- Responsible for cultivating client relationships, enhancing business retention, and driving overall profitability.- Ensure the implementation and fulfillment of contractual obligations between Indigo and clients.- Take charge of projects, programs, and emerging initiatives within the operations.- Overseeing the month-end procedures, including invoicing for all locations as necessary.- Oversee and validate monthly revenue deposits from operational sites.- Prepare financial and operational reports as needed; contribute to budget planning, stock auditing, purchasing, and expense approvals.- Lead, organize, schedule, train, and guide team activities.- Collaborate with the Human Resources department on recruitment, terminations, and disciplinary actions as needed.- Overseeing Parking Enforcement team in Lower Mainland and Vancouver Island.

Founder and President

• Assisted in supervising product ordering to maintain store inventory levels and meet sales goals.• Implemented state and federal regulations to ensure workplace compliance and safety standards.• Conducted employee training, enforced company policies, and managed disciplinary actions.• Analyzed financial statements to identify areas for improvement and set performance objectives.

• Directed parking operations at Capilano University, overseeing permits, appeals, enforcement, and field operations.• Recommended revisions to university-wide parking procedures and regulations, incorporating state codes.• Managed budget planning for parking lot repair, construction, and maintenance at Park Indigo Canada.• Conducted utilization studies to optimize parking space efficiency.

• Supervised a team of 7 employees, managed HR functions, and ensured high performance standards at UL Liquor Store in Surrey, BC.• Coordinated sales & cash staff, prepared reports on sales volumes, and maintained inventory count to exceed sales targets.• Answered customer queries, resolved complaints, and implemented promotional activities for market development.