preparation, execution, and issue/defect resolution and to achieve outcomes to meet test execution deadlines to ensure a timely release of functionality. • Proficiency with test automation and data migration processes. • Utilised contemporary testing toolsets and had a detailed understanding of testing methodologies. • Raised defects and potential improvements arising from the test planning and execution phase.• Accurately reported test outcomes and provided updates in regular status meetings. • Provided input on testing estimates and the master test plan.• Escalated all issues and risks through the appropriate channels.• Reviewed and agreed to testing estimates with the Test Manager.• Participated in the change request process as required by the Test Manager.• Completed testing of the Mobile version of our application in the various testing environments.

Belleville, Ontario, Canada

As a System testing Analyst I was in charge of the day to day testing of the web based application, Application of Employment Insurance Benefits, and DAF (Discrete Automation Framework), along with ensuring all dependencies and linkages to 3rd party application are working correctly for the Canadian public. We worked in an Agile testing environment with development, migrating from a Waterfall structure, allowing our developers to provide smaller more timely updates or iterations and keep our application up to date based on client requirements and legislative needs easily. I also took on various additional roles, including Project Lead, Trainer, Azure/MTM expert and acted as Team Leader.System Testing Analyst Responsibilities:• Created Test Plan/Suites/Cases based on my analysis of our Business Requirements• Created test scripts to be used by our automation tools for regression testing.• Responsible for the completion of manual and automated testing of our web-based application• Reported, tracked and re-tested application defects/issues. Corresponded with development and our client regarding issues as needed• Reported our status to my Team Leader and management outlining our test requirements efforts and progress on a regular basis.• Provided weekly updates in team meetings about the status of our application and any upcoming changes or issues.• Coordinated and performed other testing as required like outage testing, and browser/OS testing.

Belleville, Ontario, Canada

Returned from parental leave into a new role where I was solely responsible for providing remote support for multiple projects and group across Ontario. Groups included Labour, Integrity, Foreign Worker and 3rd Party access.Responsibilities:• Provided remote support for all applications used by the groups under my area of coverage, which included staff and clients both internal to the government and external service providing clients.• Acted for my team leader during holidays, attending meetings, reported to management and address staff issue as needed as well as continuing with my own support role.

Belleville, Ontario, Canada

Worked as the IM/IT Technician for the Belleville office and surrounding area, which included the local Service Canada Centre, 4 satellite Service Centre’s and assisted in supporting the local overpayments office.Responsibilities:• Provision of first level support services including technical systems, network, microcomputer, quality assurance, testing and security services and telecommunication systems to internal/external clients.• Provide network administration and maintenance, security, inventory, technical and telephone support services, at first level for problem resolution services on interconnectivity for microcomputer and local area network operating systems, remote access communications, and telecommunications.• Provide advice, guidance, and recommendations to management regarding the purchase and installation of new hardware and software to optimize the use of IT systems and improve client service delivery.• Plan and perform the installation, configuration, testing, quality assurance and maintenance of server hardware and software, related auxiliary equipment, telephone equipment and associated lines and assists in the support of network servers and corporate databases.• Perform operational programming from specifications, writes utilities such as macros, batch files or templates/forms, maintains change control and service record procedures and captures and inputs data to provide information to clients.• Prepare documentation and provides guidance/training to staff and clients on the use of microcomputers, peripherals, applications and platform software.• Generate and analyse data and produces reports, user guides and statistical information regarding hardware/software/telephone inventory, locations and sign outs.• Participate as a member of project teams, committees, meetings, conferences, workshops and special events.• Maintain a program of continuing study of trends and development in all aspects of information technology advancement.

Belleville, Ontario, Canada

Temporary assign for experience, worked in our regional headquarters where I monitored our ticket system and provided virtual support as needed to the province of Ontario.Responsibilities:• Monitored our online ticket system and provided technical phone support to the Ontario region for all systems and applications available to staff and technicians.• Assisted in the testing of new applications to be distributed to the region, to ensure the installation process was correct and applications worked as expected.

Belleville, Ontario, Canada

I was responsible for all IT related work for the Belleville office and surrounding area, which encompassed 4 addition satellite offices. As such I provided support and maintained all infrastructure, server, administration and desktops for all 5 offices within my region, both remotely and in-person as required.Responsibilities:• Maintain Electronic Data Processing equipment within the point of service.• Ensure all regional security policies and guidelines are adhered to.• Provide training/support to responsibility centre staff.• Provide programming capabilities in relation to microcomputer applications.

Belleville, Ontario, Canada

I was employed as the Automation Technician for the London Overpayments office and then moved to the Oshawa HRDC office doing the same role, working on several projects as well as regular support and administration as we rolled out desktops to all staff, migrating from dumb terminals.Responsibilities:• Ensured all LAN/WAN security policies and guidelines are adhered to.• Provided training/support to Office Automation Coordinator.• Provided programming capabilities in relation to microcomputer applications.• Administrated and troubleshoot services provided by the LAN.• Analysed and facilitated office requirements.• Optimized system configurations to improve overall system performance.• Ensured all regional security policies and guidelines were adhered to.