Sn Pathak

Sn Pathak Email and Phone Number

Service Delivery and Program Director @ Delhi, India
Delhi, India
Sn Pathak's Location
Delhi, India, India
Sn Pathak's Contact Details

Sn Pathak personal email

About Sn Pathak

24 years in Cloud & On-Premise IT Service Delivery Management (DB & App (ERP), IT Infra, Security and Service Desk…), Data Center, IT Operations, Remote Infra Management (Onsite & Offsite), Program/Project Management, SW Development (SDLC), Enterprise Architect (Cloud & On-Premise), Managed Services (L1, L2, L3, L4), Transition, Transformation, Implementations, Consulting, Service Management, Change Management, Release Management, Risk Management, IT Governance & Compliance, Stakeholder Management, Pre & Post-sales Support, Product/Solution Development, Corporate IT initiatives, IT Budget and P&L Management. Worked in Domains / industries i.e. BFSI, Manufacturing, Travel, Supply Chain, FMCG, Retail, Logistics, Healthcare & Pharma, Ecommerce, Airlines reservation, Telecom and Power & Energy across diversified geographies.IT Service Delivery/Operations Leadership (Clouds & Traditional) – IT Infrastructure, Database, Middleware, Application, Unix, Windows, Storage and backup, Servers, Service Desk, Tools, Network, Security, Messaging and Application Management(ERP/CRM/SCM) support 24x 27 worldwide in multiple accounts with multiple teams for smooth delivery and operations to ensure the commitment of operational excellence.Headed IT Service Delivery/Operation team of 100-300 people for remote and onsite Infrastructure, Database, Middleware & Application Support and interfaced with Director/VP/CTO/CIO/CEO level Management.Exposure/Learning in Big Data, Analytics, IT Security, DevOps, IOT, Artificial Intelligence & Machine Learning, Digital Transformation and Industry4.0 and Six SigmaTech Environment :Cloud Technologies (IaaS, PaaS and SaaS): Oracle, Azure, AWSDatabases (RDBMS)/DWH/ETL: ORACLE18c/12c, OEM 13C/12C, Data guard, RAC, RMAN, ASM, Replication, MySQL, SQL ServerERP/CRM/SCM: Oracle Apps 11i/R12, Oracle Fusion, Flexcube/Finacle, SAP R/3/ERP (PP,MM,SD,FI,CO,SCM,HR and QM), MS DynamicsMiddleware: WebLogic, WebShpere, IIS, JBoss and ApacheSW Development ENV: Oracle, Java/J2EE, VB, .Net Microsoft IDEOS : Oracle Solaris, Oracle Linux, RHEL, HP-Unix, AIX , WindowsServers: ODA, Exadata, Super Cluster, IBM, DELL and HPStorage: SAN and NASNetworking: LAN, WAN, routers, switches, MPLS, Modems, firewall, IPS, DCNMSecurity: Database, OS and Application Level

