• Managed National Corporate & SME accounts, understanding Scope of work involved as per customer requirements & creating project plan.• Designed & Developed Project plan based on inputs from the Sales team.• Developed Schedule plan and forecasted the project budget.• Actively participated in team meetings and coordinated with various stakeholder• Built credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization. • Analyzed & determined methodology for the implementation of projects.• Strategic Planning for timely completion of Project deliverables & Milestones.• Ensuring win win situations to avoid escalations from customer and working on alternate solutions that reduces overhead of commercial processes on service delivery.• Maintain continuous alignment of project scope with business objectives and make recommendations for improvisation to achieve effective outcomes.• Arranged Kick off meetings with new clients and conducted Monthly review meeting with all stakeholders.• Ensured consistently high service performance, to evaluate customer feedback to develop quality improvement processes. • Identified and forecasted demands / requirements for the smooth implementation & timely delivery of the Project.• Identified and managed Project Risk• Managed installation of Fiber and Mux at the new customer locations.• Managed procurement process of stocks and future equipment requirement based on the expected forthcoming order.

• Managed projects based on MPLS, Internet, Lease line, NLD, Managed Broadband,3G.• Strategic Planning for timely completion of Project deliverables & Milestones.• Generated project requirements, project specification and functional specification documents.• Identified and forecasted demands / requirements for the smooth & timely delivery of the Project.• Project planning, scheduling and controlling services for the development and execution of the project.• Communicated information with project team members• Coordinated project tasks and deliverables with vendors and suppliers and maintained relationships.• Managed timely Escalation from Internal and external customers.• Identified and forecasted demands / requirements for the smooth implementation & timely delivery of the Project.• Managed Timely collection of the Installation Report and submission of the same to finance for revenue realization.

• Providing on-site management support/supervision, regular guidance and direction to network commissioning team members, also coordinating with regional managers & third party vendors.• Handling escalations from customer and attending customer review meetings.• Ensuring effective resource utilization, team morale, individual excellence, collaboration and goal oriented performance via timely rewards/recognitions, milestone celebrations, team-building and other creative means as appropriate.• Providing Project Management and IT Infrastructure support for the New branch Rollouts.• Project planning, scheduling and controlling services for the development and execution of the project.• Conducting Weekly Review with ISPs for Link commissioning target dates.• Coordinating with Local Spocs and ensuring project is closed as per the timelines.• To Support and maintain Client Carrier Relationship.• Providing Sign offs for Service Providers links.• Analyzing the data, suggesting and maintaining accuracy in reports to be shared with customer.

• Project planning, scheduling and control services for the development and execution phases of project.• Order fulfillment for top corporate accounts.• Managing orders centrally with co-ordination of Regional Program Manager and I-care team.• Identified and managed operational efficiencies to drive continuous improvement in the execution of processes.• Resource Planning & Management.• Supported and maintained Client Carrier Relationship.• Managed activities after order login till end to end delivery.• Handled escalation calls from the customers.• Sent updates to the customers regularly with the status of the orders, activation count, reasons for pending delivery, installation schedules.• Handled all the issues related to installation.• Supported and sustained a high performance team.

• Part of Team providing Operation and Maintenance support for NLD Networks in VSNL.• Provisioning of ILD, NGN and NLD Circuits- Issue of a Work Order against an engineering plan.• Customer Link Activation / Termination: Overall responsibility of Provisioning NLD Networks. Also doing modifications & updating Viznet records.• Co-ordination with Transmission and Voice Engineering team, & Switch NOC team for commission /terminations/migration of the E1s.• TG creation for Commissioning of New Routes.• Ensuring switch port feasibility for error free transmission. • Responsible for Network inventory database for all existing, new and decommissioned links.• Generating monthly BW utilization reports.