Dymphna Smyth Email & Phone Number

Montreal, Quebec, Canada

- Analyzing and reviewing claims file portfolios across 34 locations within North America, Europe & Asia.- Ensuring policy and procedures are being enforced regarding approval levels and corresponding reason codes.- Identifying procedural non-compliance on claim approvals and escalating process gaps to management.- Actively involved in Claim process improvement projects and communicating claims status & other key data information to internal & external stakeholders.- Validating,… Show more - Analyzing and reviewing claims file portfolios across 34 locations within North America, Europe & Asia.- Ensuring policy and procedures are being enforced regarding approval levels and corresponding reason codes.- Identifying procedural non-compliance on claim approvals and escalating process gaps to management.- Actively involved in Claim process improvement projects and communicating claims status & other key data information to internal & external stakeholders.- Validating, processing customer claims and providing potential solutions and communicating the root causes.- Supporting the task of Order release as warranted and performing collection tasks on delinquent client accounts.- Liaising closely with the Sales & Product Marketing and Warehouse teams to validate and resolve customer's account receivable issues. Show less

Montreal, Quebec, Canada

- Reviewed & audited over 160 user interfaces per month for performance, functionality, and adherence to policies & procedures. - Identified, documented, and reported bugs and other issues within the company's proprietary software applications. - Provided management with in-depth holistic view of agent quality and opportunities to improve the guest journey & experience. - Worked with key vendors and internal stakeholders to enhance quality, training content and streamline processes.… Show more - Reviewed & audited over 160 user interfaces per month for performance, functionality, and adherence to policies & procedures. - Identified, documented, and reported bugs and other issues within the company's proprietary software applications. - Provided management with in-depth holistic view of agent quality and opportunities to improve the guest journey & experience. - Worked with key vendors and internal stakeholders to enhance quality, training content and streamline processes. - Consistently achieved weekly & monthly targets on QA Productivity Scorecard averaging >95%. - Participated in publishing articles in the company’s weekly newsletter to highlight current trends & patterns. - Contributed to high-level projects by providing ideas & improvements before they successfully launched. Show less

Montreal, Quebec, Canada

- Provided a 5-star customer service and sales experience to a fast-growing boutique rental in over 40 cities and 11 countries, which included over 6,000 listings, and equating to over a million guests worldwide. - Worked in a fast pace environment, actioning multiple internal/ external service requests, engaging with stakeholders and customers to focus on efficiencies and satisfying resolutions. - Managed new & existing reservations, processed amendments, refunds, payments… Show more - Provided a 5-star customer service and sales experience to a fast-growing boutique rental in over 40 cities and 11 countries, which included over 6,000 listings, and equating to over a million guests worldwide. - Worked in a fast pace environment, actioning multiple internal/ external service requests, engaging with stakeholders and customers to focus on efficiencies and satisfying resolutions. - Managed new & existing reservations, processed amendments, refunds, payments, relocations, validated, and troubleshot issues. - Created, actioned & tracked several operational tasks within Asana. - Contributed to providing valuable feedback on new procedures & policies to lead managers in pilot tests before global implementation. - Participated in virtual training projects to up-skill onshore & offshore teams and operational personnel along with eliminating obstacles in troubleshooting techniques. Show less

Montreal, Quebec, Canada

- Assisted with customer support statement analysis to over 2,000 businesses per month with more than $20,000,000 in combined processing volume. - Acted as a point of contact on credit card payment processing information including queries, reports and communication. - Supported account management and customer retention by negotiating better processing rates and building trust. - Achieved sales incentives for meeting weekly lead targets and successfully promoted to the mid-tier… Show more - Assisted with customer support statement analysis to over 2,000 businesses per month with more than $20,000,000 in combined processing volume. - Acted as a point of contact on credit card payment processing information including queries, reports and communication. - Supported account management and customer retention by negotiating better processing rates and building trust. - Achieved sales incentives for meeting weekly lead targets and successfully promoted to the mid-tier sales team. Show less

Montreal, Quebec, Canada

- Actioned inquiries from suppliers, contractors, and gathering/disseminating information to various functional teams. - Compiled documentation to our freight forwarder for best carrier & route assignments and computing international fees for each shipment. - Tracked, coded and attained approvals for invoice processing with the Design-Make department. - Coordinated shipments for clearance with the custom agent on overseas deliveries and quotes from prospective shippers/ carriers… Show more - Actioned inquiries from suppliers, contractors, and gathering/disseminating information to various functional teams. - Compiled documentation to our freight forwarder for best carrier & route assignments and computing international fees for each shipment. - Tracked, coded and attained approvals for invoice processing with the Design-Make department. - Coordinated shipments for clearance with the custom agent on overseas deliveries and quotes from prospective shippers/ carriers. - Communicated effectively with multiple functional teams including finance, supply chain management, distribution, warehouse, IT and legal teams.- Maintained security and compliance documentation on tracking & dispatching of International shipments.- Performed administrative duties for office personnel, including filing, billing, translating foreign language documents into English, answering calls, copying, faxing, scanning documentation and preparing, receiving & dispatching daily courier packages for overseas clients. Show less

