Sneha E. Email & Phone Number

Vancouver, Bc, Ca

Canada

Victoria, British Columbia, Canada

• Provide quotes for various customer (BC Health Authorities) requests, business requirements analysis, internal cost estimates.• Planning preparation, solutions, and travel requirements of the deployment teams• Provide input into project plans and schedules required for the successful delivery of project• Work with vendors and customers defining project requirements and executing the project• Analyze and report on phases of the deployment project• Manage the day-to-day… Show more • Provide quotes for various customer (BC Health Authorities) requests, business requirements analysis, internal cost estimates.• Planning preparation, solutions, and travel requirements of the deployment teams• Provide input into project plans and schedules required for the successful delivery of project• Work with vendors and customers defining project requirements and executing the project• Analyze and report on phases of the deployment project• Manage the day-to-day operations of project team both virtually and via team meetings.• Collaborate with technical resources, business subject matter experts to establish the technical performance needs.• Recommend information technology strategies, policies and procedures through identifying problems,evaluating trends, and anticipating requirements.• Providing contract knowledge for workstation configuration and asset recovery procedures to teammembers.• Working with the warehouse team to manage volume changes.• Providing direction to the config group for priorities and escalation issues.• Tools- Service Now, Connect Wise, Jira, Balsamiq Show less

Canada

Configured and installed software for BC Health Authorities and BCGov which include Interior HealthAuthority (IHA), Providence Health Care (PHC), Vancouver Coastal Health (VCH), Provincial HealthServices Authority (PHSA) BC Clinical and Support Services (BCCSS), Fraser Health Authority (FHA) andInterior Health Authority (IHA)• Worked on imaging process, QA for Edisclosure project and wiping of data from laptops, desktops andprinters through keys. Experienced with working… Show more Configured and installed software for BC Health Authorities and BCGov which include Interior HealthAuthority (IHA), Providence Health Care (PHC), Vancouver Coastal Health (VCH), Provincial HealthServices Authority (PHSA) BC Clinical and Support Services (BCCSS), Fraser Health Authority (FHA) andInterior Health Authority (IHA)• Worked on imaging process, QA for Edisclosure project and wiping of data from laptops, desktops andprinters through keys. Experienced with working on ERP system (DWAPA- nttdata system),ConnectWise for ticketing system.• Used SCCM to troubleshoot issues, install applications into the host machines• Knowledgeable with Slack issue reporting and resolving process, ConnectWise Manage forticket/incidence resolution based on priorities• Prioritized tickets based on urgency and successfully managed to solve all tickets allocated to mewithout breaching the SLA’s. Show less

Nanaimo

Bangalore

• Lead and successfully completed 2 technical project under Agile Methodology for clients of healthcare and Insurance.• Participated in Kick-off, Closure, Milestone reviews of Software Development Projects and approved Project Execution Approach • Trained new recruits in Software Development Life Cycle (SDLC), Quality Management System (QMS), Quality Standards, Software metrics, Defect Prevention Plans and Risk Management• Reviewed and approved the Software Project Plan before… Show more • Lead and successfully completed 2 technical project under Agile Methodology for clients of healthcare and Insurance.• Participated in Kick-off, Closure, Milestone reviews of Software Development Projects and approved Project Execution Approach • Trained new recruits in Software Development Life Cycle (SDLC), Quality Management System (QMS), Quality Standards, Software metrics, Defect Prevention Plans and Risk Management• Reviewed and approved the Software Project Plan before execution of Software Development • Conducted Micro/Internal audits to ensure Process Compliance & Effectiveness • Examined the Software Deliverables before submissions to the client • Maintained Organizational Process Repository to collate data from projects and shared best practices across the organization • Planned and Felicitated the External audits • Undertook the responsibility of being a Spokesperson of NTT Data PMG (India) team in Quality conference• Assisted project managers in Defect preventions plans, Risk mitigation and contingency planning, Software metrics and Baselining • Implemented Process Improvements in various international projects • Maintenance and Support in Quality Management System portal (NCoRe NTT DATA collaborative Process repository) • Regularly updated Quality manuals, Procedures, QMS work instructions and checklists Show less

Master Of Business Administration - Mba, Project Management

Bachelor Of Engineering (Be), Computer Science