• Daily Revenue Report to be updated daily.• Ensuring all revenues of the hotel are captured correctly and in respective department.• Responsible for the review for Front Office and Food & Beverage Department revenue breakdown and adjustment made.• Ensuring all cost transfer form are submitted on time before month end closing.• Monthly inventory count.• Ensuring all system such as FIAT, Freedom PortalPay & Project Tree are functioning well with all recorded valid transaction.

• Responsible for the business and financial success of the outlet operations by applying knowledge in F&B costing and cost control, including staff and food cost• Organization of stocks and equipment, ordering of supplies and oversee the outlet maintenance, cleanliness, and security• Responsible for planning and working within budget, maximizing profits and achieving sales targets • Responsible for people management including motivation, training and development, and roster planning.• Ensuring that safety and hygiene standards are strictly adhered to at all times and to be in compliance in accordance to regulations.• Providing leadership in cultivating, guiding and coaching staff like juniors and interns in providing excellent service experience to all guests consistently.• Managing all guests queries and feedbacks in a professional and timely manner.• Ensuring that standard operating procedures, processes and policies are strictly adhered to.• Preparing monthly management reports in relation to outlet performance.Key Achievements: • Successfully achieved monthly target of $..... set by the company • Being shortlisted as Employee of the Quarter in year 2017 and 2018

• Handling reports and emails to follow up on complains or incidents (for eg: Lost & Found item, enquiries).• Handling special request (for eg: Birthday, Anniversary, Special occasion).• Attend and making sure guest’s needs and expectations are met.• Monthly end inventory/Sales report. • M&C Loyalty Programme.• Check in /Check out procedure.• Handling VIP guest upon arrival and VIP reports.• Assisting managers to follow up on matters if they are absent.• Ensuring hotel is running in the best condition.