I am responsible for establishing documentation standards, writing user stories, and maintaining both product and sprint backlogs, promote agile thinking and drive delivery changes by implementing the Scrum methodology within the team.Conduct interviews and workshops with stakeholders to understand their needs and expectations.. Employ Design Thinking techniques to explore and define user-centered problems and solutions.Conduct requirement reviews with stakeholders to ensure they meet business needs. Manage requirement changes throughout the project lifecycle, ensuring stakeholders are informed, and changes are documented and approved.Facilitate communication between stakeholders and the development teams.Keep requirement documentation updated and available for future reference. Write user stories based on requirement documents.Prioritize the product backlog based on business value and stakeholder feedback. Refine user stories and acceptance criteria in collaboration with the development team.Define the product vision and strategy aligned with business goals. Develop and maintain the product roadmap, ensuring it reflects organizational priorities and goals. Communicate the product vision, strategy, and roadmap to all stakeholders. Use data analysis to inform product decisions and identify improvement opportunities. Monitor product performance metrics and adjust the strategy as needed to achieve goals.Manage product lifecycle, coordinate the launch of new features, ensuring smooth implementation and effective communication to end users.Oversee the Discovery process from ideation and validation to requirement definition and implementation planning.Ensure continuous and incremental delivery of value to end users using agile and iterative practices.Facilitate Scrum ceremonies such as planning, refinement, review, and retrospective. Ensure the development team adheres to agile and Scrum best practices.

I worked as Scrum Master for Confluence cloud product team.The development team and other stakeholders were located in Brazil, the United States, and Mexico.• Implemented processes and procedures to ensure compliance with Agile/Scrum principles.• Implemented various types of management reports such as: burndown, burnup, sprint report, velocity chart;• Application and presentation of team dashboards in Tableau.• Guided and trained team members to improve their understanding of Scrum principles and best practices.• Facilitated daily stand-ups, sprint plannings, sprint retrospectives, and other ceremonies.• Ensured that sprint deliveries and objectives were met on time and within budget.• Collaborated with Product Owners to prioritize tasks and ensure product requirements were met.• Facilitated retrospectives to identify improvements and ensure continuous improvement.

I worked as Scrum Master for the Mastercom product at Mastercard in a cloud environment where the development team and other product stakeholders were located in Brazil and the United States, where coordinating communication between different geographies was the main challenge.• Implemented processes and procedures to ensure compliance with Agile/Scrum principles.• Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies.• Ensured that sprint deliveries and objectives were met on time and within budget.• Collaborated with product owners to prioritize tasks and ensure product requirements were met.• Facilitated retrospectives to identify areas of improvement and ensure continuous improvement.• Implemented various types of management reports such as: burndown, burnup, sprint report, velocity chart, etc.

Initially, I worked as a backend and Android developer and later transitioned to the role of Scrum Master. I led a team of 7 Android and iOS developers responsible for small sprints focusing on improvements and production bug support:• Implemented processes and procedures to ensure adherence to Scrum principles.• Participated in meetings with various project management teams and stakeholders interested in the NEXT support team.• Developed and presented team performance reports to the team leader.• Guided and trained team members to enhance their understanding of Agile methodologies and Scrum best practices.• Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other ceremonies.• Ensured that sprint deliverables and objectives were met within the allocated time and budget.• Collaborated with Product Owners and other product managers to prioritize tasks and ensure product requirements were met.• Resolved conflicts and challenges within the team promptly and effectively.

- Fornecer suporte global no ambiente de middleware IBM MQ para engenheiros internos no HSBC.- Resolver chamados de suporte dentro dos SLAs definidos.- Identificar e escalar questões técnicas para as equipes responsáveis pela resolução.- Desenvolver e implementar documentos na base de conhecimento interna.- Participar de chamadas de implementação para solicitações de mudança.