I have gained extensive experience at TFS, starting as an IT Administrator and taking on various roles such as Technical Project Manager, Website Designer & Developer, Digital Marketer, and Content Creator. Through my passion for learning and growth, I have become a valuable asset to the company. My multitasking ability and diverse skill set have enabled me to handle various projects with ease.As an IT Administrator, I have deployed Linux and Microsoft servers, managed web servers, and handled domain and DNS management. I have also implemented Docker for efficient app management and deployed internal tools such as Pritunl, Listmonk, and Mattermost. My comprehensive knowledge in using multiple cloud/hosting providers, Linux system administration, and network administration has enabled me to troubleshoot and resolve technical issues successfully.As a Technical Project Manager, I have demonstrated my expertise in project management, planning, coordination, and business strategy development. I have delivered high-quality products and services through my skills in project scoping, cost estimation, progress tracking, product testing, process improvement, and data integration, utilizing agile methodology to ensure success. I have managed various projects such as a mobile app, a POS & Appointments web application, an online store, and a hosting services platform.In addition, I have honed my skills in delivering visually appealing and functional websites using WordPress as my platform of choice. My extensive portfolio showcases my expertise in website design, development, and maintenance, while my experience as a Technical Support Specialist has given me a deep understanding of client requirements and industry trends. Through my experience in project management, I have delivered projects on-time and within budget, always committed to driving success for my clients.

=== Joined as a Technical Support Administrator (Jan '20) ===- Troubleshot a variety of technical and non-technical issues that customers experience with their webhosting services.- Provided technical support for L1 escalation issues via chat or call.- Assisted customers by diagnosing and resolving issues on WordPress that are under the support scope of the organization.- Supported customers across various verticals such as Shared, VPS, and Dedicated Servers.- Made outbound calls to customers to aid with their technical issues.- Installed SSL certificates on domains/subdomains and forced HTTPS based on the site's canonical URL.=== Promoted to Technical Product Specialist (Dec '20) ===- Mainly focused on complex queries related to VPS or Dedicated servers, which predominantly consisted of L2 issues.- Monitored, maintained and optimized RHEL based CentOS 7 servers. Especially worked on servers withWHM/cPanel.- Monitored and troubleshot server services and daemons such as Apache, PHP-FPM, MySQL, Exim, Dovecot (IMAP & POP3), FTP, DNS and SSH; to maintain proper functioning and flow of information.- Hardened server security using multiple applications such as iptables, fail2ban, ClamAV, Maldet &Imunify360.- Configured WordPress site's web application firewall to deter brute force login attacks, disabled XML-RPC, and, tweaked other settings to harden the application security.- Optimized website performance by enabling compression and caching rules based on MIME types,implemented page & object caching- Reprovisioned other Linux distros such as Ubuntu, Fedora & Debian onto servers.- Escalated JIRA tickets to server, network and web application engineers and track updates until issues were resolved.- Assisted and mentored other frontline agents in troubleshooting issues.- Managed contests to achieve better performance in sales and customer satisfaction.

Joined as Junior System Administrator•Maintain excellent documentation of work performed, including internal knowledge-base.•Assist with planning, recommendation, implementation, and maintenance of technical systems (e.g., LAN, WAN, SAN, Wi-Fi, storage, compute, cloud).•Dealing with vendors like Dell, HP, etc for part replacements.•OS and application installation on systems. Windows and Linux.•Provided daily support of IT operations by assisting with problem analysis, user support, and service desk ticket resolution.Promoted to System Administrator•Diagnosis and resolution of technical problems and issues with production applications including (for example) Maya, Nuke and Houdini.•Assisted and mentored junior admins.•Provided support via phone, email and ticketing system.•Evaluated vendor supplied software packages and make recommendations to IT management. Make recommendations regarding optimization of software and hardware integration on the existing network infrastructure.•Supervise utilization of production systems including monitoring, resource management and performance of any storage, desktop, and rendering resource.•Act as point of contact for most aspects of technical operations at the studio, providing on-siteassistance as needed to various IT team members.