Sn Pathak's Current Company Details
Confidential, USA

Confidential, Usa

Service Delivery and Program Director
Delhi, India
Sn Pathak Work Experience Details
  • Confidential, Usa
    Service Delivery And Program Director
    Confidential, Usa
    Delhi, India
  • Confidential, Usa
    Service Delivery/Program Director
    Confidential, Usa Apr 2024 - Present
    Heading and managing a Global IT Service Delivery and Operations of a large team of 220 for IT Towers (Data center, Infra, Application, Enterprise DBA, Network, EUS, Service Desk, Security & compliance and Change Management). SLA, CSAT, DSAT, Escalations management of few teams, Tech people management and P&L Management.• Initiated resource utilization Max to max.• Initiated Vulnerabilities clean-up for Servers & work stations.• Engaged team to work on backlog reduction and to create new SOPs.• Supported in creating BCP and DR document.• Created Service-Project Management Plan (S-PMP) for Security and Compliance & Security Tower.• Pushed DR solution discussion further.Taken 4 new Initiatives for all Towers1- CSI (Continuous Service Improvement Plan).2- Value add.3- Process maturity.4- Best practices for Delivery & Operations.
  • State It Center
    Tech Program Manager/Project Manager
    State It Center Sep 2020 - Present
    • Product Development using full SDLC in Waterfall, Agile-Scrum and Hybrid Framework. MLALADS App was Developed and Launched by Hon’ble CM of MP. • ERP-E-Gov Product (WMS) developed and implemented for Depts.- DHS, RRDA, NVDA, MPJNM, RES, UDC, WQC, WIM and Mob App (Android and iOS).• CCTNS-MP Police Project end2end Take over IT strategy/execution from HCL for Tracks/Tower (Infra, DC, App, Helpdesk & Field Support) with Zero Issues.• Corporate Initiatives related to Management Hierarchy to streamline Org, Build & Mentor Team, P&L Management and Interaction with MD/CEO/Dir/HOD.Environment: SW Development /Database/App/Operations/ Infrastructure
  • Cloudsinfra Technology: A Startup
    It Head (Cto)/Sr. Service Delivery Manager
    Cloudsinfra Technology: A Startup Sep 2016 - Aug 2020
    New Delhi Area, India
    • Headed complete IT division of all business verticals and function Dept (IT Infra, DC, SW, PKI, PMO, QA, HR, Admin and Finance) of Turn over Appx. Rs 130 cr.• Spearheaded a team of Approx. 300 resources (Internal & External) and STREAMLINED Operations and many projects.• Interacted with Directors, CTO, CIO, CEO and MD, IT Strategy, Planning, Execution, Governance, Business Requirement mapping to IT Solutions• Provided Infra & App Solutions for Oracle Cloud (IaaS, PaaS and SaaS), Microsoft Azure (IaaS, PaaS, and SaaS) and AWS ( IaaS and PaaS)• IT Program/Project Management. Executed/Managed 4 projects (Oracle ERP Migration) from initiation to Closure.Client: nCode Solutions (AJL, VMC, GUVNL, Health & Family Welfare, MSTD and other Govt accounts), Infogain (NetApp)Environment: Infrastructure /Database/App/Operations
  • Oracle Corporation
    Sr. Service Delivery Manager(Sr. Principal Consultant)
    Oracle Corporation Jan 2015 - Aug 2016
    Program/Project management, Pre-Sales, Transition, Transformation, Migration and Team, Tech and Customer Management. Project/Client: HDFC/ICICI/ Central Bank of OMAN:• DB/Weblogic Reviews, Recommendations, Implementations, Customer Interaction/relationship and managed a team of Proactive & Reactive Support and Interface between Customer & Oracle ACS Team. • Monthly progress presentation to Customer. Played a prudence role for accounts renewal for additional Services working with Sales & Technical Team.• Databases, EBS R12 and Applications migration from HP Infrastructure to Oracle Super Cluster Infrastructure to Primary and DR Data Center.• Workshops, Explored, Learned and Worked on Oracle Fusion, Oracle Clouds (DBCS), Azure (SQL Server) and AWS (App Migration and Implementations).Environment: Infrastructure /Database/App/Operations
  • Fcs-Axalta Coating Systems
    Global Db Infrastructure And Application Leader
    Fcs-Axalta Coating Systems Feb 2014 - Jan 2015
    • Transition, Transformation, Migration of Oracle/SQL Server/DB2 Databases, Oracle Apps 11i, SAP R3 and in-house Applications to New Data Center. • Build a team, provided and Managed DBA support for Oracle, SQL Server, My SQL and DB2 and Application Go live and operations/Delivery 24*7 Support.Environment: Infrastructure /Database/App/Operations
  • Hp India Sales Pvt Ltd, Hcl Technology Ltd.
    Datacenter Manager/Infrastructure Sr. Service Delivery Manager
    Hp India Sales Pvt Ltd, Hcl Technology Ltd. Feb 2008 - Nov 2013
    • Spearheaded IT Service Delivery/Operations (Infra, DB & App, Unix,Window, storage…) of a large team (150+).• Tech domains were UNIX, Wintel, Database and Storage & Backup, AD, Citrix, Messaging, Middleware, Security, Networking & Applications (Banking, Manufacturing, Hospital, and Telecom) for multiple clients.• Involved in incident, problem, change, capacity, demand & request management, escalation management, customer relationship, SLA/OLA/CSAT, process and P&L management. Took care of Server Commissioning& De-commissioning, Servers & Application Deployment, 24x7 Support andProgram/Project Planning • Attended Cloud AWS workshops and Trainings. • Due Diligence, SOW validation, Proposed Solution, SLA and Service Model,Resource estimation/evaluation, Transition planning and Go Live• Data Center Build/Move/Transformation/Consolidation/Management• Process definition, RCA Drill down, Project assessment, Mentoring resources, DBA Interviews• End to End Service Delivery Management ( Reviews and Reporting to Management)• As Enterprise Architect : Proposed Enterprise Solutions• Provided support Level (L1, L2, L3 and L4) for Database, UNIX, Windows and Application• Oracle Apps 11i/ SAP ERP Implementation, Upgrade, Migration and Apps 11iDBA Support, SAP Operational and DBA Support.Environment: Infrastructure /Database/App/Operations
    View
  • Perot Systems Corp/Tricore
    Project Leader/Sr. Oracle Dba & Apps Dba (Infrastructure, Db & App And Operation)
    Perot Systems Corp/Tricore Aug 2005 - Aug 2008
    • Infrastructure, data centre build, migration, move, consolidation, upgrade and post tech support • Incident, problem, request and change management• Support Level (L1, L2, L3 and L4) for Database, UNIX and Windows (Installation, Configuration, Administration, Performance Tuning, Backup & Recovery, Upgrade & Patching, Migrations DR Solutions and Networking)• Oracle Apps 11i/ SAP R/3 Implementation, Oracle DBA, ORACLE APPS DBA(11i), SAP R/3 Operational and DBA Support.• IT Project Management (Initiation, Planning, Execution, Monitoring & Control and closure)Environment: Infrastructure /Database/App/Operations
  • It&T
    Developer/ Oracle Dba/Tech Lead
    It&T Feb 1996 - Jul 2005
    • S/W Development (SDLC-Design, Develop and Deploy), App Architect and Re-engineering, Data Center Support (Primary and Secondary Data Center)• D2K, Oracle DBA, Oracle Apps 11i Implementation, Upgrade, Migration and Apps 11i DBA Support.Environment: App Development/ Database/ Infrastructure/Operation

Sn Pathak Skills

Itil Pre Sales It Service Management Service Delivery Data Center Vendor Management Solution Architecture Infrastructure It Strategy Unix Oracle Team Management Management Requirements Analysis

Sn Pathak Education Details

Frequently Asked Questions about Sn Pathak

What company does Sn Pathak work for?

Sn Pathak works for Confidential, Usa

What is Sn Pathak's role at the current company?

Sn Pathak's current role is Service Delivery and Program Director.

What is Sn Pathak's email address?

Sn Pathak's email address is sn****@****hoo.com

What schools did Sn Pathak attend?

Sn Pathak attended Harcourt Butler Technological Institute, Indian Institute Of Management, Calcutta.

What skills is Sn Pathak known for?

Sn Pathak has skills like Itil, Pre Sales, It Service Management, Service Delivery, Data Center, Vendor Management, Solution Architecture, Infrastructure, It Strategy, Unix, Oracle, Team Management.

Not the Sn Pathak you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.