Sn Pathak Email & Phone Number

Delhi, India

Heading and managing a Global IT Service Delivery and Operations of a large team of 220 for IT Towers (Data center, Infra, Application, Enterprise DBA, Network, EUS, Service Desk, Security & compliance and Change Management). SLA, CSAT, DSAT, Escalations management of few teams, Tech people management and P&L Management.• Initiated resource utilization Max to max.• Initiated Vulnerabilities clean-up for Servers & work stations.• Engaged team to work on backlog reduction and to create new SOPs.• Supported in creating BCP and DR document.• Created Service-Project Management Plan (S-PMP) for Security and Compliance & Security Tower.• Pushed DR solution discussion further.Taken 4 new Initiatives for all Towers1- CSI (Continuous Service Improvement Plan).2- Value add.3- Process maturity.4- Best practices for Delivery & Operations.

• Product Development using full SDLC in Waterfall, Agile-Scrum and Hybrid Framework. MLALADS App was Developed and Launched by Hon’ble CM of MP. • ERP-E-Gov Product (WMS) developed and implemented for Depts.- DHS, RRDA, NVDA, MPJNM, RES, UDC, WQC, WIM and Mob App (Android and iOS).• CCTNS-MP Police Project end2end Take over IT strategy/execution from HCL for Tracks/Tower (Infra, DC, App, Helpdesk & Field Support) with Zero Issues.• Corporate Initiatives related to Management Hierarchy to streamline Org, Build & Mentor Team, P&L Management and Interaction with MD/CEO/Dir/HOD.Environment: SW Development /Database/App/Operations/ Infrastructure

New Delhi Area, India

• Headed complete IT division of all business verticals and function Dept (IT Infra, DC, SW, PKI, PMO, QA, HR, Admin and Finance) of Turn over Appx. Rs 130 cr.• Spearheaded a team of Approx. 300 resources (Internal & External) and STREAMLINED Operations and many projects.• Interacted with Directors, CTO, CIO, CEO and MD, IT Strategy, Planning, Execution, Governance, Business Requirement mapping to IT Solutions• Provided Infra & App Solutions for Oracle Cloud (IaaS, PaaS and SaaS), Microsoft Azure (IaaS, PaaS, and SaaS) and AWS ( IaaS and PaaS)• IT Program/Project Management. Executed/Managed 4 projects (Oracle ERP Migration) from initiation to Closure.Client: nCode Solutions (AJL, VMC, GUVNL, Health & Family Welfare, MSTD and other Govt accounts), Infogain (NetApp)Environment: Infrastructure /Database/App/Operations

Program/Project management, Pre-Sales, Transition, Transformation, Migration and Team, Tech and Customer Management. Project/Client: HDFC/ICICI/ Central Bank of OMAN:• DB/Weblogic Reviews, Recommendations, Implementations, Customer Interaction/relationship and managed a team of Proactive & Reactive Support and Interface between Customer & Oracle ACS Team. • Monthly progress presentation to Customer. Played a prudence role for accounts renewal for additional Services working with Sales & Technical Team.• Databases, EBS R12 and Applications migration from HP Infrastructure to Oracle Super Cluster Infrastructure to Primary and DR Data Center.• Workshops, Explored, Learned and Worked on Oracle Fusion, Oracle Clouds (DBCS), Azure (SQL Server) and AWS (App Migration and Implementations).Environment: Infrastructure /Database/App/Operations

• Transition, Transformation, Migration of Oracle/SQL Server/DB2 Databases, Oracle Apps 11i, SAP R3 and in-house Applications to New Data Center. • Build a team, provided and Managed DBA support for Oracle, SQL Server, My SQL and DB2 and Application Go live and operations/Delivery 24*7 Support.Environment: Infrastructure /Database/App/Operations

• Spearheaded IT Service Delivery/Operations (Infra, DB & App, Unix,Window, storage…) of a large team (150+).• Tech domains were UNIX, Wintel, Database and Storage & Backup, AD, Citrix, Messaging, Middleware, Security, Networking & Applications (Banking, Manufacturing, Hospital, and Telecom) for multiple clients.• Involved in incident, problem, change, capacity, demand & request management, escalation management, customer relationship, SLA/OLA/CSAT, process and P&L management. Took care of Server Commissioning& De-commissioning, Servers & Application Deployment, 24x7 Support andProgram/Project Planning • Attended Cloud AWS workshops and Trainings. • Due Diligence, SOW validation, Proposed Solution, SLA and Service Model,Resource estimation/evaluation, Transition planning and Go Live• Data Center Build/Move/Transformation/Consolidation/Management• Process definition, RCA Drill down, Project assessment, Mentoring resources, DBA Interviews• End to End Service Delivery Management ( Reviews and Reporting to Management)• As Enterprise Architect : Proposed Enterprise Solutions• Provided support Level (L1, L2, L3 and L4) for Database, UNIX, Windows and Application• Oracle Apps 11i/ SAP ERP Implementation, Upgrade, Migration and Apps 11iDBA Support, SAP Operational and DBA Support.Environment: Infrastructure /Database/App/Operations

• Infrastructure, data centre build, migration, move, consolidation, upgrade and post tech support • Incident, problem, request and change management• Support Level (L1, L2, L3 and L4) for Database, UNIX and Windows (Installation, Configuration, Administration, Performance Tuning, Backup & Recovery, Upgrade & Patching, Migrations DR Solutions and Networking)• Oracle Apps 11i/ SAP R/3 Implementation, Oracle DBA, ORACLE APPS DBA(11i), SAP R/3 Operational and DBA Support.• IT Project Management (Initiation, Planning, Execution, Monitoring & Control and closure)Environment: Infrastructure /Database/App/Operations

• S/W Development (SDLC-Design, Develop and Deploy), App Architect and Re-engineering, Data Center Support (Primary and Secondary Data Center)• D2K, Oracle DBA, Oracle Apps 11i Implementation, Upgrade, Migration and Apps 11i DBA Support.Environment: App Development/ Database/ Infrastructure/Operation

Master Of Computer Applications - Mca

Education record