Mallow, County Cork, Ireland

- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounting data.- Prepared payment checks for distribution, authorization and timely mailing on a weekly basis.- Received, processed, sorted and distributed incoming mail and outgoing mail, faxes, messages and courier packages.- Generated, prepared and maintained reports from manual and electronic files, inventories and databases.- Updated and managed customer… Show more - Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounting data.- Prepared payment checks for distribution, authorization and timely mailing on a weekly basis.- Received, processed, sorted and distributed incoming mail and outgoing mail, faxes, messages and courier packages.- Generated, prepared and maintained reports from manual and electronic files, inventories and databases.- Updated and managed customer accounts, processed high volumes of purchase invoices for Sheehan family butchers six busy shops.- Checked and validated the correctness of expenses invoices, delivery dockets & cash payments.- Performed bank, debtors and creditors reconciliations.- Prepared & processed weekly payroll.- Engaged in internal resources to research service availability, technical requirements, pricing, products and service alternatives. Show less

Sydney, New South Wales, Australia

- Project support for finance applications across Oracle R12, Cognos BI and TM1. - Collaborated with the project managers and their teams to escalate and action service request tickets. - Managed finance support global requests with a user base more than 1000 users in Service Now. - Prepared monthly SLA reports with KPI’s (Service availability, number of total tickets, resolved, tickets by criticality, aging, monthly trends). - Ensured the internal correspondence is distributed… Show more - Project support for finance applications across Oracle R12, Cognos BI and TM1. - Collaborated with the project managers and their teams to escalate and action service request tickets. - Managed finance support global requests with a user base more than 1000 users in Service Now. - Prepared monthly SLA reports with KPI’s (Service availability, number of total tickets, resolved, tickets by criticality, aging, monthly trends). - Ensured the internal correspondence is distributed and communicated throughout the team.- Analysed performance indicators and proposed actions to ensure project success.- Accounted for all assigned projects in the accounting software, uploaded and maintained all project documentation in database.- Actively participated in continuous improvement initiatives and processes that related to the project maintenance and streamlined operational strategies.- Accountable for meeting project schedules and results as well as customer satisfaction.- Maintained strong relationships with project managers and service providers to support the project goals and vision. Show less

Sydney, New South Wales, Australia

- Provided strong customer service support to end users to a newly established finance application (Oracle R12) across global Finance teams in Australia, America, Asia and Europe. - Actioned & managed service requests on user accounts regarding new starters, access amendments, terminations and problem solving. - Identified pain points and researched potential solutions relating to process-related and potential system issues. - Implemented governance & compliance of systems to… Show more - Provided strong customer service support to end users to a newly established finance application (Oracle R12) across global Finance teams in Australia, America, Asia and Europe. - Actioned & managed service requests on user accounts regarding new starters, access amendments, terminations and problem solving. - Identified pain points and researched potential solutions relating to process-related and potential system issues. - Implemented governance & compliance of systems to ensure excellent business outcomes to constantly drive operational and administrative efficiencies.- Liaised closely with the account managers to ensure that all end users complied with system access policies & SOD (Segregation of Duty).- Maintained a strong focus on delivery, strong communication skills and a collaborative nature consistent with developing and maintain relationships across internal and external development functional teams to achieve results.- Analyzed problems and researched potential solutions relating to process-related and potential system issues and escalating these issues appropriately.- Reviewed & managed user accounts and identified system access changes requiring attention.- Responsible for providing documentation to Internal and External auditors on a range of requests.- Provided assistance on troubleshooting system access issues on behalf of users Oracle R12, Cognos BI / TM1 and host systems. Show less

