Sergio Moreno

Sergio Moreno Email and Phone Number

Owner @ Customs SM
State of São Paulo, Brazil
Sergio Moreno's Location
Campinas, São Paulo, Brazil, Brazil
Sergio Moreno's Contact Details

Sergio Moreno work email

Sergio Moreno personal email

n/a
About Sergio Moreno

I'm 32 years old, married, I live in Campinas SP, flexible to travel for work.I have work experience abroad, worked for almost three years in Vancouver CA, plus the work experiences over here in Brazil. I'm currently working at Aggreko as a Senior Service Desk Analyst.

Sergio Moreno's Current Company Details
Customs SM

Customs Sm

View
Owner
State of São Paulo, Brazil
Website:
aggreko.com
Employees:
5976
Sergio Moreno Work Experience Details
  • Customs Sm
    Owner
    Customs Sm
    State Of São Paulo, Brazil
  • Aggreko
    Senior Service Desk Analyst
    Aggreko Nov 2024 - Present
    Jaguariúna, São Paulo, Brazil
    Acting in a 24x7 Global desk at first- and second-line support team.Covering a broad range of IT services in an complex and multicultural environment.I aim to facilitate business continuity and performance by delivering services in relation to Aggreko’s core business needs, ensuring that SLA’s are consistently met.• Provide 1st line investigation and diagnosis of IT issues and requests, resolve, or escalate as appropriate;• Provide IT support through all available channels including telephone, email, self-service portal, chat functions and walk ups;• Manage, respond to and resolve incidents and requests logged with ATS Helpdesk;• Manage, respond to and resolve incidents and requests logged with ATS Helpdesk;• Ensure adherence to ATS Global standards, policies and processes;• Ensure responsible area meets agreed SLA's and customer satisfaction is at the forefront of all interactions between the helpdesk and the customer base;• Assists in implementation, analysis and continual development of business based solutions;• Ensure audit & security compliance for all key helpdesk tasks;• Regardless of location, provide ‘in time’ response to high/critical issues;• Setup and configuration of user devices;
  • Aggreko
    Service Desk Analyst
    Aggreko Nov 2022 - Nov 2024
    Jaguariúna, São Paulo, Brazil
    Acting in a 24x7 Global desk at first- and second-line support team.Covering a broad range of IT services in an complex and multicultural environment.I aim to facilitate business continuity and performance by delivering services in relation to Aggreko’s core business needs, ensuring that SLA’s are consistently met.• Provide 1st line investigation and diagnosis of IT issues and requests, resolve, or escalate as appropriate;• Provide IT support through all available channels including telephone, email, self-service portal, chat functions and walk ups;• Manage, respond to and resolve incidents and requests logged with ATS Helpdesk;• Manage, respond to and resolve incidents and requests logged with ATS Helpdesk;• Ensure adherence to ATS Global standards, policies and processes;• Ensure responsible area meets agreed SLA's and customer satisfaction is at the forefront of all interactions between the helpdesk and the customer base;• Assists in implementation, analysis and continual development of business based solutions;• Ensure audit & security compliance for all key helpdesk tasks;• Regardless of location, provide ‘in time’ response to high/critical issues;• Setup and configuration of user devices;
  • Customs Sm
    Owner
    Customs Sm Sep 2020 - Present
    Jaguariúna, São Paulo, Brazil
    Responsible for all company positions, purchasing, sales, customer service, social networks,car stereo installer, alarm, interior design with wood.
  • Hertz Som E Acessorios
    Car Audio Senior Installer
    Hertz Som E Acessorios Jan 2019 - Jul 2020
    Jaguariúna, São Paulo, Brazil
    Customer service, car stereo, alarm system installer, interior design with wood.
  • Soundsgood
    Car Audio Installer
    Soundsgood Nov 2016 - Oct 2018
    Vancouver, British Columbia, Canada
    Responsibilities of the position were, adjust, align, replace or repair electronic equipmentand assemblies, install audio systems, inspect and test electronic equipment and assemblies,complete work orders, test and maintenance reports.
  • Aardvark Armadillo Tents
    Tents Assembler
    Aardvark Armadillo Tents Jul 2014 - Nov 2014
    Vancouver E Região, Canadá
    Exchanged Program. Responsible for loading and unloading the truck, installing and dismantling the tent on the planned date.

Sergio Moreno Education Details

Frequently Asked Questions about Sergio Moreno

What company does Sergio Moreno work for?

Sergio Moreno works for Customs Sm

What is Sergio Moreno's role at the current company?

Sergio Moreno's current role is Owner.

What is Sergio Moreno's email address?

Sergio Moreno's email address is se****@****.com.br

What schools did Sergio Moreno attend?

Sergio Moreno attended Universidade Cruzeiro Do Sul, Datacamp, Tamwood International College.

Who are Sergio Moreno's colleagues?

Sergio Moreno's colleagues are Mario Diaz, Kevin Parkes, Javier V., Arie Stavros Groenewegen, Pablo Leal, Yana Jahnke, Albert Anzer Purba.

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