Nayana S Email and Phone Number
As an accomplished HR Business Partner at Future Generali India Insurance, I bring over a year of robust experience in human resources, specializing in strategic HRBP functions, Diversity, Equity, and Inclusion (DEI) training, and employee sensitization programs. My career is driven by a passion for fostering inclusive workplace cultures and aligning HR strategies with organizational goals.ð¹ Core Competencies:ð¹Strategic HR Partnership: Expertise in collaborating with leadership to drive organizational growth through innovative HR strategies.ð¹Diversity, Equity & Inclusion: Proven track record in designing and implementing DEI initiatives that promote a cohesive and respectful work environment.ð¹Employee Engagement: Adept at developing programs that enhance employee satisfaction, retention, and productivity.ð¹Performance Management: Skilled in creating performance frameworks that align with business objectives and promote continuous improvement.ð¹ Technical Skills:HRIS Proficiency: Extensive experience with leading HR Information Systems (HRIS) for efficient HR operations and data management.ð¹Training & Development: Proficient in crafting and delivering training modules that upskill employees and support career progression.ð¹Data-Driven Decision Making: Utilization of HR analytics to inform strategic decisions and measure the impact of HR initiatives.ð¹ Key Achievements:ð¹Successfully led the implementation of a company-wide DEI training program, resulting in a significant increase in employee awareness and engagement.ð¹Streamlined the performance management process, improving feedback cycles and enhancing employee development outcomes.ð¹Played a pivotal role in a major organizational restructure, ensuring smooth transitions and maintaining high employee morale.
Future Generali India Insurance Company Limited
View- Website:
- generalicentralinsurance.com
- Employees:
- 4924
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Human Resources Business PartnerFuture Generali India Insurance Company LimitedPune, Mh, In -
Human Resources Business PartnerFuture Generali India Insurance Company Limited Feb 2024 - PresentPune, Maharashtra, India -
Sr Associate- Customer SupportMovin Express Mar 2023 - Nov 2023Indiaâ¢During my tenure at Movin, I extensively utilized Salesforce Inc. software and the LogiNext tool to efficiently manage and track shipments. â¢Addressing client concerns, ensuring timely resolutions, and coordinating with various departments to â¢Tool Utilization: Employed Salesforce Inc. software for customer relationship management.Used LogiNext to monitor and track shipment statuses, ensuring accurate and timely delivery information.â¢Client Support and Ticket Management:Responded to client emails, resolving inquiries and issues promptly.Created tickets for client queries, complaints, and appreciations received via calls, categorizing them according to the scenario. Ensured all tickets were closed within 24 hours, providing satisfactory resolutions to clients.â¢Inter-Departmental Coordination:Forwarded tickets to the operations team when actions were pending from their end.Collaborated with the Finance team, Zonal Operations, and Security Operations to address and resolve â¢Cross-functional issues efficiently. -
Hr-People Program AssociateAccenture In India Jun 2022 - Mar 2023Pune, Maharashtra, IndiaAs an HR-People Program Associate, I have specialized in Diversity and Inclusion (D&I) with a focus on Disability & Inclusion at ATCI market. Being an integral part of the ATCI-D&I core team, which consists of five dedicated members, I have actively contributed to fostering an inclusive environment that supports employees with disabilities.â¢Onboarding Support:Engaged with new joiners monthly to ensure a smooth transition and positive initial experience within the organization.â¢Assigned Buddies to new joiners to provide guidance and support during their onboarding process.â¢Disability & Inclusion Communication:â¢Managed the I&D email account specifically dedicated to addressing challenges faced by Persons with Disabilities (PWD), ensuring timely and effective resolution of their concerns.â¢Encouraged new joiners to voluntarily disclose their disabilities to better tailor support and accommodations.â¢Meeting Participation:Regularly attended core team meetings, Market Council meetings, and Fiscal Year (FY) market planning sessions to stay aligned with organizational D&I strategies and agendas.â¢Community Engagement:Volunteered as an Ally to the PRIDE community, advocating for LGBTQ+ inclusion and support within the workplace.â¢Broader Inclusion Initiatives:Actively contributed to Accenture's broader Inclusion & Diversity initiatives, which encompass Gender, PRIDE, and Women's inclusion efforts.â¢My role has allowed me to be at the forefront of promoting a diverse and inclusive culture at Accenture, ensuring that all employees, regardless of their backgrounds or abilities, feel valued and supported. -
Customer Delight Sr. ChampRebel Foods (Formerly Faasos) Sep 2020 - Feb 2023Indiaâ¢Rebel Foods, formerly known as Fassos, is a globally expanding fast food chain with over 15 food brands and more than 2000 kitchens in India, the UAE, and other regions.â¢Customer Solutions: Provide solutions to customer queries over the phone, ensuring prompt and effective resolution to enhance customer satisfaction.â¢Complaint Resolution: Resolve complaints related to food quality, incorrect or missing items, packaging issues, and quantity discrepancies. Implement appropriate solutions, including replacements, refunds, and retention strategies.â¢Third-Party Vendor Communication: Coordinate with third-party vendors in Dubai, such as Zomato, Talabat, Entertainer, and Smile, to manage orders efficiently and ensure seamless service.â¢Customer Reviews: Respond to customer reviews on the Zomato website, addressing concerns and feedback related to food quality and service, and enhancing the overall customer experience.â¢Collaboration and Marketing: Manage orders for collaborations, marketing campaigns, and influencers. Arrange and schedule order slots to meet promotional and marketing needs.â¢Cross-Selling: Actively promote and cross-sell products and services across all Rebel Foods brands to maximize revenue opportunities and customer engagement. -
Senior Process AssociateIndigo (Interglobe Aviation Ltd) Mar 2019 - Apr 2020Pune, Maharashtra, Indiaâ¢Customer Service Representative â International and Domestic Travelâ¢Customer Service Management: Responsible for assisting both international and domestic customers with flight cancellations, rescheduling, and providing alternative flight options.â¢Priority Services: Deliver specialized services to senior citizens, students, defense personnel, persons with disabilities (PWD), and infants, in accordance with DGCA guidelines.â¢Escalation Handling: Manage and resolve customer escalations promptly and effectively.â¢Ancillary Sales: Promote and sell Indigo's ancillary products and services to enhance the customer experience.â¢Booking and Reservations: Facilitate ticket booking, reservation confirmations, and itinerary updates.â¢Bulk Bookings: Manage bulk booking inquiries and processes efficiently.â¢Travel Packages: Address customer queries related to travel packages and provide relevant information.â¢Policy Updates: Inform passengers of new policies and updates from Indigo and the DGCA. -
Business ExecutiveAxis Bank Mar 2017 - Sep 2017Aurangabad, Maharashtra, Indiaâ¢Lead Generation for Credit Cards and Add-on Credit Cards:â¢Axis Bank Credit Card Activation and Deactivationâ¢Cross-Selling of Credit Cardsâ¢Issuance of Credit Cards and Documentation Managementâ¢Card Operations Managementâ¢Customer Education on Credit Card Features and Benefits
Nayana S Education Details
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Human Resources Management/Personnel Administration, General
Frequently Asked Questions about Nayana S
What company does Nayana S work for?
Nayana S works for Future Generali India Insurance Company Limited
What is Nayana S's role at the current company?
Nayana S's current role is Human Resources Business Partner.
What schools did Nayana S attend?
Nayana S attended Symbiosis Centre For Distance Learning.
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