Samuel Nava Email and Phone Number
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With over a decade in the IT and facilities management field, my core competencies lie in spearheading complex projects, fostering skill development, and driving manufacturing process improvements within Alliant International University. My mission is to integrate cutting-edge IT solutions that resonate with our institution's culture of innovation, ensuring that our systems meet and exceed the demands of a dynamic academic environment. Embracing a collaborative ethos, I am committed to enhancing our service delivery through strategic planning and stakeholder engagement.Recently, I have been instrumental in managing the operational facets of a 40,000 square foot campus, serving 200 users with a focus on optimizing technological implementations. My role involves scoping projects, developing budgets, and executing plans with precision. This has been coupled with leading a dedicated team of five, advancing our ticketing system, and significantly reducing SLA times—a testament to my commitment to excellence and a proactive approach to user satisfaction.
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It And Facilities ManagerAlliant International UniversityFresno, Ca, Us
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It/Facilities ManagerAlliant International University Jul 2012 - Present● Reporting directly to the IT Director & Facilities Director, managed daily operations and special projects for IT and facilities of a 40k sqft, 200-user campus. Details include:○ Scoping, developing budgets, and managing timelines and contracts for tech implementations and equipment replacement.○ Overseeing IT ticketing and customer support, ensuring timely resolution○ Collaborating with executive leadership to prioritize service enhancements, identify obstacles, and mitigate potential risks.○ Advising faculty, staff, and partners on technological initiatives, fostering seamless communication and feedback across campus and groups○ Leading a team of five with an emphasis on continuous improvement, development, and growth ● Incorporates updated regulatory guidance and standards, including HIPAA and FERPA, into operations practices for the on-campus psychology clinic. ● Helped rehabilitate decade-old facilities by managing a $1.3m infrastructure upgrade and campus-wide security and access control project. -
End User Services EngineerMckesson Provider Technologies Nov 2011 - Jul 2012Fresno, California Area● Quickly promoted after a few months of supporting California and Oregon to support over 400 dispersed users from Arizona to Washington● In addition to managing daily ticket flow and assigned projects, optimized internal systems with significant impacts on user satisfaction, such as:○ Developing guidance and documentation to streamline self-help and minimize tech support time while easily resolving user needs.○ Surging client satisfaction by cutting SLA by over 300%, from an average of 7 days to under 36 hours. -
System Analyst/It Site SupervisorVf Corporation Oct 2010 - Oct 2011Visalia, California Area● Coordinated IT and managed an 11-month, $30m expansion for a 900,000 sqft global distribution center, delivering on time and under budget.● Provided comprehensive end-to-end support for all IT operations, including user support, onboarding and closeout, and managing the full ecosystem.● Troubleshooting hardware, software, and networking issues with ease● Identified, vetted, and managed contractors for daily repairs, facility construction, and capital equipment purchases. -
Pc Support SupervisorPelco Sep 2006 - Feb 2011● Built and honed key leadership skills by building a response, high-performing team of seven desktop support techs, cutting turnover by 35%.● Introduced data-driven career advancement pathways using KPIs and consistent feedback, increasing staff promotions by 20%
Samuel Nava Skills
Frequently Asked Questions about Samuel Nava
What company does Samuel Nava work for?
Samuel Nava works for Alliant International University
What is Samuel Nava's role at the current company?
Samuel Nava's current role is IT and Facilities Manager.
What is Samuel Nava's email address?
Samuel Nava's email address is sn****@****ail.com
What skills is Samuel Nava known for?
Samuel Nava has skills like System Administration, Troubleshooting, Software Documentation, Active Directory, Security, Project Management, Vendor Management, Servers, Databases, Visio, Computer Hardware, Process Improvement.
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Samuel Nava
Electrical Specialist At Va Electrical Contractors LlcSan Antonio, Texas Metropolitan Area1vaelectric.net -
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