Summer Torres Email & Phone Number

Alameda, Ca, Us

Alameda, Ca, Us

Alameda County, California, United States

Provided remote support for software and hardware issues across Windows, macOS, and iOS platforms.Diagnosed and resolved technical inquiries, building customer satisfaction and retention through effective problem-solving.Collaborated with clients to optimize workflows and troubleshoot SaaS-related issues, contributing to seamless operations.

San Ramon, California, United States

Delivered personalized customer service, resolving 20-30 daily inquiries via email, phone, and in person.Utilized CRM platforms to manage and track customer issues, ensuring timely resolutions.Provided troubleshooting of office equipment and escalated technical issues to IT department.Maintained and updated internal documentation for administrative processes and IT issues.Collaborated with internal departments to escalate complex technical issues, resulting in improvedoperational efficiency.Provided troubleshooting for office systems and software, escalating issues to the IT department as needed.

San Francisco Bay Area

Managed technical support for video editing tools like Final Cut Pro and Adobe Premiere, reducing production downtime.Established a video editorial system that improved retrieval time by 50%, enhancing project timelines.Coordinated with IT, account, and creative teams to troubleshoot and resolve process-related issues.Coordinated administrative tasks for the production team, including scheduling, resource allocation, and project tracking.Led cross-functional efforts to implement SaaS solutions that increased team adaptability and project quality.

San Francisco Bay Area

Provided exceptional customer service by addressing client and visitor inquiries and resolving issues promptly.Greeted and directed visitors with professionalism, ensuring a welcoming and efficient front desk experience.Answered and routed high-volume phone calls, providing clear and concise information to callers and directing inquiries to the appropriate departments.Managed appointment scheduling, meeting room reservations, and ensured seamless coordination of office meetings and events.Handled incoming and outgoing mail, packages, and deliveries, ensuring timely distribution and organization.Managed and maintained office calendars, ensuring accurate scheduling for executives and staff.

San Francisco Bay Area

Greeted guests upon arrival and provided a warm, welcoming atmosphere, ensuring a positive first impression. Efficiently managed guest check-in and check-out procedures, ensuring accuracy in billing and payment processing. Assisted guests with room reservations, modifications, and cancellations via phone, email, and in person, ensuring seamless booking experiences.Handled guest inquiries and requests, providing exceptional customer service and addressing concerns to ensure guest satisfaction.Maintained accurate records of guest information, room assignments, and billing details using the hotel's property management system (PMS).Assisted with resolving guest complaints in a prompt and courteous manner, escalating issues when necessary to ensure guest retention.Processed cash and credit card transactions, balancing the cash drawer and ensuring accurate financial reporting at the end of each shift.

Information Technology

Foundations of IT Support: Covers IT fundamentals, focusing on protocols and troubleshooting for common issues. Networking Essentials.

Bachelor Of Fine Arts - Bfa, Fine And Studio Arts

Drawing: Mastered fundamental drawing—proportion, perspective, and composition—across traditional and contemporary techniques, from pencil.