Customer Service Specialist Cum Clinic Coordinator
Current
Oct 2022 - Present
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Samuel Mok Email & Phone Number
Singapore PR.A dedicated and passionate person with the capabilities and skills to contribute and as well as pursue a career in a company that offers opportunities for professional and personal growth development.
at
SL Aesthetic Group
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Singapore PR.A dedicated and passionate person with the capabilities and skills to contribute and as well as pursue a career in a company that offers opportunities for professional and personal growth development.
Location
Singapore
Who is Samuel Mok? Overview
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Samuel Mok is listed as Singapore PR.A dedicated and passionate person with the capabilities and skills to contribute and as well as pursue a career in a company that offers opportunities for professional and personal growth development. at SL Aesthetic Group, based in Singapore. AeroLeads shows a matched LinkedIn profile for Samuel Mok.
Samuel Mok previously worked as Customer Service Specialist cum Clinic Coordinator at Sl Aesthetic Group and Income Auditor at Courtyard By Marriott. Samuel Mok holds Bachelor'S In International Hospitality Management, Hospitality Administration/Management, 2Nd Class Lower Honours from Taylor'S University.
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SL Aesthetic Group
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About Samuel Mok
Samuel Mok is a Singapore PR.A dedicated and passionate person with the capabilities and skills to contribute and as well as pursue a career in a company that offers opportunities for professional and personal growth development. at SL Aesthetic Group.
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Samuel Mok's current company
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4 roles
Samuel Mok work experience
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Income Auditor
• Daily Revenue Report to be updated daily.• Ensuring all revenues of the hotel are captured correctly and in respective department.• Responsible for the review for Front Office and Food & Beverage Department revenue breakdown and adjustment made.• Ensuring all cost transfer form are submitted on time before month end closing.• Monthly inventory count.• Ensuring all system such as FIAT, Freedom PortalPay & Project Tree are functioning well with all recorded valid transaction.
Apr 2021 - Sep 2022
Service Supervisor
• Responsible for the business and financial success of the outlet operations by applying knowledge in F&B costing and cost control, including staff and food cost• Organization of stocks and equipment, ordering of supplies and oversee the outlet maintenance, cleanliness, and security• Responsible for planning and working within budget, maximizing profits and achieving sales targets • Responsible for people management including motivation, training and development, and roster planning.• Ensuring that safety and hygiene standards are strictly adhered to at all times and to be in compliance in accordance to regulations.• Providing leadership in cultivating, guiding and coaching staff like juniors and interns in providing excellent service experience to all guests consistently.• Managing all guests queries and feedbacks in a professional and timely manner.• Ensuring that standard operating procedures, processes and policies are strictly adhered to.• Preparing monthly management reports in relation to outlet performance.Key Achievements: • Successfully achieved monthly target of $..... set by the company • Being shortlisted as Employee of the Quarter in year 2017 and 2018
Jun 2016 - Mar 2021
Senior Guest Service Officer
Studio M Hotel (Millenium & Copthorne Group)
• Handling reports and emails to follow up on complains or incidents (for eg: Lost & Found item, enquiries).• Handling special request (for eg: Birthday, Anniversary, Special occasion).• Attend and making sure guest’s needs and expectations are met.• Monthly end inventory/Sales report. • M&C Loyalty Programme.• Check in /Check out procedure.• Handling VIP guest upon arrival and VIP reports.• Assisting managers to follow up on matters if they are absent.• Ensuring hotel is running in the best condition.
Aug 2014 - May 2016
2 education records
Samuel Mok education
Bachelor'S In International Hospitality Management, Hospitality Administration/Management, 2Nd Class Lower Honours
Diploma Of Education, Hospitality Administration/Management
FAQ
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What company does Samuel Mok work for?
Samuel Mok works for SL Aesthetic Group.
What is Samuel Mok's role at SL Aesthetic Group?
Samuel Mok is listed as Singapore PR.A dedicated and passionate person with the capabilities and skills to contribute and as well as pursue a career in a company that offers opportunities for professional and personal growth development. at SL Aesthetic Group.
Where is Samuel Mok based?
Samuel Mok is based in Singapore while working with SL Aesthetic Group.
What companies has Samuel Mok worked for?
Samuel Mok has worked for Sl Aesthetic Group, Courtyard By Marriott, Psgourmet Pte Ltd, and Studio M Hotel (Millenium & Copthorne Group).
How can I contact Samuel Mok?
You can use AeroLeads to view verified contact signals for Samuel Mok at SL Aesthetic Group, including work email, phone, and LinkedIn data when available.
What schools did Samuel Mok attend?
Samuel Mok holds Bachelor'S In International Hospitality Management, Hospitality Administration/Management, 2Nd Class Lower Honours from Taylor'S University.
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