Stephen W. Email & Phone Number

Minneapolis, Minnesota, Us

I lead the Marketplace Product group responsible for helping drive growth on Field Nation.

Seattle, Wa, Us

I led the customer facing product teams at Flyhomes. PMs on my team were responsible for Growth, Client Experiences, and Data Platforms. We focused on providing more value for customers to simplify the home browsing and home buying education process. Our work has impacted every part of the product, driving acquisition, activation, retention and satisfaction.

Seattle, Wa, Us

First PM at Flyhomes helping fuel growth from Seed through Series C. Touched all parts of the business from top of funnel growth activities, to highly retaining customer experiences across app and web, to efficiency and scale activities via internal tooling.

Redmond, Washington, Us

Helped form product vision for Microsofts mobility experience enabling Android and iPhone to work seamlessly with Windows. Launched first mobility experience, Continue on PC, enabling customers to instantly send links and documents from their phone back to their PC. Drove user acquisition, on-boarding/activation experiences for the Your Phone app announced at Build 2018.

Redmond, Washington, Us

I led efforts to drive trial and usage of the Microsoft Edge browser through engagement campaigns in the Windows Shell. I designed and operated surfaces to display these campaigns and to deliver them more effectively and more contextually. I designed processes, created tools and established an operations team to experiment with these campaigns. This enabled us to optimize the way we engage customers and led to a material growth in Microsoft Edge usage.I led our engineering efforts for the out of box setup experience in the initial Windows 10 release. - Delivered Azure Active Directory account integration in Windows 10 out of box setup experience- Worked with OEMs worldwide to optimize their page in the Windows 10 setup experience. In redesigning the page we streamlined the flow for our customers and produced higher quality data for OEMs leading to a higher conversion rate than in previous versions of Windows.- Designed and integrated the new Enterprise Provisioning solution into Windows setup allowing aftermarket customization of Windows devices in a simple and universal way to reduce re-imaging need and unlock future enterprise, small business and education scenarios.

Redmond, Washington, Us

- Drove Retail Demo Mode for Windows Phone 8.1 release making setup faster, maintenance easier, customer-facing features come alive with rich content. - Led system architecture discussions across content management system, mobile app, and client OS to deliver expanded features set.

- Formed LineBouncer product vision and go-to-market strategy allowing patrons to cut the line and pay cover at partner bars and clubs via their mobile phone.- Architected and developed a mobile website and Android app utilizing Java, PHP, MySql & JQuery Mobile while driving technical requirements and infrastructure to support iOS app creation. - Analyzed customer usage and device data to completely redesign ordering experience and optimize for mobile. Reduced required inputs and condensed checkout experience to a single page increasing sales by 20%.

Benton Harbor, Michigan, Us

- Created tool to objectively measure customer service levels throughout major appliance industry, identifying weaknesses and strengths across ordering process. - Analyzed data to produce set of recommendations designed to reduce order rescheduling rate, support costs and deliver best in class customer service levels.

- Established an eCommerce business selling iPod accessories to customers world wide. - Designed and coded website based on osCommerce open source platform, while self-learning PHP, MySQL, CSS, and JavaScript.- Outsourced supply chain to offer 10-times more product, reduce shipping costs, and increase customer service responsiveness.

San Jose, Ca, Us

Master Of Engineering (Meng), Industrial And Operations Engineering

Bachelor Of Science In Engineering, Computer Science