Sneh Deep Jassal Email and Phone Number

Managing a team of technical analysts to deliver Transmission services to European & North American customers. Handling customer escalations and resolving various service delivery bottlenecks. Responsible for maintaining committed SLA compliance and error free delivery. Part of weekly /Monthly L1 governance meetings with customer as well as Ericsson higher management. Managing Global Transition and Transformation queries to bring new business to Ericsson. Business Recruitments & Employee retention. Helping PQM/CPM and Co-ordination with various Carriers for network deployment/expansion keeping cost effectiveness in consideration. Preparing MIS and other monthly /quarterly client presentation reports for operation monitoring and client review for SLA and KPI measures. Attending client queries to resolve capacity bottlenecks or future expansion forecasts. OLA & WLA preparation and signoff with customer, for all transport functions. Stayed onsite for training and transformation of NFD Project of Sprint communications from EUS to Global Service Delivery Center India.

Team Lead Designing E2E transport path on fiber network for next generation voice network (NGVN) and 4G LTE solution for sprint growth in US territories. Preparing MIS and other monthly /quarterly client presentation reports for operation monitoring and client review. Attending client queries to resolve capacity bottlenecks or future expansion forecasts. Designing DS3s, OCn, GEs, FEH, and DS0 as per intercity / intracity requirement across US sprint transport SONET network. Proactive planning and designing of DS3 circuits across USA to anticipate the future usages. OLA & WLA discussion and signoff with customer.

Manager (Transport) – NLD / ILD Network [Feb’08 - Jun’10] Lead a team of Technical executives and report to the AGM – RAN/Transport Provisioning. Coordinate and support the field engineers for creating and executing plans for Network solution to augment network capacity. Provisioning of the 2Mb Ckts, STM1, links on SDH Systems Nortel, Marconi, and TELLABS FIBCOM for BTS, PRI, POI, DLC, and Lease line Customers. Playing an important role in taking care of capacity constraints and Choking (Bottle Neck) in Transport Network of Reliance. Migration of circuits to augment Network capacity.

Executive Networks [Jun’06 - Feb’08]Project Management Project Manager in Traffic Management team for e2e delivery of Enterprise Broadband products ILL, IPLC etc. Had been part of Senior Management meetings in governance calls with Program Managers. Interacting with Planning, Provisioning and operations teams for timely delivery of Enterprise orders to program Managers. Experience in Retail Broadband team of VSNL: Vendor Management and Close Co-ordination with Cable Distributors, Vendors and LCO (Local Cable Operators) for sharing their man power and other assets for Broadband service delivery in Busiest areas viz. Dadar, Andheri, Byculla, Parel etc.. Solving Delivery conflicts amongst Customer, Building Owners and LCOs in Field for better and always-on broadband services to the end customers. Installation and Commissioning of Broadband PoP (CISCO Switches, ADMs) and DSLAMs in the access network. Day to Day interaction with NOC team for operational fault rectification or new site integration.

Senior Engineer [Nov’04 - May’06] Projects: BSNL Haryana GSM Project (c/o NOKIA) & BSNL Kolkata GSM Project (c/o NORTEL) Worked cohesively with Senior Management team of HFCL to get acceptance tests cleared for their Government Project BSNL. Co-ordination with BSNL AT official for proper handover of BTS and ground Based Towers sites in Kolkata and Haryana. Selecting the most appropriate vendor from Vendor list for the specific work and managing their work for quality and time delivery. Installation/Integration of Ground base tower sites (from land excavation till antenna mounting) in Haryana for M/S BSNL/Nokia Installation/Integration of BTS sites in Kolkata for M/S BSNL/Nortel.