S. Mubashar Ali Email & Phone Number

London, England, GB

London, England, United Kingdom

• Full-Stack Backstage Development:Worked on development and deployment of custom tools within the Backstage ecosystem, utilizing React for the frontend and JavaScript/Node.js for the backend.
• React and MaterialUI Frontend Expertise:Develop intuitive and visually appealing user interfaces using React and MaterialUI, ensuring optimal user experiences for custom Backstage tools.
• JavaScript/Node.js Backend:Drive backend development with JavaScript and Node.js, creating scalable solutions that power the functionality of custom Backstage tools.
• Continuous Integration and Delivery:Design and implement PR verification pipelines via Concourse and GitHub Actions for maintaining a robust CI/CD workflow.
• Datadog Dashboard Creation:Deployed a Datadog dashboard to monitor Concourse metrics, database queries, and failure rates, utilizing Terraform for infrastructure as code.
• Terraform Module Maintenance:Manage and enhance various Terraform modules, including deploying new RDS instances and configuring JFrog users, teams, and projects.

London, England, United Kingdom

• Leveraging my extensive professional experience, I was in charge of training staff, coaching individuals, and delivering support to +1,500 customer service staff throughout the EMEA region. My job was to plan and.
• Closely collaborated with team leaders to provide training and workshops which enabled Guest Specialists to improve consistency and service quality.
• Mitigated risk by identifying possible fraudulent reservations and/or properties and reporting each instance for manual review.
• Applied pro-active interest in technological developments and maintained finger on pulse of industry developments and product releases to facilitate improvements, troubleshoot technical issues, and enhance service.

• A multi Faceted role in which my tasks included supervising the support of all customers, make sure any technical or non technical customer query is handled and escalated if required. Helped create policies for signing.
• Played key role in creating new policies for sales team regarding signing up new customers, including contract compliance, which streamlined workflows and minimised risk.

London, England, United Kingdom

• While working with Global Fashion Links, I supervised our day-to-day and long-term digital operations. It was on me to build and continuously improve several stand-alone websites while also managing our e-commerce.
• Increases sales from £7K in previous year to £150K within 12 months by effectively managing SEO tasks, product purchasing and procuring and ensuring quality for all listings.

London, England, United Kingdom

• Earlier in my career, I sold mobile phone contracts, insurance, and various other telecommunication products. I also provided end-user training and continued support to strengthen our client relationships.Key.
• Became one of highest selling, part-time sales team members by providing world-class services, eliminating roadblocks, and closely collaborating with clients.

Computer Software Engineering

Makers Academy is a highly selective Software Bootcamp, focused on creating a new generation of tech talent who are skilled and ready for.

Fsc. Pre Eng., A

Chosen Subjects: Chemistry, Maths and Physics