Scott Romano

Scott Romano Email and Phone Number

Director of Client Service Delivery @ PCI
New York, United States
Scott Romano's Location
Buffalo-Niagara Falls Area, United States, United States
Scott Romano's Contact Details

Scott Romano personal email

n/a
About Scott Romano

Scott Romano is a Director of Client Service Delivery at PCI. He possess expertise in project management, unified communications, virtualization, office 365, change management and 2 more skills.

Scott Romano's Current Company Details
PCI

Pci

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Director of Client Service Delivery
New York, United States
Scott Romano Work Experience Details
  • Pci
    Director Of Client Service Delivery
    Pci
    New York, United States
    View
  • Kangarootime
    Director, It Operations
    Kangarootime Oct 2022 - Present
    Buffalo, New York, Us
    View
  • Strategic Financial Solutions Ny
    Director Of It Infrastructure
    Strategic Financial Solutions Ny Feb 2019 - Present
    Amherst, New York, Us
    Continued the Buffalo expansion project and coordinated headcount and hiring of the tech support and IT infrastructure team in order to support the 400+ end users. Partnered with IT Security and Compliance to self assess and increase security of all systems. Continued development of SOPs, documentation, and reviewing/replacing internal systems to streamline processes, reducing support tickets and downtime.
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  • Strategic Financial Solutions Ny
    It Manager
    Strategic Financial Solutions Ny Oct 2017 - Jan 2019
    Amherst, New York, Us
    Expanded the Strategic Financial Solutions office footprint by assisting in all technology aspects of the Buffalo office. Oversaw the tech support team and developed new SLAs which reduced average resolution time from 24 hours to 8 while consistently reaching 98%
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  • New Era Cap
    Senior Technical Architect
    New Era Cap 2017 - 2017
    Buffalo, New York, Us
    Designed application and technical systems providing solutions and documentation to implementation, project management, and technical support teams. Obtained lowest cost for procurement of hardware, licensing, and services. Participated in weekly status calls ensuring projects were on schedule.
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  • New Era Cap
    It Infrastructure Manager
    New Era Cap 2014 - 2016
    Buffalo, New York, Us
    Managed IT team of 5 ensuring timely support of 900 end users across 15 global offices. Developed and implemented network and application solutions in conjunction with partners to enhance systems to increase productivity and reliability. Assigned tasks to the infrastructure team ensuring that system modifications and updates were implemented successfully ensuring reliable uptime and performance.
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  • New Era Cap
    Systems Administrator
    New Era Cap 2009 - 2014
    Buffalo, New York, Us
    Planned, deployed, and maintained IT infrastructure including servers, SANs, LAN/WAN and end user equipment. Coordinated change management requests across functional units and hosting/service providers. Assisted in audits for licensing and service maintenance contracts. Administered Windows Server services including Active Directory, IIS modifications and setup, file shares, and print services.
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  • New Era Cap
    System Support Specialist
    New Era Cap May 2006 - Jan 2009
    Buffalo, New York, Us
    Provided maintenance for 120 servers and IT customer service for 500 end users globally. Coordinated change requests and service tickets with multiple support vendors for LAN/WAN and VoIP environment.
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  • Independent Health
    Senior Enterprise Application Administrator
    Independent Health 2014 - 2014
    Buffalo, New York, Us
    Evaluated, planned, and implemented changes to existing virtualized environment allowing a 10% performance increase across essential internal applications. Participated in weekly meetings to identify tasks, schedule, and implement weekly changes and project timelines.
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Scott Romano Skills

Project Management Unified Communications Virtualization Office 365 Change Management Windows System Administration Network Topology

Scott Romano Education Details

  • University At Albany
    University At Albany
    Computer Science And Applied Mathematics

Frequently Asked Questions about Scott Romano

What company does Scott Romano work for?

Scott Romano works for Pci

What is Scott Romano's role at the current company?

Scott Romano's current role is Director of Client Service Delivery.

What is Scott Romano's email address?

Scott Romano's email address is sr****@****tfs.com

What schools did Scott Romano attend?

Scott Romano attended University At Albany.

What skills is Scott Romano known for?

Scott Romano has skills like Project Management, Unified Communications, Virtualization, Office 365, Change Management, Windows System Administration, Network Topology.

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