Sydney, New South Wales, Australia

- The work primarily involved improving the efficiency and quality of a new Accounts Payable system recently installed. - Highlighting & solving discrepancies of each individual supplier accounts.- Successfully met daily target of reviewing and matching 300 invoices.- Assisted in reconciling the creditor’s ledger of supplier accounts being put on hold.- Identified, reviewed and implemented strategies to improve in the new Accounts system.- Maintained strong team… Show more - The work primarily involved improving the efficiency and quality of a new Accounts Payable system recently installed. - Highlighting & solving discrepancies of each individual supplier accounts.- Successfully met daily target of reviewing and matching 300 invoices.- Assisted in reconciling the creditor’s ledger of supplier accounts being put on hold.- Identified, reviewed and implemented strategies to improve in the new Accounts system.- Maintained strong team relationships among colleagues and unit managers, on a formal and informal basis, across all Echo Entertainment functions.- Liaised with key suppliers on their accuracy on conducting in proper accounting procedures.- Attended weekly meetings with the Category Manager. - Established the main Key Suppliers and identified in new opportunities to improve in the efficiencies and ensure purchasing compliance.- Provided daily support and advice to management and staff on procurement matters. Show less

Cork, County Cork, Ireland

- Completed three months regional work to attain Second Year Working Holiday Visa for Australia.- Worked as a staff member on the family agricultural enterprise.- Responsible for maintaining farm accounts dealing with the daily produce. Preparing and analyzing farm trade accounts.- Assisted in the preparation of the financial books for the Income Tax Return 2012. - Played a primary role with the day-to-day running of the family business i.e. general animal husbandry.

Melbourne, Victoria, Australia

- Performed administrative tasks associated with assigning of receipts for Vision Superannuation Fund and Local Authorities Superannuation (Pension) Fund.- Maintained accurate records and supporting data for accounting and audit purposes.- Reconciled the General Ledger to bank statements.- Maintained the debtor’s balances. - Produced and dispatched monthly statements.- Ensured that all contributions to the revenue were collected in a timely manner and in accordance with… Show more - Performed administrative tasks associated with assigning of receipts for Vision Superannuation Fund and Local Authorities Superannuation (Pension) Fund.- Maintained accurate records and supporting data for accounting and audit purposes.- Reconciled the General Ledger to bank statements.- Maintained the debtor’s balances. - Produced and dispatched monthly statements.- Ensured that all contributions to the revenue were collected in a timely manner and in accordance with Vision Super’s Trust Deed.- Assisted in the preparation of Statutory Financial Statements.- Ensured monies received was correctly allocated and applied to relevant corresponding invoices.- Ensured that all relevant documents passed onto the Administration team regarding contributions received (other than those invoiced for defined benefit members) was accompanied by appropriate documentation which identified members to whom contributions were to be credited.- Responsible for maintaining members accounts by contacting the members via phone, email and/or written correspondence. - Balanced daily totals to system and prepared bank deposits.- Conducted manual and computerized counting for voluminous cheque collections. - Processed the payments in the Accounts Receivable system and assigned the accounts with unique codes. Show less

Cork, County Cork, Ireland

- Performed bookkeeping/ accounting duties, including accounts payable and receivable, reconciliations, payroll returns and tax returns.- Assisted in the preparation of management accounts for over twenty companies of one of Ireland’s largest grocery and food distributor (Musgrave Group) on a monthly and quarterly basis and prepared end of the year accounts for Sole Traders.- Reconciling Inter-company accounts on a monthly basis and liaising with the parent company regarding… Show more - Performed bookkeeping/ accounting duties, including accounts payable and receivable, reconciliations, payroll returns and tax returns.- Assisted in the preparation of management accounts for over twenty companies of one of Ireland’s largest grocery and food distributor (Musgrave Group) on a monthly and quarterly basis and prepared end of the year accounts for Sole Traders.- Reconciling Inter-company accounts on a monthly basis and liaising with the parent company regarding Inter-company charges.- Directed workflow, supervised and trained new hires to ensure proper accounting entries and to show compliance with company’s procedures.- Matched hard copy accounting documents to automated system transmittal's; identified and corrected erroneous transactions. - Responsible for communicating and problem-solving inquiries on the phone and through emails to clients with regards discrepancies in the clients accounting software; backup of year end routines and reconciling bank accounts.- Compiled, completed and assisted with collation of information required for corporation tax returns, Income tax returns, bi-monthly vat returns and PAYE.- Assisted the Financial Controller and Financial Accountant in the preparation of the interim and year end statutory financial statements and P & L reports in line with EU Accounting Regulation, IFRS Standards.- Responsible for entering vast supplies of Invoices on tight deadlines and reconciling and maintaining creditors aged listing exceeding no more than 90 days.- Provided timely feedback to financial manager in relation to ongoing job performance with a view to avoiding any surprises.- Reviewing and assessing any duplication in the creditors/ debtors Ledger and verifying their monthly statements back to their Ledger accounts.- Assisted with the front desk on busier times dealing with client queries. Show less