With over 8 years of experience in the B2B online marketplace industry, I am a passionate and driven relationship manager and team leader at IndiaMART InterMESH Limited. My core competencies include key account management, customer relationship management, sales strategy, and business development. I am motivated by the mission of empowering millions of SMEs and MSMEs to leverage the power of internet and technology to grow their businesses. I bring diverse perspectives and experiences to the team, as I have worked with clients from various sectors, geographies, and backgrounds.As a relationship manager and team leader in the customer service department, I manage and encourage a team of sales professionals to prepare and execute sales plans, cross-sell, upsell, and renew subscriptions, and deliver high-quality customer service. I also assist and guide my team in telecalling, video meetings, and physical meetings with clients. I conduct regular team reviews and prepare reports and plans. I am responsible for ensuring that my team meets the daily, monthly, and annual targets. I have also contributed to the penetration of new and existing accounts, the setting up and delivery of sales presentations and demonstrations, the retention and optimization of client revenue, and the systematic follow-up and closure of sales pitches. I have also interfaced between the customer and internal support teams to ensure that the customer receives the best possible service from the company. I have acquired and demonstrated skills in Microsoft Excel, strategic planning, and pricing strategies. I have been recognized as a pillar of success, a best performer, and a super hero for my achievements.
