Nayana S Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

India

• During my tenure at Movin, I extensively utilized Salesforce Inc. software and the LogiNext tool to efficiently manage and track shipments.
• Addressing client concerns, ensuring timely resolutions, and coordinating with various departments to
• Tool Utilization: Employed Salesforce Inc. software for customer relationship management.Used LogiNext to monitor and track shipment statuses, ensuring accurate and timely delivery information.
• Client Support and Ticket Management:Responded to client emails, resolving inquiries and issues promptly.Created tickets for client queries, complaints, and appreciations received via calls, categorizing them according.
• Inter-Departmental Coordination:Forwarded tickets to the operations team when actions were pending from their end.Collaborated with the Finance team, Zonal Operations, and Security Operations to address and resolve
• Cross-functional issues efficiently.

Pune, Maharashtra, India

• As an HR-People Program Associate, I have specialized in Diversity and Inclusion (D&I) with a focus on Disability & Inclusion at ATCI market. Being an integral part of the ATCI-D&I core team, which consists of five.
• Onboarding Support:Engaged with new joiners monthly to ensure a smooth transition and positive initial experience within the organization.
• Assigned Buddies to new joiners to provide guidance and support during their onboarding process.
• Disability & Inclusion Communication:
• Managed the I&D email account specifically dedicated to addressing challenges faced by Persons with Disabilities (PWD), ensuring timely and effective resolution of their concerns.
• Encouraged new joiners to voluntarily disclose their disabilities to better tailor support and accommodations.

India

• Rebel Foods, formerly known as Fassos, is a globally expanding fast food chain with over 15 food brands and more than 2000 kitchens in India, the UAE, and other regions.
• Customer Solutions: Provide solutions to customer queries over the phone, ensuring prompt and effective resolution to enhance customer satisfaction.
• Complaint Resolution: Resolve complaints related to food quality, incorrect or missing items, packaging issues, and quantity discrepancies. Implement appropriate solutions, including replacements, refunds, and.
• Third-Party Vendor Communication: Coordinate with third-party vendors in Dubai, such as Zomato, Talabat, Entertainer, and Smile, to manage orders efficiently and ensure seamless service.
• Customer Reviews: Respond to customer reviews on the Zomato website, addressing concerns and feedback related to food quality and service, and enhancing the overall customer experience.
• Collaboration and Marketing: Manage orders for collaborations, marketing campaigns, and influencers. Arrange and schedule order slots to meet promotional and marketing needs.

Pune, Maharashtra, India

• Customer Service Representative – International and Domestic Travel
• Customer Service Management: Responsible for assisting both international and domestic customers with flight cancellations, rescheduling, and providing alternative flight options.
• Priority Services: Deliver specialized services to senior citizens, students, defense personnel, persons with disabilities (PWD), and infants, in accordance with DGCA guidelines.
• Escalation Handling: Manage and resolve customer escalations promptly and effectively.
• Ancillary Sales: Promote and sell Indigo's ancillary products and services to enhance the customer experience.
• Booking and Reservations: Facilitate ticket booking, reservation confirmations, and itinerary updates.

Aurangabad, Maharashtra, India

• Lead Generation for Credit Cards and Add-on Credit Cards:
• Axis Bank Credit Card Activation and Deactivation
• Cross-Selling of Credit Cards
• Issuance of Credit Cards and Documentation Management
• Card Operations Management
• Customer Education on Credit Card Features and Benefits