Dymphna Smyth Email & Phone Number

Montreal, Quebec, Canada

- Analyzing and reviewing claims file portfolios across 34 locations within North America, Europe & Asia.- Ensuring policy and procedures are being enforced regarding approval levels and corresponding reason codes.- Identifying procedural non-compliance on claim approvals and escalating process gaps to management.- Actively involved in Claim process.

Montreal, Quebec, Canada

- Reviewed & audited over 160 user interfaces per month for performance, functionality, and adherence to policies & procedures. - Identified, documented, and reported bugs and other issues within the company's proprietary software applications. - Provided management with in-depth holistic view of agent quality and opportunities to improve the guest journey.

Montreal, Quebec, Canada

- Provided a 5-star customer service and sales experience to a fast-growing boutique rental in over 40 cities and 11 countries, which included over 6,000 listings, and equating to over a million guests worldwide. - Worked in a fast pace environment, actioning multiple internal/ external service requests, engaging with stakeholders and customers to focus on.

Montreal, Quebec, Canada

- Assisted with customer support statement analysis to over 2,000 businesses per month with more than $20,000,000 in combined processing volume. - Acted as a point of contact on credit card payment processing information including queries, reports and communication. - Supported account management and customer retention by negotiating better processing.

Montreal, Quebec, Canada

- Actioned inquiries from suppliers, contractors, and gathering/disseminating information to various functional teams. - Compiled documentation to our freight forwarder for best carrier & route assignments and computing international fees for each shipment. - Tracked, coded and attained approvals for invoice processing with the Design-Make department..

Mallow, County Cork, Ireland

- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounting data.- Prepared payment checks for distribution, authorization and timely mailing on a weekly basis.- Received, processed, sorted and distributed incoming mail and outgoing mail, faxes, messages and courier packages.- Generated.

Sydney, New South Wales, Australia

- Project support for finance applications across Oracle R12, Cognos BI and TM1. - Collaborated with the project managers and their teams to escalate and action service request tickets. - Managed finance support global requests with a user base more than 1000 users in Service Now. - Prepared monthly SLA reports with KPI’s (Service availability, number of.

Sydney, New South Wales, Australia

- Provided strong customer service support to end users to a newly established finance application (Oracle R12) across global Finance teams in Australia, America, Asia and Europe. - Actioned & managed service requests on user accounts regarding new starters, access amendments, terminations and problem solving. - Identified pain points and researched.

Sydney, New South Wales, Australia

- The work primarily involved improving the efficiency and quality of a new Accounts Payable system recently installed. - Highlighting & solving discrepancies of each individual supplier accounts.- Successfully met daily target of reviewing and matching 300 invoices.- Assisted in reconciling the creditor’s ledger of supplier accounts being put on hold..

Cork, County Cork, Ireland

- Completed three months regional work to attain Second Year Working Holiday Visa for Australia.- Worked as a staff member on the family agricultural enterprise.- Responsible for maintaining farm accounts dealing with the daily produce. Preparing and analyzing farm trade accounts.- Assisted in the preparation of the financial books for the Income Tax.

Melbourne, Victoria, Australia

- Performed administrative tasks associated with assigning of receipts for Vision Superannuation Fund and Local Authorities Superannuation (Pension) Fund.- Maintained accurate records and supporting data for accounting and audit purposes.- Reconciled the General Ledger to bank statements.- Maintained the debtor’s balances. - Produced and dispatched monthly.

Cork, County Cork, Ireland

- Performed bookkeeping/ accounting duties, including accounts payable and receivable, reconciliations, payroll returns and tax returns.- Assisted in the preparation of management accounts for over twenty companies of one of Ireland’s largest grocery and food distributor (Musgrave Group) on a monthly and quarterly basis and prepared end of the year.