Smriti Bhandari Email and Phone Number
Smriti Bhandari work email
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Smriti Bhandari personal email
My background in Marketing & Management Information Systems allows me to understand not only the user's needs, but also the business and technology goals. I enjoy using data and research to understand the overall experience. In the past, I’ve worked in customer focussed roles across different industries. Through these experiences, I have learned how to connect with users and really get to the heart of an issue.
Topaz Labs
View- Website:
- topazlabs.com
- Employees:
- 69
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Topaz LabsTulsa, Ok, Us
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Product Support SpecialistTopaz Labs Jan 2022 - Nov 2023Dallas, Texas, Us
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Product Operations SpecialistInstacart Aug 2020 - May 2021San Francisco, Ca, Us• Performed in-depth analysis of reported issues on user platforms to identify product weaknesses• Worked with cross-functional partners to properly plan and execute product changes and process building related to those changes• Assisted Product Operations Managers with product launches by providing insight into potential user pain points and ideas for improvement• Created Periscope SQL and Jira dashboards to assist with tracking relevant data for management and team use• Provided status updates for Engineering and Customer Care teams during active bug incidents and outages -
Contract & Brokerage Ops SpecialistOpendoor Nov 2019 - Apr 2020San Francisco, California, Us• Created and maintained 50+ contract templates for all Opendoor markets • Collaborated with brokerage and engineering teams to understand how contracts should be filled out and ensure accurate automation• Assisted brokerage team with organization, compliance, and ad-hoc projects -
Closing CoordinatorOpendoor Jul 2018 - Nov 2019San Francisco, California, Us• Managed 100+ home sales a month from the point of entering into contract to close of escrow • Ensured accuracy and timeliness of all documents needed for the transaction including settlement statements • Coordinated with title partners to ensure a seamless closing process for customers and assisted in rectifying any issues that occurred
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Customer Experience Team LeadOpendoor Oct 2017 - Jul 2018San Francisco, California, Us• Coached team members on call quality by reviewing calls and giving feedback in bi-weekly meetings• Served as a point of contact for questions on team processes and best practices • Created documentation for training purposes and team resources • Created and sent out daily newsletter of team announcements • Conducted phone screens for candidates interested in the Customer Experience Associate role • Chosen for special projects and beta tests by Senior Leadership
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Sales & Cx AssociateOpendoor Nov 2016 - Oct 2017San Francisco, California, Us• Ranked among the top 3 Buyers Sales Associates in Quarters 2 & 3, 2017 • Consistently exceeded the team average conversion rate of finance leads by 6%• Successfully qualified customers to build value and promote various incentives• Provided exceptional customer service as the first point of contact for home buyers, sellers, and real estate agents
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Ux ConsultantPerchwell May 2016 - May 2016New York, Ny, Us• Created an interactive onboarding tutorial for the iOS application • Re-designed UI to make app more intuitive based on user testing and feedback -
Business Development InternLogan Kline Tools May 2012 - Jul 2012Tulsa, Ok, Us• Developed a detailed Excel database of potential new clients for sales team to approach at the Global Petroleum trade show in Calgary • Researched and approached potential foreign clients, mainly in Europe and India, for new business• Managed customer relationships by responding to requests for information on past purchases
Smriti Bhandari Skills
Smriti Bhandari Education Details
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The University Of TulsaManagement Info Systems -
General AssemblyUser Experience Design Immersive
Frequently Asked Questions about Smriti Bhandari
What company does Smriti Bhandari work for?
Smriti Bhandari works for Topaz Labs
What is Smriti Bhandari's role at the current company?
Smriti Bhandari's current role is Product Support Specialist at Topaz Labs.
What is Smriti Bhandari's email address?
Smriti Bhandari's email address is sm****@****oor.com
What schools did Smriti Bhandari attend?
Smriti Bhandari attended The University Of Tulsa, General Assembly.
What are some of Smriti Bhandari's interests?
Smriti Bhandari has interest in Social Services, Children, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Smriti Bhandari known for?
Smriti Bhandari has skills like User Research, Usability Testing, Information Architecture, Sketch, Omnigraffle, Wireframes, Html5, Market Research, Leadership, Teamwork, Microsoft Excel, Powerpoint.
Who are Smriti Bhandari's colleagues?
Smriti Bhandari's colleagues are Snowziee Snowziee, Justin Hedrick, Adam M., Gregory Maddra, Anthony Lawn, Cory Oakley, Suraj Raghuraman.
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