Bob Smyth Email & Phone Number

West Milford, Nj, Us

Taastrup, Dk

+Launched end-to-end analysis of entire procurement process to improve quality and increase efficiency resulting in elimination of 85,200 processing days, reduction of 3600 processing hours and a savings of over $150k in associated personnel costs+Implemented virtual-card program to address tail spend purchases, reducing active vendor count by 40%+Produced quarterly newsletter to foster communication and help improve employee engagement score as measured by the Great Place to Work index.

Taastrup, Dk

+Designed and produced monthly travel scorecard to provide a snapshot of travel program key performance indicators to the 750 people-leaders throughout the organization. Visibility of behavior resulted in measurable improvement in four focus areas. +Consistently exceeded savings targets for travel and indirect procurement by an average of 25%+Presented with Accolade Award by Chief Procurement Officer for outstanding achievement in providing logistical support for critical corporate event.

West Milford, Nj, Us

Square Feet Tours provides audio walking tours of incredible works of architecture, landscape architecture and town planning. The tours tell the story of the site and point out interesting design details that might otherwise go unnoticed. Each tour can be streamed live to your phone or downloaded and played on your MP3 device. Natural breaks throughout the narration provide an opportunity to pause the tour to take a break or explore areas of the site on your own. The Square Feet Tours website provides a bibliography for each tour as well as helpful links to books, music, and other sites and features noted on the tour. www.SquareFeetTours.com

Coppell, Texas, Us

+Implemented and managed the Brinks global travel program, the first global initiative in the company’s 155-year history. Created strategy to drive program adoption at every level of the organization.+Created and delivered customized, actionable reports to link the goal of reducing global spend by 20% with individual traveler behavior.+Developed and tracked metrics to measure the success of the travel program, including savings achieved and service level provided by the global industry partners.

Bloomington, Indiana, Us

+Comprehensive understanding of the corporate travel management industry, including travel agency systems and processes.+Responsible for all facets of customer interaction, including travel counselor services, meeting planning and account management.+Designed and presented ongoing training for the entire organization, including multi-day, residential programs. +Increased the efficiency of handling incoming customer emails by 80% without the use of new technology.+Designed and instituted a system of tracking and reporting unused customer tickets, reducing agent effort by 75% while improving usefulness of customer reports.+Developed financial model to move the company’s largest customer from annual management fee to a competitive, time-of-ticketing fee arrangement while retaining high company profit margins.+Reorganized the agent force into smaller work teams to improve customer service and decentralize decision making.+Implemented customer communication plan to maintain contact with key customer travel champions as well as 35,000 unique travelers.+Created Annual Customer Review Template which includes a return-on-invest calculation to demonstrate the value of the business relationship.+Recognized as travel industry expert by leadership, customers, and industry peers.